Jeffrey Gitomer

FEBRUARY 14, 2012

Determining what the probable purchaser deems as the factors that will influence their motivation to listen and understand with the intent to purchase. Putting yourself on the same side of the fence with the probable purchaser. Finding something in common. Importance. Confidence. Your ability to gain credibility. Speak Your Mind Cancel reply.

Hiring 255

Hiring Social Media Loyalty Referrals 255

The Sales Hunter

AUGUST 29, 2013

Blog Consultative Selling Customer Service leadership pricing Professional Selling Skills Sales Motivation communication skills confidence price sales motivation' If you as a salesperson do indeed believe in your product, but don’t know how to communicate that, I have some good news for you. ” Sales Motivation Blog.

Consultative Selling 259

Consultative Selling Motivation Selling Skills Discount 259

Increase Sales

NOVEMBER 9, 2012

Years ago when facilitating some customer service training and development for a telecommunications firm, one of the participants (a customer service technician) flatly said he was not in sales. “Yes” At that point he realized he was indeed a salesperson. ” He did not and was not that type of man. .”

Telecommunications 161

Telecommunications Customer Service Up-Sell Webinar Metrics 161

The Sales Hunter

MAY 24, 2019

Maybe the right question is: how do customers define credibility? The issue is that customers can’t see someone’s good intentions; they only see the results. This is the big issue when it comes to credibility and why oftentimes there is a disconnect between a salesperson and the customer.

Sales Process 167

Sales Process Intent Referrals Customer Service 167

Score More Sales

JULY 31, 2018

We have become a society lacking in basic customer service and customer connection skills. Just go to a handful of retail stores with intent to purchase something. Don’t believe me?

Customer 160

Customer Retail Intent Customer Service 160

Sales and Marketing Management

DECEMBER 17, 2018

Customer service. As a result, they don’t know how to provide the right customer service when a problem arises. As a result, they don’t know how to provide the right customer service when a problem arises. Buyer expectations are always on the rise, so you must maintain excellent customer service.

Retention 238

Retention B2B Penetration Strategy 238

SBI Growth

MAY 31, 2013

During the call, Rick touts that his firm prides itself on exceptional customer service. Last year our customer, Solid Grounds, ( Hero ) places an special order based on holiday internet sales. Customers will know you’re the type that goes above and beyond when they hear how you saved those kittens from a burning building.

Infusion 335

Infusion Decision Maker ACT Follow-up 335

Understanding the Sales Force

APRIL 7, 2014

Customer Service, where the focus may be upselling and/or cross-selling, has been around for ages. Companies are failing to leverage all of the calls they receive and seem intent to spend more money on marketing to generate more calls and inquiries! It costs a lot of money to generate a new customer.

Consultative Selling 297

Consultative Selling Inside Sales Top of Funnel Funnel 297

Anthony Iannarino

DECEMBER 26, 2019

Your intentions, as good as they may be, compromise your sales culture. The road to Hell is paved with good intentions. The post How Your Good Intentions Compromise Your Sales Culture appeared first on The Sales Blog. If you want a high-performing sales organization, you cannot take your sales team out of the field.

Intent 84

Intent Up-Sell Sales Cycle Resources 84

Zoominfo

MARCH 21, 2025

Customization : Can it adapt to your unique sales processes and workflows? Vendor Support : Is onboarding, training, and customer service included? It is designed to provide insights into factors such as attitudes, emotions, intentions, and communication dynamics during sales conversations.

Sales Coaching 130

Sales Coaching Software Software Coaching 130

Zoominfo

AUGUST 31, 2020

According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. With stakes that high, it is perhaps ironic that the early steps of building customer loyalty start with the figurative eyes and ears of a company. Build Loyalty.

Ideal Customer Profile 264

Ideal Customer Profile Lead Rank Marketing Loyalty 264

SBI

APRIL 26, 2018

Clive: The Agent3 platform is a unique SAAS solution that helps organizations better understand the buying intentions in their key and named accounts by aggregating massive amounts of data from public and premium sources. Nancy: What are the top 3 ways your solution changes the game for a sales organization?

Quota 139

Quota Intent Data Intent Lead Rank 139

Zoominfo

SEPTEMBER 4, 2019

The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace. Let’s get into our top five strategies to build customer loyalty! Invest in multi-channel customer service. They visit your website, where they find a customer support email address.

Loyalty 206

Loyalty Customer Incentive Incentives 206

MarketJoy

MARCH 24, 2025

MarketJoy : Your Partner in B2B Lead Generation MarketJoy is a top B2B lead generation agency that provides customized services to meet the specific needs of businesses in different industries. Iteration and Improvement : Insights allow for adjustments to be made that can improve success rates.

Lead Generation 52

Lead Generation Sales Qualified Lead Ideal Customer Profile Lead Rank 52

Sales and Marketing Management

JULY 7, 2019

Author: Alfred Baumbusch Over the past four decades, manufacturing, distribution and some service companies have invested management time and attention, consulting dollars and technology expense to properly balance supply commitments and realized demand. The results have been spotty at best.

Sales Operations 212

Sales Operations Lead Rank Fashion Distribution 212

Sales and Marketing Management

DECEMBER 14, 2018

Brainstorm specific brand experiences that would help bring the brand story to life across multiple points of touch, be it logo and store design, customer service, online applications, events, advertising, and so forth. When everyone is looking at a tangible representation, there is less chance for misinterpretation of intentions.

Lead Rank 208

Lead Rank Marketing Consumer Fashion 208

Pipeliner

APRIL 5, 2022

The best companies for customer service know and understand the needs of their customers. Let’s look at how entrepreneurs can learn to be accommodating and serve their clients and customers. 5 Things You Can Do to Serve Your Customers. Serving your customers is one of the best things you can do for your business.

Customer Service 52

Customer Service Customer Insurance Insurance 52

Sales and Marketing Management

JULY 4, 2019

Training programs in sales or customer service, negotiation, coaching and leadership all contain the same foundational elements. Avoid jargon or overly complex explanations, which can be perceived as an intentional ploy to be superior. These are often retaught or reinvented by providers to package a complete solution.

Conversion 264

Conversion Lead Rank Coaching Guidelines 264

Bernadette McClelland

MARCH 11, 2018

We can never underestimate the power of those conversations and the gold that they deliver, when approached with the right intention. Not dissimilar to Maslow’s Heirarchy of Needs, we can take our customer from the most basic of emotional needs of simply being satisfied through UX and CX, to the height of advocacy and loyalty.

Lead Rank 294

Lead Rank Loyalty Lead Scoring Face-to-face 294

Lead411

DECEMBER 1, 2021

Uplead Competitor Lead411 has over 2 decades of experience providing the highest level of quality in terms of accurate company data, employee data and growth intent for thousands of customers. Here are some of the biggest concerns customers have when comparing Uplead to Lead411. Intent Data. Customer Service/Support.

Ideal Customer Profile 115

Ideal Customer Profile Intent Data Hiring Comparison 115

Lead411

JANUARY 16, 2025

Lead411 combines advanced AI-powered intent data with robust contact information to help sales teams identify and prioritize prospects most likely to convert. Example Use: A SaaS company uses Lead411 to find decision-makers in specific industries and score leads based on intent signals.

Ideal Customer Profile 52

Ideal Customer Profile Sales Tools Tools Intent Signal 52

Jeffrey Gitomer

JANUARY 31, 2012

TBD – Listening with an Intent to Understand. 29 – YES! 21 – Overcoming and Preventing Objections. TBD – Getting an Appointment. TBD – Face to Face Networking. TBD – How to Give a Compelling Presentation. TBD – Satisfied vs. Loyal: To Serve is to Rule. TBD – Testimonials. MARCH 22/23.

Webinar Metrics 169

Webinar Metrics Hiring Social Media Loyalty 169

Sales and Marketing Management

SEPTEMBER 24, 2017

Digital selling yields the best results when companies offer consistent experiences across all channels, including brand image, media releases, client presentations, customer service, and product engagement. EY found that the increase in products and services available to B2B buyers in recent years has made them more discerning.

Strategy 166

Strategy B2C Top of Funnel Sales Qualified Lead 166

SalesFuel

NOVEMBER 18, 2024

Purchase intentions for the upcoming year Personal interests Favorite things (e.g., Audience Research So, how do you get that data on consumer age, locations, interests, etc.? There, you can learn: Demographic information (e.g., gender, age, average household income, etc.) TV, movie and music genres; sports, etc.) Marketing information (e.g.,

Promotion 59

Promotion Marketing Retail Margin 59

Hubspot Sales

JUNE 30, 2020

If your sales and marketing organizations already work well together but want to be more intentional about supporting customers, revenue operations may bridge the gap. If creating a good experience for the customer is so important, it is critical that customer service is included in the conversation.

Revenue 141

Revenue B2B Company Strategy 141

SugarCRM

NOVEMBER 2, 2021

Merging customer voice and text with business actions, enabling your teams to account for customers’ emotional tone and attitude is a context indispensable to support exceptional experiences. A tool that determines your prospects’ emotional state and intent increases predictability and accelerates deal velocity through the pipeline.

Analysis 46

Analysis Customer Service Customer Survey 46

Zoominfo

SEPTEMBER 24, 2019

Today’s blog post breaks down key steps to regain trust and create an even stronger relationship with your customer. Why do customers lose trust? Despite hard work and good intentions, it’s quite easy to lose a customer’s trust. Or, if a customer cancels online, offer the survey as part of the cancellation process.

Cancellation 171

Cancellation Remedy Lead Scoring Lead Rank 171

The Sales Hunter

DECEMBER 1, 2011

customer service. It’s easy to think sales motivators are things, but I prefer to think of them as people. Sales motivators can come in many forms, but some of the best motivators are those people with whom we come in contact either intentionally or unintentionally. 9 Ways to Use Your Network to Build Your Sales Motivation.

Motivation 183

Motivation Hiring Ideal Customer Profile Negotiation 183

No More Cold Calling

OCTOBER 4, 2018

But referrals are an intentional, proactive prospecting approach that sales reps own, and where all leads are qualified leads. Who does the CEO know, the mail clerk, the customer service representative? With a minimum 50 percent conversion rate, there are your 20 new clients. That’s how referrals scale.

Lead Generation 266

Lead Generation Sales Qualified Lead Lead Rank Lead Scoring 266

Lead411

NOVEMBER 11, 2021

Zoominfo Competitor Lead411 has over 2 decades of experience providing the highest level of quality in terms of accurate company data, employee data and growth intent for thousands of customers. Here are some of the biggest concerns customers have when comparing Zoominfo to Lead411. Intent Data. Customer Service/Support.

Ideal Customer Profile 98

Ideal Customer Profile Intent Data Hiring Intent 98

Lead411

NOVEMBER 16, 2021

competitor Lead411 has over 2 decades of experience providing the highest level of quality in terms of accurate company data, employee data and growth intent for thousands of customers. Here are some of the biggest concerns customers have when comparing Seamless to Lead411. Intent Data. Customer Service/Support.

Ideal Customer Profile 98

Ideal Customer Profile Intent Data Cancellation Hiring 98

Lead411

DECEMBER 16, 2021

A solution that provides accurate data, fueled by features like intent and cadence technology, are a must to communicate effectively in the B2B world. It’s never been more important for a customer to take a deeper look at B2B data providers to ensure they are getting what is advertised. Intent Data. Customer Service/Support.

Ideal Customer Profile 98

Ideal Customer Profile Intent Data Hiring Advertising 98

The Sales Hunter

APRIL 26, 2019

The second lesson I learned is that we must remember that what people take away from what we do or say can often be vastly different than our intentions. Leadership and sales have a lot in common, and it begins with compounding impact.

Outbound 177

Outbound Sales Leadership Sports Conference 177

The Sales Hunter

MAY 15, 2012

Well, maybe all of you haven’t made this mistake. I know plenty of salespeople who have made it, though. What is it? The mistake of not being thorough in your on-line presence. I realize some people are nervous about intentionally putting information on the internet about themselves.

Ideal Customer Profile 177

Ideal Customer Profile LinkedIn Google eBook 177

Zoominfo

MARCH 26, 2018

Twitter users’ purchase intent doubles when exposed to promotional content from an influencer ( source ). When customers research your company, social media often serves as their first impression of your brand. On average, businesses generate $6.50 for every $1 invested in influencer marketing (source).

B2C 209

B2C B2B Marketing Social Media 209

Hubspot Sales

MARCH 27, 2023

Selling services online means reaching a wider audience compared to selling services at a brick-and-mortar location, but marketing to everyone will not help you get the customers you need to drive sales. Purchase intention: Purchase intention means an audience that is looking for a specific product to address their needs.

How To 133

How To Social Media Intent Hubspot 133

The Sales Hunter

JUNE 22, 2012

If a salesperson has worked only with small companies, he or she is likely only comfortable selling to small companies. If the person wants to find success in selling to large companies, he or she is going to have to intentionally learn and understand how big companies operate — and how those companies’ employees carry themselves.

Customer 169

Customer B2C Intent Course 169