Empathy: The Hands-Down Hardest of the Customer Service Skills to Master
Lessonly
JULY 13, 2021
Empathy—true empathy—is so challenging to master, but worth the investment of time, effort, and training. Why is empathy critical in customer service, and how do we train for it? Now, the new thing everyone’s talking about besides trust, especially in the customer service world, is empathy. Let’s dive in.
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