Jeffrey Gitomer

JANUARY 10, 2012

Why did the last five prospects say no? Tweet Share Most of the time when a prospect says “no” salespeople accept it and leave. Most of the time when a prospect tells you why they say no, they’re not telling the truth. I really like the idea of taking a customer along on sales calls as a testimonial.

Hiring 219

Hiring Prospecting Social Media Loyalty 219

Jeffrey Gitomer

AUGUST 10, 2011

The prospect seemed to be in agreement, even excited at times. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. It’s not about RESPONSE. It’s about PREVENTION. Gitomer | August 10, 2011 | 1 Comment. You nailed it. I need to think it over for a few days.”

Hiring 297

Hiring Training Social Media Loyalty 297

Zoominfo

SEPTEMBER 1, 2019

Why does a customer remain loyal to a particular brand? Businesses have posed the question of how to build and strengthen customer loyalty throughout history. The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace.

Loyalty 130

Loyalty Customer Incentives Incentive 130

Jeffrey Gitomer

MAY 18, 2011

Tweet Share To establish the ultimate long-term relationship and to be memorable in the service you perform, you need to discover personal information about your prospect or customer. What do you know about what impacts your best customers and prospects? Customer Loyalty. And, oh yes, lots of sales.).

Hiring 265

Hiring Lead Scoring Lead Rank Marketing Qualified Lead 265

Jeffrey Gitomer

APRIL 21, 2011

It never ceases to amaze me, that with all the options salespeople have, they choose to alienate, anger or cause doubt in the mind of the prospect by setting the wrong tone with their questions. And maybe the prospect feels that’s none of your business. It’s a waste of the prospect’s time. Good start.

Hiring 335

Hiring Social Media Loyalty Commission 335

Jeffrey Gitomer

JULY 26, 2011

New prospective customer not looking to buy yet. New prospective buyer getting ready to buy. Existing customer who you are building a relationship with and/or who is ready to buy. Your customer may be reluctant to bring you a referral unless you bring one for him. Customer Loyalty. GREAT food.

Hiring 260

Hiring Social Media Referrals Loyalty 260

Zoominfo

AUGUST 31, 2020

ZoomInfo has identified four areas — or quadrants — that together create a framework for a successful go-to-market approach: Build loyalty. Build Loyalty. According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. Offer expansion. Company transformation.

Ideal Customer Profile 264

Ideal Customer Profile Lead Rank Marketing Loyalty 264

Jeffrey Gitomer

MAY 9, 2011

When you have the pressure to sell, the prospect senses it, and backs off. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Then things get worse. You can’t seem to sell at all, and begin to panic. Therefore, you are the best (only) person to fix it. Share this Post.

Hiring 306

Hiring Social Media Cancellation Loyalty 306

Jeffrey Gitomer

FEBRUARY 18, 2011

They go through the same old crapola, of prospect , the point, present, close, follow-up! Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Most sales people stop at the end of the selling process. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Categories.

Referrals 206

Referrals Hiring Social Media Loyalty 206

Jeffrey Gitomer

JUNE 14, 2011

Tweet Share To maximize your networking effectiveness, you must follow one simple rule: Rule A1A — go where your customers and prospect go, or are likely to be. This is the best place to learn about your product, your competition AND your customers at the same time. Your best customer(s) trade or professional association.

Networking 325

Networking Hiring Trade Show Social Media 325

Jeffrey Gitomer

AUGUST 23, 2011

They concentrate on the system and not the prospect. Questions must demand that the prospect be encouraged to consider new information (not tell you information you could have looked up yourself). Questions are the key element in creating an “I need to buy this” thought process on the part of your prospect.

Selling Skills 326

Selling Skills Hiring Social Media Lead Rank 326

Pipeliner

NOVEMBER 8, 2024

In particular, the Philippines—a leader in outsourcing and customer service—has embraced AI technologies in its call centres, optimising efficiency while maintaining the crucial human touch. Moreover, AI helps prioritise leads by analysing which prospects are most likely to convert based on their behaviour and past interactions.

Inbound 98

Inbound Outsourcing Services Customer Service Inbound Sales Team 98

Selling Energy

DECEMBER 23, 2020

Cultivating customer loyalty is a vital facet of being a successful sales professional. We’re talking genuine loyalty, which is a step or two beyond doing perfunctory, cursory check-ins while you prospect for new contacts.

Loyalty 108

Loyalty Customer Prospecting Customer Service 108

Bernadette McClelland

MARCH 11, 2018

UX is something that ‘encompasses all aspects of the end-user’s interaction with the company, its services, and its products’. Ensuring a great UX makes sure our brand and reputation stays strong, and ends up generating a stack of loyalty and advocacy. It can’t just be up to the girls in customer service.

Lead Rank 294

Lead Rank Loyalty Lead Scoring Face-to-face 294

Jeffrey Gitomer

MAY 13, 2013

Call the prospect on Friday and confirm it. The biggest secret is you having enough qualified prospects in your pipeline to make that Monday sale possible. Confirm and solidify your Monday appointment on Friday… If you worked hard the last four days, you’ve already set your “Monday AM make–a–sale” appointment.

Decision Maker 226

Decision Maker Guidelines Loyalty Guarantee 226

Sales and Marketing Management

JUNE 10, 2019

Author: Tim Riesterer Have you ever had a service problem with a customer and worried about the damage it could do to your relationship and long-term revenue prospects? And, worse, maybe they will spread the word throughout their network and negatively influence other prospect or customer decisions.

Loyalty 234

Loyalty Remedy Journal Study 234

Smooth Sale

JUNE 19, 2018

Attract the Right Job or Clientele: It’s easy to talk about building client loyalty and discredit others for not doing so. At the core of loyalty are delivering value beyond expectation and excellence in customer care. The Deciding Factor for Client Loyalty. Adhering to the princple establishes continuing loyalty.

Loyalty 92

Loyalty Social Media Webinar Metrics Face-to-face 92

Pipeliner

DECEMBER 6, 2019

I’ve always said that sales is in the customer service business; you can’t sell someone anything if you have a toxic relationship with them. The problem is, it’s the right thing for THEM and not their customers. How on earth can you say “Your call is important to us” and force someone to wait for a service rep for 45 minutes?

Outsourcing Services 92

Outsourcing Services Customer Service Customer Policies 92

Pipeliner

AUGUST 12, 2021

Earning the loyalty of your customers should be a top priority for your business, especially if you are in an industry that is highly competitive. Customer loyalty measures how likely a customer is to do business with your brand again and again. Offer multi-channel customer service.

Loyalty 97

Loyalty Customer Social Media Lead Scoring 97

Jeffrey Gitomer

MARCH 7, 2012

Blaming the prospect for your issues. Why are you making a “sales presentation” without understanding why the prospect may want to buy? Trying to “type” the prospect. Trying to “mirror” the prospect. Customer Loyalty. Talking about your personal life or prejudices.

Hiring 225

Hiring Social Media Decision Maker Loyalty 225

Jeffrey Gitomer

MARCH 3, 2012

You can even bring a friend, co-worker, or even a prospect and I’ll help you close them. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. REGISTER HERE NOW: [link]. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->. Speak Your Mind Cancel reply.

Hiring 171

Hiring Social Media Hotels Loyalty 171

MTD Sales Training

AUGUST 21, 2012

The Doctor thoroughly examines the patient (prospect), carefully diagnosis the illness (needs) and prescribes a remedy (solution). The Doctor sales style is only effective when the sales person has captured the total trust of the prospect. The sales person must be a bona fide expert and the prospect must BELIEVE that he or she is.

Remedy 219

Remedy Education Loyalty Negotiation 219

Jeffrey Gitomer

SEPTEMBER 7, 2011

Failing to realize that the prospective customer has heard the same pitch 20 times. The answers derived from those questions will let the customer and the probable purchaser prove to him or herself the degree of their need, the experiences they’ve had up until now, why you are the best choice, and how they can buy now.

Hiring 245

Hiring Training Social Media Follow-up 245

Jeffrey Gitomer

DECEMBER 16, 2011

Why on earth would you look for your prospect’s pain when he or she is looking for pleasure? Why on earth would you try to sell your prospect, when all they want to do is buy? Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Share this Post. Categories.

Hiring 194

Hiring Cold Calling Closing Social Media 194

Jeffrey Gitomer

MARCH 16, 2011

What about choice of wrong target customers (prospects) who cannot afford; has no need for product/service and also the possibility that he never understood all that was said, besides his inability (powerless) to decide. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless.

Hiring 226

Hiring Remedy Social Media Loyalty 226

PandaDoc

AUGUST 26, 2020

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. Namely that keeping your customers sweet is, above all else, the name of the game. Why customer service matters.

Churn 59

Churn Customer Service Loyalty Customer 59

Zoominfo

OCTOBER 27, 2020

Personalization allows you to make stronger bonds with customers, create more targeted and useful content, and ultimately boost sales. When you address a customer by their name, you make them feel good, and thus more likely to buy your product or service. Then, use their responses to tailor the customer experience.

B2B 246

B2B Marketing Segment Scale 246

Sales Hacker

SEPTEMBER 5, 2019

In this article, we’ll talk about how sales reps (along with Marketing , Customer Success , and others) can keep customer churn to a minimum. 10 Ways to Reduce SaaS Customer Churn and Create Loyal, Long-term Users. Call new prospects. Foster loyalty. Feature customers in your content. Call New Prospects.

Churn 93

Churn Loyalty Webinar Metrics Social Media 93

Hubspot Sales

DECEMBER 4, 2024

According to HubSpot's 2024 AI Trends for Sales Report , 26% of sales folks are using AI for customer research and sales enablement copy; this means that, in the long run, your audience is more likely to convert (because they’re being well-prospected to, which is half of the customer retention battle) with AI involved.

Benefit 91

Benefit Data Social Media Customer Service 91

Zoominfo

APRIL 17, 2019

The sales funnel represents the theoretical customer’s journey to making a purchase. Marketers structure their entire strategy around moving prospects through the funnel, towards the ultimate goal of winning a new customer. Prospects enter the funnel at the top, and exit at the bottom as paying customers.

Top of Funnel 228

Top of Funnel Funnel Lead Rank Sales Qualified Lead 228

Sell Integrity

SEPTEMBER 2, 2021

The ability to create emotional bonds with your customers is the true x-factor that drives customer loyalty. You have more ways than ever before to engage with customers and enhance our product and service delivery. Here’s something that’s not always so intuitive: Customer loyalty starts with employee loyalty.

Loyalty 67

Loyalty Customer Lead Rank Segment 67

Jeffrey Gitomer

OCTOBER 28, 2011

I wanted to channel that energy, harness that energy, and direct it toward a sales prospect. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. I had new attitude lessons and new sales ideas, and if you can imagine a daily sales lesson lasting four hours, I was ON FIRE!

Hiring 181

Hiring Social Media Energy Loyalty 181

Sales and Marketing Management

SEPTEMBER 14, 2020

They were also able to use analytical and predictive tools to determine which clients or prospects were most at risk and better develop mitigation plans. Finally, organizations leveraged customer insights to rapidly create new offerings, product packages and pricing that were more appealing to their clients and prospects.

SAP 207

SAP Compensation Face-to-face Analytics 207

Jeffrey Gitomer

APRIL 26, 2011

Essential stuff for sales professionals helped me to kick my own ass and stay focused on giving value to my prospects FIRST! Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Tom Smith says: May 3, 2011 at 2:39 pm. Jeffrey is the real deal. How he has done it. Categories.

Hiring 190

Hiring Social Media Ideal Customer Profile Hotels 190

MTD Sales Training

APRIL 2, 2019

CRM stands for Customer Relationship Management, and it’s essential that when you are selling your promises of a better future to your prospects, you are able to keep manageable records for those sales. 1) It helps you manage the overall customer experience. 5) It enables a seamless customer service experience.

Benefit 185

Benefit CRM System Loyalty 185

Smooth Sale

DECEMBER 22, 2021

Note: Miriam Tovar provides today’s guest Blog, ‘Do You Create Customer Loyalty with Outstanding Online Order Packaging?’. Miriam Tovar is Marketing Manager for Chicago Tag & Label , which manufactures custom forms and labels. Create Customer Loyalty. The Importance: Create Customer Loyalty.

Loyalty 78

Loyalty Hiring Discount Small Business 78

Jeffrey Gitomer

JANUARY 30, 2013

Maximize your listening skills, increase your productivity, reduce errors, gain customer loyalty, and most of all help you make more sales. Listen Lesson Guidelines and how to get your prospect listening, laughing, and buying. Want to learn to listen better? In this little e-book Jeffrey outlines the 14.5

Hotels 214

Hotels Guidelines Loyalty Energy 214