Remove Customer Service Remove Incentive Remove Tools
article thumbnail

Team incentives: 7 do’s and 2 don’ts

Sales and Marketing Management

Author: TIM HOULIHAN Do you avoid team incentives because you are worried about being fair? Teams perform better than individuals [ Kuhn, “Experiments on Motivation, Incentives and Rationality” 2007 ], and you and your bottom line can benefit from rewarding teams. Don’t deprive your teams of these two important tools.

article thumbnail

How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The customer service team’s priority, on the other hand, is usually to reduce the number of conversations they have every day. The length of calls.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Avoid Wasting Money on a Compensation Assessment

SBI Growth

Software Firm: The annual Employee survey is overflowing with negative comments about the incentive plan. Unfortunately, HR's usual solution to sales comp problems is a one-size-fits-all tool – the compensation study. Reps were engaged in customer service and billing issues that distracted them from selling.

article thumbnail

Is Your Sales Rep Compensation Plan Pushing You Up or Out?

SBI Growth

Today’s post will give you a tool to decide if your comp plan is built to keep top players on board or push them out to a new job. Talented reps – with the right comp plan, support and product/service set – always make targets. When sales reps think about their compensation, the first thing they ask is “How can I make more?”

article thumbnail

5 Proven Ways to Build Customer Loyalty

Zoominfo

The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace. Let’s get into our top five strategies to build customer loyalty! Invest in multi-channel customer service. They visit your website, where they find a customer support email address.

Loyalty 206
article thumbnail

The Sales Manager New Year’s Resolution: 3 Do’s & 3 Don'ts

SBI Growth

If you’re going to meet that much, make sure it’s outwardly focused - all about the customer. Let customer service or post-sales support handle this. Download this simple tool to track the three aforementioned productivity killers. A-players – Incent them more and put them in your best territories.

article thumbnail

5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.