Jeffrey Gitomer

NOVEMBER 15, 2011

“Revel” and “lament” are choices. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. It’s not what happens to you; it’s what you do with what happens to you. Sound familiar? Attitude manifests itself in your RESPONSE to events. Categories.

Study 332

Study Hiring Social Media Loyalty 332

Alice Heiman

JUNE 11, 2024

Episode Summary Ever felt the frustration of navigating customer service bots that just don’t get your problem? understands this pain all too well and is transforming customer interaction with a human touch. Alex Levin of Regal.io

Scale 77

Scale Hiring Revelation Lead Rank 77

Babette Ten Haken

AUGUST 23, 2018

Do you have a customer retention scorecard? Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And your own performance is measured and compared with the ratings customers provide on a quarterly basis. Reacting when customers report gaps in service delivery or product quality.

Retention 154

Retention Customer Revelation Loyalty 154

Smooth Sale

OCTOBER 25, 2019

Over time, client loyalty and referrals build on an even keel. Many times, revelations appear that are usually kept quiet. We avoid shouting matches, as described above. The low-key effort encourages others to work with us. The relationship building effort influences doing business together. Do You Focus On Your Prospect?

Negotiation 74

Negotiation Revelation Hiring Inbound 74