Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

Customer Service 78

Customer Service Customer Hiring System 78

Sales and Marketing Management

JANUARY 20, 2020

One of the best places to do so is on LinkedIn. But you need to do more than keep your LinkedIn profile up to date. What’s more, it’s cheaper and more cost-effective to retain your customers than to acquire a new customer. . One way to keep your customers happy is to be their unofficial customer service rep.

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312

Hubspot Sales

OCTOBER 17, 2024

In recent data from our 2024 State of Customer Service Report and Consumer Trends Report , it was found that 93% of customer service reps say phone-based customer service is somewhat/very effective. Be prepared to discuss your product and service in depth. When it comes to B2B versus.

Cold Calling 104

Cold Calling Telemarketing B2C Guidelines 104

Score More Sales

JANUARY 27, 2014

find a new audience for your product or service. analyze what past customers or clients have bought from you. offer a new service which your market wants. become more proactive with customer service. email lori@scoremoresales.com | View My LinkedIn Profile. bookmark a sales blog and read regularly.

Lead Rank 281

Lead Rank Lead Scoring Hiring Ideal Customer Profile 281

The Pipeline

SEPTEMBER 15, 2014

One example is customer service, I see to many sales people dealing with “admin” type of requests from clients instead of sending it to where the task really belongs, customer support, who is usually much better prepared and equipped to deal with these things. One example I use is an app I use called Charlie.

Outsourcing Services 306

Outsourcing Services Closing Hiring Social Selling 306

SBI Growth

JANUARY 5, 2014

If you’re going to meet that much, make sure it’s outwardly focused - all about the customer. Let customer service or post-sales support handle this. It is using tools like LinkedIn to get face-time with Decision Makers inside target accounts. The problem with internal meetings is that they’re usually inwardly focused.

Sales Management 310

Sales Management Face-to-face Decision Maker Travel 310

No More Cold Calling

OCTOBER 4, 2018

Remember when LinkedIn “experts” came out of the woodwork? I joined LinkedIn in March 2004 and Twitter in May 2009, and I often write about the benefits of social selling (and the pitfalls). It’s OK to write to someone on LinkedIn or send an email and ask if they know the person you want to meet. That’s not old school.

Lead Generation 266

Lead Generation Sales Qualified Lead Lead Rank Lead Scoring 266

MTD Sales Training

JULY 12, 2012

In fact, for some departments and with some personnel, the set up is the reverse; they WANT to speak to ANYONE and EVERYONE who calls, like sales and customer service people. So, am I saying that you should call and pretend to be a potential customer to get into the company? Of course not. A Different Gate.

Gatekeeper 271

Gatekeeper Decision Maker Account Course 271

Zoominfo

JANUARY 12, 2021

Improved Customer Service. Many B2B companies with a social media strategy have some sort of “listening” tool integration which alerts them to customer service requests, product issues, and general customer feedback. For example, most B2B companies have a larger presence on LinkedIn than Instagram.

Social Media 200

Social Media Media Strategy Benefit 200

SBI Growth

DECEMBER 5, 2013

Having an enterprise-wide Customer Master File (CMF) is the ideal first step. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment. All your data is rolled-up to a common definition of the customer.

Top of Funnel 296

Top of Funnel Territories Scale Segment 296

Hubspot Sales

DECEMBER 4, 2024

Marketing , sales, customer service, you name it. Customer service folks are using AI to improve customers’ experiences. HubSpot’s 2024 State of Customer Service Report revealed that 86% of customer service experts believe that AI will “transform the experience customers get with their company.”

Benefit 91

Benefit Data Social Media Customer Service 91

Sales and Marketing Management

MARCH 14, 2018

Thus, the key to profitability is to slow customer churn and nurture growth. Reinvent Customer Service. It’s an attitude that many customer service departments adopt. If customers call in, reps spring into action. It’s important to communicate with your customers where they are already conversing.

Retention 223

Retention Customer Loyalty Remedy 223

No More Cold Calling

DECEMBER 16, 2014

Introduce them to the resources in your company who are integral to their success—consultants, customer service reps, account managers, and executives. Connect with No More Cold Calling Follow Joanne on Google+ or Twitter @ReferralSales , or connect on LinkedIn and Facebook.

Hiring 240

Hiring Guidelines Engineering Face-to-face 240

SalesFuel

JUNE 12, 2024

A strong customer service strategy is key to keeping customers happy and your success going. Why you should kick off your customer service strategy right away According to Act-On , “90% of consumers report their post-purchase experience is just as important as the quality of the products.”

Customer Service 52

Customer Service Webinar Metrics Strategy Customer 52

SalesFuel

DECEMBER 11, 2024

This can lead to dismissing or glossing over a customers concerns. Unless you understand the root cause, further diagnosis cannot be effective, Sovil Kadoo shares on LinkedIn. Take the time to listen carefully and thoroughly grasp a customers complaint or issue, Pipedrive advises.

Customer 52

Customer Hiring How To Face-to-face 52

Zoominfo

MARCH 3, 2019

Although we’ve primarily seen Sprout Social used for marketing and customer service purposes, the platform has a host of features that can help the average B2B sales rep learn more about the companies they’re trying to sell to. This next tool is a no-brainer.

Research 233

Research B2B Tools Company 233

Score More Sales

DECEMBER 2, 2013

We’re helping them solve customer service issues faster with higher satisfaction rates. . email lori@scoremoresales.com | View My LinkedIn Profile. Second , share something about your company- like: I’m with Clickko and we work with some of your peers in broadcast such as x, y, and z. Increase Opportunities.

Inside Sales 230

Inside Sales Lead Rank Lead Scoring Call-back 230

MTD Sales Training

MAY 28, 2019

We have to turn ourselves around from being someone who sells stuff to someone who is more interested in the overall experience we expose our customers to. I recently saw a video on LinkedIn about a traveller who was flying home to his family on Christmas Eve.

Customer 219

Customer Face-to-face How To Travel 219

Score More Sales

JUNE 25, 2014

Many of the same ideas are rehashed daily within sales and customer service – and in accounting and operations. email lori@scoremoresales.com | View My LinkedIn Profile | twitter |Visit us on google+. You really don’t have to imagine – because it is a reality for most entrepreneurs growing companies.

Marketing 217

Marketing Airlines Ideal Customer Profile Construction 217

Crunchbase

MAY 14, 2020

LinkedIn , Twitter. Crunchbase Profile , LinkedIn , Twitter. Outreach is a sales engagement platform that accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. Crunchbase , LinkedIn , Twitter. Crunchbase , LinkedIn , Twitter. Crunchbase , LinkedIn , Twitter.

Top of Funnel 132

Top of Funnel Scale Twitter LinkedIn 132

SMEI

JANUARY 5, 2024

From planning and personnel management to revenue growth and customer service, I can always count on the SMEI principles to guide the way. For example, SMEI’s sales and marketing certification programs come with digital badges for those who achieve the applicable designation.

Marketing 219

Marketing Ideal Customer Profile Social Media Webinar Metrics 219

Hubspot Sales

OCTOBER 5, 2023

LinkedIn LinkedIn is undoubtedly one of the best and most popular platforms among B2B salespeople when it comes to social selling, and 32% of sales pros who use social media for prospecting say that it’s effective. Brands want to be able to provide customer service and DMs as part of a simplified buyer experience.

Social Selling 119

Social Selling Channels Social Media ROI 119

Sales Evangelist

DECEMBER 20, 2024

Trust is everything in the customer service industry. Its not only essential for sellers to be trustworthy; businesses must also strive to build trust with their customers. Resources Connect with Martina on Website LinkedIn Email Sponsorship Offers This episode is brought to you in part by Hubspot.

Company 40

Company Hubspot LinkedIn Survey 40

SalesFuel

FEBRUARY 21, 2025

Organic social has always been a great way for brands to show they are committed to customer service. For example, over 25% will decrease paid advertising on Facebook, and 26% will do the same on LinkedIn. They may have success using the format as a listening and customer service tool.

Top of Funnel 59

Top of Funnel Social Media Marketing Consumer 59

Hubspot Sales

JUNE 30, 2020

The role of Revenue Operations is to ensure accountability and synchronicity among the goals and activities of organizations that are responsible for driving revenue, which is typically between sales, marketing, and customer service. Alignment between these three groups is especially important for B2B companies.

Revenue 141

Revenue B2B Company Strategy 141

Zoominfo

FEBRUARY 26, 2021

Researching prospects: Tools such as LinkedIn Premium or Sales Navigator can apply custom filters that search for rich data such as job title and location, and then provide a list of qualified prospects on a regular basis. What is customer service automation? How do I automate my sales prospecting process?

Sales Automation 162

Sales Automation Prospecting Top of Funnel Sales Qualified Lead 162

Hubspot Sales

APRIL 4, 2019

Have you been unable to successfully build out a customer service team that can meet the demands of your customers? Or will your reps network heavily on LinkedIn and social media? Will you ask for a referral even if a prospect decides they like your product/service but aren’t a good fit? Executive summary.

Referrals 144

Referrals Sales Cycle How To Conference 144

LinkedFusion

SEPTEMBER 8, 2024

When it comes to B2B sales, LinkedIn Sales Navigator is like your sales Swiss Army knifeits got everything you need to find, connect with, and convert the right prospects. From the folks following your companys LinkedIn page to recent profile viewers, theright filters help you find those warm leads without the grind of endless cold outreach.

Ideal Customer Profile 52

Ideal Customer Profile LinkedIn Demand Generation Targets Leads 52

Act!

JANUARY 21, 2025

Spreadsheets: Are they useful for marketing, sales, and customer service? CRM software : What makes it valuable for marketing, sales, and customer service? If youre looking for a scalable and secure solution to store, manage, and analyze customer data , CRM tools are the way to go.

CRM 52

CRM Analytics ACT Comparison 52

No More Cold Calling

SEPTEMBER 6, 2019

That’s why a referral culture leads to a stellar customer experience. The Importance of Customer Experience in B2B Sales. Digital technology has forever changed B2C sales and customer service, and that shift has also changed the B2B sales game. If you’re a price seller, you’re not a customer experience seller.

Referrals 189

Referrals Customer How To Airlines 189

Lead411

NOVEMBER 16, 2021

Lead411 provides an updated UI with a linkedin/web chrome extension so finding data is straightforward and extremely efficient. Here are some of the biggest concerns customers have when comparing Seamless to Lead411. Customer Service/Support. Linkedin (LI) advertises 310M out of their 722M accounts are currently active.

Ideal Customer Profile 98

Ideal Customer Profile Intent Data Cancellation Hiring 98

Hubspot Sales

APRIL 27, 2021

They go to many networking events, join other organizations, use LinkedIn and social media platforms to reach out to leads, make lots of calls, and ask for referrals regularly. Sales roles that farmer personas thrive in are account managers, customer service representatives, or client success managers.

Hiring 126

Hiring Lead Rank Scale Buyer Persona 126

criteria for success

MARCH 29, 2021

The value of strong customer service. Featured on this episode: John Redinger on LinkedIn. Elizabeth Frederick on LinkedIn. How to find good leads and keep them. The importance of alignment within an organization. Matching changing markets. Future of outreach and sales.

Data 98

Data B2C Social Media Twitter 98

Hubspot Sales

OCTOBER 14, 2020

For example, you might hear about a company using Instagram to market their products, LinkedIn to share industry expertise and insights, or Facebook Messenger to respond to customer service queries. LinkedIn, Instagram, and Twitter). Social Media Training for Sales Reps.

Social Selling 137

Social Selling Training Social Media How To 137

Vengreso

JULY 5, 2023

We’ll also explore how platforms like LinkedIn can be used effectively for networking and expanding your reach through personal connections. Finally, we’ll provide tips on leveraging shared connections using LinkedIn’s Sales Navigator tool and crafting strategic follow-up messages that resonate with your target audience.

Referrals 84

Referrals Maximizer Ideal Customer Profile Social Media 84

No More Cold Calling

AUGUST 25, 2015

From Willing to Referring—What It Takes I was intrigued when the head of sales at a prominent investment house raved about his company’s high NPS, which the team sent out to customers twice a year. Decide on the best person to contact each customer, based on who has the strongest relationship. Their job is to serve customers.

Referrals 120

Referrals Lead Rank Lead Scoring Leads 120

Sales Hacker

SEPTEMBER 4, 2020

Some are slowly beginning to use social selling (mostly on LinkedIn), but this channel is quickly becoming crowded too. The first step to finding creative outreach channels is to identify where your ideal customers are hanging out online. Are they communicating with their customers by phone, email, physical mail, or in-person?

Quota 134

Quota Meeting Cold Calling Channels 134