The Sales Hunter

JULY 30, 2013

I would be a rich person if I was paid a dollar each time a salesperson told me they don’t enter most information into their CRM system because they have a good memory and can remember. Recording information is essential. When we try and merely remember everything, we run the risk of losing pieces of crucial information.

CRM 261

CRM Cold Calling Consultative Selling Customer Service 261

The Sales Hunter

OCTOBER 3, 2012

This is especially true if it’s you, the salesperson, who has offered the idea up to send the prospect some information. Although you might think you’ve done a good job, what you’ve really done is give the customer an excuse to end the meeting. What you’re going to send them isn’t going to do anything.

Follow-up 212

Follow-up Motivation Up-Sell Customer 212

The Sales Hunter

OCTOBER 12, 2013

I’m not talking about proprietary information. I’m talking about broader business insights that equip you to better serve other customers. To see what I mean, check out this video: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .

Video 196

Video Customer Consultative Selling Selling Skills 196

The Sales Hunter

NOVEMBER 10, 2012

Too bad they think this way, because it only serves to confuse the customer. Whether you’re trying to close a sale or understand better the needs and desired benefits of the customer, being able to get information from them is critical. Copyright 2012, Mark Hunter “The Sales Hunter.”

Video 188

Video Motivation Closing Benefit 188

The Sales Hunter

AUGUST 1, 2013

Often, the pause will be filled with the customer sharing with you even more information. Think about that for a moment! You get more information out of the customer without saying anything. The reason is quite simple. If you ask me, that’s awesome! The 2-second pause. Simple and effective.

Consultative Selling 230

Consultative Selling Customer Service Selling Skills Closing 230

MTD Sales Training

APRIL 15, 2020

When customers step through the door, they expect a certain level of customer service. Your customer will expect an experience that is free-flowing and completely hassle free and can set you apart from your competitors if you do it right. Want to improve your customer service and retail selling skills?

Retail 177

Retail Customer Face-to-face Customer Service 177

The Sales Hunter

JUNE 5, 2013

If, on the other hand, they’re doing it after they’ve met with you, then this may indicate the information you’re sharing in your sales presentation is not answering their questions. Is the information that customers are gathering from the internet accurate or not accurate? ” Sales Motivation Blog.

Customer 250

Customer Direct Response Selling Skills Motivation 250

The Sales Hunter

APRIL 10, 2015

Let’s go a step further and ask, “How much do you know about your customer’s customer?” ” This is where the information gets really sketchy. Blog Consultative Selling Customer Service leadership Professional Selling Skills customer customer service'

Customer 100

Customer Consultative Selling Customer Service Selling Skills 100

The Sales Hunter

JUNE 11, 2013

If you’re like the typical salesperson, you get more marketing information than you could ever begin to use. Blog Closing a Sale Consultative Selling Customer Service leadership Motivational Sales Speaker Professional Selling Skills Sales Motivation benefits customer customer service marketing marketing materials needs sales'

Marketing 231

Marketing Consultative Selling Customer Service Motivation 231

The Sales Hunter

JULY 17, 2013

This means that when you pause anytime you share a key piece of information or answer an objection,your response will seem more credible because of the pause. Pausing is also a powerful tool when we are communicating something of importance. As I mentioned earlier, it gives the impression of increased importance in what we are saying.

Cold Calling 244

Cold Calling Customer Service Consultative Selling Negotiation 244

The Sales Hunter

JULY 9, 2013

Simplify things for your customer by showing you care. By doing this, you will wind up with better information. The goal of asking the customer questions is to get them to share with you information, and that is done by asking open-ended simple questions. Listen to what they have to say. ” Sales Motivation Blog.

Examples 221

Examples Consultative Selling Selling Skills Customer Service 221

The Sales Hunter

DECEMBER 19, 2013

Customers are entering into the buying process later than ever, thanks to the plethora of information available on the internet. The old days of customers wanting you the salesperson to share with them everything you know is gone. Customers don’t have time for it, and for that matter, neither do you.

Selling Skills 196

Selling Skills Consultative Selling Motivation Customer Service 196

The Sales Hunter

MARCH 9, 2015

Put aside the debate about the Apple Watch and let me share with you 5 things I learned from the launch of it that are going to help me sell better: 1. Provide your customer with valuable information that will have them wanting to keep your appointment. Apple has been teasing us with the […].

Consultative Selling 100

Consultative Selling Selling Skills Customer Service Motivation 100

The Sales Hunter

JULY 11, 2013

Your objective is to get to the good part of understanding the customer’s needs and wants, and that means asking follow-up questions regarding what they just shared with you. If you strengthen your skills in using follow-up questions, in time you get to the information you want. ” Sales Motivation Blog.

Cold Calling 204

Cold Calling Consultative Selling Follow-up Selling Skills 204

The Sales Hunter

AUGUST 27, 2013

Strive to make at least 50% of your questions short, and you’ll find yourself gathering much better information from your customers. Blog Closing a Sale Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting prospect prospecting questioning questioning skills'

Sales Process 250

Sales Process Cold Calling Consultative Selling Selling Skills 250

The Sales Hunter

AUGUST 22, 2013

Key is to engage them, not just inform them. If all you’re doing is emailing them some more information, then you haven’t gone far enough to demonstrate why you’re different. Blog Customer Service Professional Selling Skills Sales Motivation email prospect prospecting sales call'

Selling Skills 206

Selling Skills Motivation Customer Service Follow-up 206

The Sales Hunter

SEPTEMBER 20, 2013

Second, the discussion between the senior level person and the customer may very well uncover new opportunities you the salesperson were not aware of. This is not to discount the work you do, but often times a senior level person can uncover different information. Start making calls this week! It’s your business.

Sales Management 202

Sales Management Cold Calling Closing Consultative Selling 202

The Sales Hunter

AUGUST 5, 2013

This is increasingly becoming a major issue, because of the amount of information customers can get on the web. If all you’re doing is providing them with information they could get on the web, then what does that make you? If you need materials to make a sales call, then you don’t know your business.

Closing 198

Closing Consultative Selling Motivation Selling Skills 198

The Sales Hunter

SEPTEMBER 26, 2013

Because a sales presentation should be a discussion between people who are comfortable and confident enough with each other to share key information. When you approach sales calls with this strategy, you will be better equipped to show how what you offer meets the customers’s needs and desired benefits.

Consultative Selling 201

Consultative Selling Face-to-face Selling Skills Motivation 201

The Sales Hunter

AUGUST 29, 2013

Sometimes we begin to feel insecure when a customer or prospect asks us something for which we don’t have an immediate answer. This isn’t about you not having information; it’s about you having an opportunity to better serve the customer by getting the information. You need to reframe this scenario.

Consultative Selling 259

Consultative Selling Motivation Selling Skills Discount 259

The Sales Hunter

AUGUST 9, 2013

I read information about these types of individuals and I cringe because of their lack of integrity and we say, “How in the world could someone get that messed up?” Blog Consultative Selling Customer Service leadership Professional Selling Skills Sales Motivation integrity sales leadership sales motivation'

Sales Leadership 219

Sales Leadership Consultative Selling Motivation Selling Skills 219

Miller Heiman Group

APRIL 7, 2020

Poor customer service is costly: many customers stop doing business with a company if they have a single poor experience. Bad customer service costs businesses more than $41 billion a year, according to Bain & Company. Why Customer Service Best Practices Matter in Industry and Life Sciences.

Lead Rank 63

Lead Rank Lead Scoring Industry Company 63

Allego

MAY 2, 2019

However, research shows that most customers leave because of “employee indifference.” I contend that employee indifference is really lack of empathy because salespeople and customer service teams have not been trained in empathy. . However, they confuse the emotional intelligence skill of empathy with active listening skills.

Customer 75

Customer SalesForce Customer Service Selling Skills 75

Jeffrey Gitomer

OCTOBER 19, 2011

Get information from them that pertains to you. Remember the information they’ve given you. The paradox is that at a networking event everyone wants to sell. You may have to be a connector to help your prospect find connections (gather information) in order to have your best chance to be a seller. Customer Loyalty.

Networking 314

Networking Hiring Prospecting Social Media 314

The Sales Hunter

NOVEMBER 18, 2011

Now ask yourself a MORE IMPORTANT question: “Do all of the customers I don’t sell to — but would like to — do the same thing?” If you close or cut your hours or simply coast during the holidays, what kind of customer service are you truly providing and how many sales are you truly missing?!

Ideal Customer Profile 196

Ideal Customer Profile Hiring Negotiation Facebook 196

Jeffrey Gitomer

NOVEMBER 15, 2011

If you seek a positive mind and a positive attitude, you MUST expose yourself to positive information and hang around positive people. Tweet Share Here are 20.5 Change your input to change your attitude. If you want to achieve positive, you have to surround yourself with it and live with it. You were born to win. Speak Your Mind Cancel reply.

Study 332

Study Hiring Social Media Loyalty 332

Jeffrey Gitomer

DECEMBER 2, 2011

Tweet Share Between December 12th and 16th I am going to give 5 webinars that are going to rocket you into 2012 because it’s information you can use. Gitomer | December 2, 2011 | Leave a Comment. The minute you hear it you can take it out into the street and turn it into money! Speak Your Mind Cancel reply. MARCH 22/23. London, ON.

Webinar Metrics 173

Webinar Metrics Hiring Social Media Loyalty 173

Jeffrey Gitomer

DECEMBER 6, 2011

Between December 12th and 16th I am going to give 5 webinars that are going to rocket you into 2012 because it’s information you can use. Customer Loyalty. Tweet Share Have you taken time to sign up for my webinar bootcamp yet? Speak Your Mind Cancel reply. Get Sales Blog Updates. Categories. Select Category. Generating Referrals.

Webinar Metrics 191

Webinar Metrics Hiring Social Media Loyalty 191

Jeffrey Gitomer

MARCH 3, 2011

Once you have information about where they grew up, how they started in their career, and the state of their business — then you can begin to develop meaningful dialog, engaging dialog, and relationship-oriented dialog that will not only help you relate to them, but will help them relate to you. Maybe even one that you can help resolve.

Relationals 221

Relationals Hiring Social Media Loyalty 221

The Sales Hunter

JANUARY 25, 2012

This allows the customer to see how the salesperson remembers and values what they, the customer, had to say. Second, the follow-up needs to include a new key piece of information the prospect would find of interest. Only if Your Customer Thinks So. customer service. high profit selling. cold calling.

Inside Sales 168

Inside Sales Motivation Hiring Ideal Customer Profile 168

The Sales Hunter

FEBRUARY 13, 2012

The information received by these questions is limited. ” Using these questions allows us to receive more and better information. Example: “ _ (prospect’s name) when you last reviewed your need for _(your service/goods), what did you find? It's Called "Professional Selling Skills" for a Reason.

Hiring 164

Hiring Ideal Customer Profile Negotiation Facebook 164

Highspot

JULY 6, 2023

There has been a dramatic increase in information available to customers due to technological advances. In the past, salespeople added value to customer interactions through their ability to broker product information to their customers. Recent research confirms the significant changes to the sales landscape.

Face-to-face 52

Face-to-face Negotiation Sales Methodology ROI 52

The Sales Hunter

JANUARY 17, 2012

When we see ourselves as being our customer’s research and development department, it moves us to a higher level in what we look at. We now see ourselves as having to be on the forefront of gathering and understanding information we can share with our customers. Are You Disrupting The Thinking of Your Customer?

Motivation 175

Motivation Ideal Customer Profile Hiring Negotiation 175

The Sales Hunter

NOVEMBER 25, 2011

Professional Selling Skills Training: Stay Motivated, Finish Strong. customer service. high profit selling. selling a price increase. selling skills. customer service. high profit selling. selling a price increase. selling skills. cold calling.

Ideal Customer Profile 190

Ideal Customer Profile Face-to-face Negotiation Hiring 190

Jeffrey Gitomer

NOVEMBER 1, 2011

All sales books offer some form of valuable information. All sales experts offer some form of valuable information. As a student, your job is to determine how that information fits into your skill set, your environment, your marketplace, and your customer interactions. Customer Loyalty. Kind of like you.

Hiring 221

Hiring Social Media Loyalty Referrals 221

The Sales Hunter

JANUARY 5, 2012

” Some of the best information in the book is on page 152, where they show a graph with the results a sales coach will receive from a typical sales team. Even bigger than the coaching information is what is in Appendix C. customer service. high profit selling. selling a price increase. selling skills.

Motivation 163

Motivation Hiring Ideal Customer Profile Negotiation 163

The Sales Hunter

NOVEMBER 17, 2011

Professional Selling Skills: Sales Motivation Survey Results. customer service. high profit selling. selling a price increase. selling skills. customer service. high profit selling. selling a price increase. selling skills. cold calling. discounting.

Motivation 168

Motivation Survey Hiring Ideal Customer Profile 168