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My guest today is Bob Perkins, Founder of AA-ISP and Vice President of InsideSales at Merrill Datasite. Bob shared his perspective on how insidesales strategies have grown in popularity as companies strive to improve customerservice and boost sales as efficiently as possible. e-mail communication.
InsideSales Rep. In an increasingly digital world, inside salespeople are the go-to for prospecting, nurturing, and converting leads remotely. They rely on email, phone calls, videos, and virtual meetings—instead of face-to-face interaction—to build relationships and move people through the sales funnel. Image Source.
You need to know your customers intimately. And then, there are insidesales tools… The human element of sales will never go away — that’s a fact. But here’s another fact: sales is HARD! There are thousands of options when it comes to software for sales that promise to make your life easier as a sales professional.
When a customer gets excited about the possibility of change, you've touched a nerve or uncovered pain; emotion flares up and just like a whale tail breaches the water line of the status quo. Recently, a CEO argued for the end of selling and how customerservice agents could handle it all. Please hold me to it!
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