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The Magic Customer Service Question

The Sales Heretic

I had just checked in at the Sheraton hotel in Tampa, Florida, where I was conducting a sales training seminar the next day. Now, normally when Iā€™m traveling, I like to get out of the hotel and find a good, local restaurant to eat at. I was hungry. But this evening, it was late and [.].

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What are customer service skills?

MTD Sales Training

When you hear the term ā€˜customer serviceā€™, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind.

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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMediaā€™s 2018 ā€œSerial Switchersā€ report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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The Truth and Profit Behind Your Service | Sales Training.

Jeffrey Gitomer

Online Training. The Truth and Profit Behind Your Service. Tweet Share I’m in Las Vegas, where nine of the ten largest hotels in the world reside. Each hotel competes against the other for huge contracts. So what are these big hotels doing about it? I believe every hotel is overlooking THE difference.

Hotels 175
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Do You Believe Customer Care To Be Top Priority for Your Business?

Smooth Sale

Hotel Room Danger Zone Upon checking into a hotel, the lobby was attractive, and the people at the desk were welcoming. Hotel Gym vs. the Elevator It was almost equally surprising that a well-respected hotel would have remarkable high-tech applied to the elevators but not include the floor to the gym.

Hotels 110
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It's not "What's your brand?" It's "Where's your brand?"

Jeffrey Gitomer

Online Training. I was at the Omni Houston Hotel in Texas. ” So I went downstairs to my seminar and asked 150 people in my audience who were also staying at the hotel, “How many of you bathed this morning?” See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? It’s not “What’s your brand?”

Hotels 314
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Benefits Of CRM In Hospitality Industry

Apptivo

Customer service is an important aspect of the hospitality industry. In fact, one can state that customer service is synonymous with the hospitality industry. Through this, they can effectively manage the different aspects of customer service and deliver a satisfactory service to the customers.