Engage Selling

JUNE 4, 2015

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently.

Hotels 48

Hotels Positioning Customer Customer Service 48

Smooth Sale

AUGUST 31, 2023

It was my secret to sales success that encouraged returning and referring clientele, which translates to the ‘Smooth Sale.’ Hotel Room Danger Zone Upon checking into a hotel, the lobby was attractive, and the people at the desk were welcoming. Today’s insights are provided to help you achieve the Smooth Sale!

Hotels 110

Hotels Customer Travel Hiring 110

Increase Sales

JANUARY 7, 2018

Just the opposite, angry, frustrated and can’t wait to share this miserable customer service experience with the first person who will listen and commensurate with you in your misery? Now think about your customers and their unresolved problems. For example, I attend a conference at a hotel three times a year.

Loyalty 132

Loyalty Hotels Customer Policies 132

Jeffrey Gitomer

AUGUST 24, 2011

I was at the Omni Houston Hotel in Texas. ” So I went downstairs to my seminar and asked 150 people in my audience who were also staying at the hotel, “How many of you bathed this morning?” Right there in the hotel. And just like the Omni Houston Hotel, they didn’t brand them either.

Hotels 314

Hotels Hiring Social Media Loyalty 314

Apptivo

FEBRUARY 13, 2022

Customer service is an important aspect of the hospitality industry. In fact, one can state that customer service is synonymous with the hospitality industry. Through this, they can effectively manage the different aspects of customer service and deliver a satisfactory service to the customers.

Industry 52

Industry CRM Benefit Hotels 52

SugarCRM

AUGUST 6, 2019

According to a recent survey , the company’s hotels and resorts are revered for all these enviable qualities — and more. Among all luxury properties in North America, it ranks at the very top for customer satisfaction. There’s a reason the Ritz-Carlton is so synonymous with service. Not the customer service team.

Customer Service 24

Customer Service Customer SugarCRM Airlines 24

Jeffrey Gitomer

SEPTEMBER 9, 2011

The Truth and Profit Behind Your Service. Tweet Share I’m in Las Vegas, where nine of the ten largest hotels in the world reside. Each hotel competes against the other for huge contracts. So what are these big hotels doing about it? Each hotel offers amenities and attractions that are unbelievable.

Hotels 175

Hotels Training Hiring Social Media 175

SBI

SEPTEMBER 12, 2018

I’ll be at the Sales Enablement Soiree at the Four Season’s hotel on Thursday the 27th all day. The Seismic lounge at the hotel Zetta and the Ops Stars event at the old Mint. To help you with that mission, we’re naming our top 20 Sales Tech Twitter handles to follow during this epic Dreamforce 2018.

Vendor 106

Vendor InsideView Hotels Hiring 106

Jeffrey Gitomer

MARCH 3, 2012

Tweet Share I want you to join me March 8th for an afternoon leadership seminar, and March 9th for a morning sales seminar at the Sheraton Raleigh Hotel so you can make 2012 the year you dominate your market and the year you dominate your competition. Get Sales Blog Updates. Customer Loyalty. Customer Loyalty.

Hiring 171

Hiring Social Media Hotels Loyalty 171

Hubspot Sales

SEPTEMBER 27, 2021

The franchisee will manage the daily activities that go into keeping a franchise location operational — including opening the store, overseeing sales, and locking up at the end of the day. But everything from gyms to hotels to movie theaters to retail shops can all operate under franchises. Paying Ongoing Fees to Franchisor.

Hotels 107

Hotels Hiring Guidelines Retail 107

No More Cold Calling

JANUARY 10, 2013

This suggests that buyers don’t really need us anymore—that sales has become so automated, and that salespeople are irrelevant. Sales: Powered By People Since the Beginning of Time. Instead, wouldn’t it be great if you could arrive at a hotel and have someone greet you by name? This couldn’t be further from the truth.

Travel 247

Travel Hotels Fashion Buyer 247

Understanding the Sales Force

DECEMBER 9, 2013

Understanding the Sales Force by Dave Kurlan Eventually, most antiquated models are replaced by more up-to-date, efficient, and sometimes exciting models. Outside sales is being replaced by inside sales but not in the way that most people think. The people in outside sales aren''t being replaced by the people in inside sales.

Inside Sales 269

Inside Sales Outside Sales Telemarketing Travel 269

Score More Sales

APRIL 25, 2012

Spending some time in New York City might not seem like the place to get inspiration about customer service, but my experience is almost always inspirational. Last night, getting food to go, the local pub near the hotel efficiently took the order, then offered a beer while we were waiting. It was a great moment.

Hotels 141

Hotels Lead Rank Lead Scoring Outbound 141

Score More Sales

APRIL 25, 2012

Spending some time in New York City might not seem like the place to get inspiration about customer service, but my experience is almost always inspirational. Last night, getting food to go, the local pub near the hotel efficiently took the order, then offered a beer while we were waiting. It was a great moment.

Hotels 141

Hotels Lead Rank Lead Scoring Outbound 141

Score More Sales

AUGUST 5, 2011

Sales Tips and Strategies to Grow Revenues. How could selling, customer service, cold calling, brand-building, and sales strategies have anything to do with our recent drive across the U.S.? Hotels: We stayed at a different hotel each night as we drove 8-10 hours per day. Consulting.

Social Selling 160

Social Selling Hotels Lead Rank Lead Scoring 160

Smooth Sale

JULY 12, 2022

Attract the Right Job Or Clientele: Are You Missing The Sales Success Ingredient? It is no secret that clients crave the sales success ingredient from their representatives. Customers expect you to care about their well-being by providing your company’s best possible service. The Worst Possible Customer Service.

Airlines 78

Airlines Hiring Hotels Customer Service 78

Engage Selling

JANUARY 10, 2019

Are you a sales road warrior? Every week I’m asked about travel tips, recommended hotels, airlines, and locations. And so, rather than keep my conversations private this year, I’ve decided to write short blog posts designed to help road warriors … Read More »

Travel 67

Travel Airlines Hotels Conversion 67

Smooth Sale

OCTOBER 1, 2022

You should have friendly, knowledgeable staff members that can help customers book in, welcome visitors, take photos, and help with the customer journey. Having staff members on-site can help with the customer journey, from booking to after-purchase customer service. Ensure the Building Is In Excellent Condition.

Customer 78

Customer Hotels Hiring Loyalty 78

The Sales Hunter

NOVEMBER 22, 2011

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Call Best Practices. Retail Sales Trends. To all my customers — a very big thank you for believing in me. customer service.

Motivation 222

Motivation Ideal Customer Profile Hiring Negotiation 222

Understanding the Sales Force

DECEMBER 9, 2013

Understanding the Sales Force by Dave Kurlan Eventually, most antiquated models are replaced by more up-to-date, efficient, and sometimes exciting models. Outside sales is being replaced by inside sales but not in the way that most people think. The people in outside sales aren''t being replaced by the people in inside sales.

Outside Sales 187

Outside Sales Telemarketing Inside Sales Travel 187

Score More Sales

OCTOBER 19, 2010

Sales Tips and Strategies to Grow Revenues. Quality surroundings, impeccable customer service, and amazing attention to detail creates a great first impression and begins the foundations of customer loyalty. Next post: Three Ways to Grow Your Small Business Sales. 50 DAYS To Build Your Sales – 2nd edition.

Lead Rank 120

Lead Rank Lead Scoring Top of Funnel Hotels 120

Showpad

MAY 29, 2019

Inside sales definition. Inside sales is a type of sales where representatives perform regular sales activities remotely rather than consistent face-to-face meetings. Inside sales relies greatly on technology, from mobile devices to CRM software and social media, to keep ongoing communication with customers and leads.

Inside Sales 76

Inside Sales Sales Enablement Top of Funnel Salary 76

Smooth Sale

JANUARY 24, 2022

We brought together 30 fantastic speakers to offer pre-recorded talks on topics ranging from networking and relationship-building to sales strategies and mindset. No overpriced hotel food. As the CEO of Smooth Sale, after her near-death experience, Stutz adapted the motto, “Believe, Become, Empower.” No airfare.

Conference 78

Conference Hotels Hiring Networking 78

Engage Selling

DECEMBER 24, 2013

As we move closer to 2014, and sales kick off season in January, I’m going to be spending much more time in hotel rooms than at home (and more time in the air than on the ground!). I want to share a great customer service story I experienced last year at the Ritz Carleton Half […].

Hotels 48

Hotels Customer Service Examples Customer 48

The Brooks Group

DECEMBER 31, 2018

The Brooks Group is in the business of helping companies meet and exceed their growth expectations through world-class sales effectiveness. Walking distance to Greensboro’s top hotels, dining, and entertainment. The Brooks Group was named as one of the Top 20 Sales Training Companies in the world—again!

Training 56

Training Hiring Ideal Customer Profile Scale 56

Jeffrey Gitomer

JANUARY 30, 2013

You could be in a bathroom, on line at the airport, in a hotel lobby, at a car wash, in an elevator, or at a restaurant. And if you follow Earl’s advice like I do, you’ll get the sales lead or the deal you were never expecting. It doesn’t matter where you are. All are ripe for making connections if you’re alert.

Hotels 214

Hotels Guidelines Loyalty Energy 214

The Sales Hunter

NOVEMBER 19, 2012

From the restaurant waiter to the hotel clerk and everyone in between, he never forgot to give the person a genuine thank you. Copyright 2012, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. Several years ago I was traveling with a CEO.

Customer 204

Customer Hotels Travel Face-to-face 204

Sales Hacker

MARCH 5, 2019

Last year, we started a new Sales Hacker tradition: the Top 50 Awards. Most other sales awards end up going to the most popular influencer. The Sales Hacker Top 50 is different. These awards go to practitioners: people who not only did a fantastic job, but also elevated the sales profession through their actions last year.

Hiring 109

Hiring Ideal Customer Profile Scale Lead Rank 109

BuzzBoard

MARCH 7, 2024

In contrast, unique industry-specific instances further illuminate the successful outcomes of customized marketing. Boutique hotels tend to employ niche marketing campaigns, leaning into their aesthetic and personalized customer service rather than broader hospitality industry trends.

Case Study 52

Case Study Small Business Small Business Study 52

PandaDoc

JUNE 11, 2024

What is B2B sales, and what strategies can you use to maximize your success? Whether you’re a B2B-native startup or an established direct-to-consumer company pivoting to B2B sales, this guide will walk you through everything you need to know about B2B. Utilize B2B sales metrics to track success and improve your sales strategy.

Ideal Customer Profile 52

Ideal Customer Profile Top of Funnel B2B Examples 52

Smooth Sale

MAY 11, 2022

If running a hotel or B&B, you could offer your guests free room upgrades or breakfast upgrades. If your customers and clients feel an issue with their room, move them to a superior room instead of sorting their current one. Customer service and training teach us to ensure employees are the best version of themselves.

Outsourcing Services 78

Outsourcing Services Hiring Customer Licensing 78

Apptivo

OCTOBER 29, 2021

Right from arranging transportation to hospitality and destination services, the travel agency is offering a complete package for their customers. In such cases, it is important for this industry to offer better customer service to bring in more customers and retain existing customers. Lead Management.

Tourism 97

Tourism Travel Industry CRM 97

Hubspot Sales

NOVEMBER 29, 2021

Every company has its eyes on its bottom line and, in turn, is mindful of its profit margin — the most definitive metric of how successful your sales efforts are, relative to your expenses. Find gaps in your sales process where a disproportionate number of prospects fall off. Ask for your customers' feedback and act on it.

Margin 115

Margin Chemicals Real Estate Strategy 115

Jeffrey Gitomer

APRIL 26, 2011

Been in sales for over 35 years and have heard them all! Essential stuff for sales professionals helped me to kick my own ass and stay focused on giving value to my prospects FIRST! He makes sales cool again. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. How he has done it.

Hiring 190

Hiring Social Media Ideal Customer Profile Loyalty 190

Pointclear

APRIL 19, 2017

The event was held at the Hotel Intercontinental in Buckhead and Cirrus Insight did a great job as a sponsor. One of the presenters, Mike Weinberg, summed up the sentiment in the room: “Many in what’s called the Sales 2.0 These false pronouncements are having a severe negative impact on sales performance,” he said.

Conference 124

Conference Outbound Social Media PointClear 124

Zoominfo

JANUARY 19, 2020

In today’s hyper-connected, digital age, online reviews play a large role in the B2B sales cycle. Google user’s review of a hotel. But, here’s the good news– a strategic response to a negative online review can actually improve your customer relationships and help you win more business in the future.

Social Media 130

Social Media Google Scale B2B 130

Sales Hacker

MARCH 5, 2019

Last year, we started a new Sales Hacker tradition: the Top 50 Awards. Most other sales awards end up going to the most popular influencer. The Sales Hacker Top 50 is different. These awards go to practitioners: people who not only did a fantastic job, but also elevated the sales profession through their behavior in 2018.

Hiring 75

Hiring Ideal Customer Profile Scale Lead Rank 75