Customer Service Knowledge Base Marketing 
Zoominfo
MARCH 27, 2018
On the most basic level, customer engagement can be defined as the ongoing relationship between a brand and its customers. And, even though customer engagement is only a piece of the marketing puzzle, it shouldn’t be ignored. The Current State of Customer Engagement.
Hubspot Sales
MAY 23, 2019
HubSpot Research found that 82% of consumers rate an "immediate" response as important or very important when they have a marketing or sales question. And 90% of consumers rate an "immediate" response as important or very important when they have a customer service question. Speed is everything for today's buyers and customers.
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BrainShark
MARCH 29, 2022
The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.
SugarCRM
APRIL 3, 2018
Companies like Amazon and Zappos are lauded for providing outstanding customer service. That has raised the bar for what customers expect from every brand they interact with. So, it’s critical that customers service reps have the tools, data and autonomy needed to satisfy customers.
Zoominfo
JUNE 24, 2018
Build an online knowledge base: A Forrester Research study shows customers make the most frequent use of knowledge bases compared to other self-service channels ( source ). But what is a knowledge base, exactly? 4 Ways Marketing Departments Can Improve Customer Retention.
Hubspot Sales
JANUARY 18, 2021
For the sake of this blog article (and since there are dozens of CRMs on the market today) we’ll look at the activities you can accomplish with HubSpot , an all-in-one CRM for SMBs and enterprise companies that want a CRM that grows with them and eliminates friction. Create a knowledge base. Integrate with other tools.
Apptivo
JANUARY 23, 2023
When repeated common tickets occur around a similar query, create an article about the query or a FAQ question answer that enables customers to navigate to them automatically. Put simply, having a knowledge base to work from helps agents respond to and resolve issues faster. Make knowledge part of your team’s process 2.
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