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AI-Enhanced Inbound Sales: The Human Touch in Philippine Call Centres

Pipeliner

The integration of artificial intelligence (AI) into business processes has been revolutionising industries across the world and inbound sales is no exception. In Philippine inbound sales call centres, AI-driven tools help manage the influx of customer inquiries, enabling quicker response times and improving the overall customer experience.

Inbound 98
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Top 5 Sales Rep Behaviors to Change in 2013 – with HR’s Help

SBI Growth

Let Marketing help expand within existing accounts by nurturing contacts for the Rep (via inbound marketing and lead management.). Let Customer Service/Customer Experience into your world of contacts and accounts to improve on all aspects of dealing with the customer: product needs, buyer wants, customer behaviors.

Education 303
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How To Fix Your Marketing Structure Problems

SBI Growth

Customer service handles the few inbound leads and hands them off directly to sales. Sarah broke down her rebuild into 4 distinct buckets: Process – business process, lead flow; to and from sales, partners, inbound and outbound. The analysis reveals significant gaps. Highlights of the gap analysis: 1.

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Your Current Sales Force Structure Costs You Sales Every Day

SBI Growth

Before you think to yourself “customer service handles that” and snap your phone shut, let’s dive a little deeper into what I mean by “Inside Sales.” Or worse, Customer Service “handled” inside sales by trying to upsell inbound phone calls. And you may not even know it. It was the backwater of sales. Not anymore.

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Are Inside Sales and Consultative Selling Mutually Exclusive?

Understanding the Sales Force

Customer Service, where the focus may be upselling and/or cross-selling, has been around for ages. Inbound, the newest group, where salespeople work the contacts generated by websites, social sites and from getting found. This form of inside sales has been around since the telephone.

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Why Did The Move from Outside to Inside Sales Take So Long?

Understanding the Sales Force

By the way, inside sales is a term that no longer works for me because it could refer to any of the following roles: Customer Service - solving problems. Inbound Marketing - following up on internet-driven leads. Telemarketing - scripted sales pitch for a specific product or service. Order Fulfillment - taking orders.

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Persona Ecosystem – High Impact Exercise to Dial-in your 2013 Marketing Plan

SBI Growth

This may include your company website, sales staff, marketing Lead Development Representatives from your Lead Generation program, customer service, technical support, etc. Begin mapping how you are going to orchestrate inbound and outbound marketing, including content marketing. Your company’s presence is plotted.

Exercises 310