Understanding the Sales Force

DECEMBER 9, 2013

Understanding the Sales Force by Dave Kurlan Eventually, most antiquated models are replaced by more up-to-date, efficient, and sometimes exciting models. Outside sales is being replaced by inside sales but not in the way that most people think. The people in outside sales aren''t being replaced by the people in inside sales.

Inside Sales 269

Inside Sales Outside Sales Telemarketing Travel 269

Zendesk Sell

JANUARY 8, 2019

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

Customer Service 90

Customer Service Hiring Customer Hotels 90

The Sales Hunter

NOVEMBER 22, 2011

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Call Best Practices. Retail Sales Trends. To all my customers — a very big thank you for believing in me. customer service.

Motivation 222

Motivation Ideal Customer Profile Hiring Negotiation 222

Jeffrey Gitomer

MARCH 3, 2012

Tweet Share I want you to join me March 8th for an afternoon leadership seminar, and March 9th for a morning sales seminar at the Sheraton Raleigh Hotel so you can make 2012 the year you dominate your market and the year you dominate your competition. Get Sales Blog Updates. Customer Loyalty. Customer Loyalty.

Hiring 171

Hiring Social Media Hotels Loyalty 171

Score More Sales

AUGUST 5, 2011

Sales Tips and Strategies to Grow Revenues. How could selling, customer service, cold calling, brand-building, and sales strategies have anything to do with our recent drive across the U.S.? Hotels: We stayed at a different hotel each night as we drove 8-10 hours per day. Consulting.

Social Selling 160

Social Selling Hotels Lead Rank Lead Scoring 160

Score More Sales

APRIL 25, 2012

Spending some time in New York City might not seem like the place to get inspiration about customer service, but my experience is almost always inspirational. Last night, getting food to go, the local pub near the hotel efficiently took the order, then offered a beer while we were waiting. It was a great moment.

Hotels 141

Hotels Lead Rank Lead Scoring Outbound 141

Score More Sales

APRIL 25, 2012

Spending some time in New York City might not seem like the place to get inspiration about customer service, but my experience is almost always inspirational. Last night, getting food to go, the local pub near the hotel efficiently took the order, then offered a beer while we were waiting. It was a great moment.

Hotels 141

Hotels Lead Rank Lead Scoring Outbound 141

Increase Sales

JANUARY 7, 2018

Just the opposite, angry, frustrated and can’t wait to share this miserable customer service experience with the first person who will listen and commensurate with you in your misery? Now think about your customers and their unresolved problems. For example, I attend a conference at a hotel three times a year.

Loyalty 132

Loyalty Hotels Customer Policies 132

Understanding the Sales Force

DECEMBER 9, 2013

Understanding the Sales Force by Dave Kurlan Eventually, most antiquated models are replaced by more up-to-date, efficient, and sometimes exciting models. Outside sales is being replaced by inside sales but not in the way that most people think. The people in outside sales aren''t being replaced by the people in inside sales.

Outside Sales 184

Outside Sales Telemarketing Inside Sales Travel 184

Jeffrey Gitomer

JANUARY 30, 2013

You could be in a bathroom, on line at the airport, in a hotel lobby, at a car wash, in an elevator, or at a restaurant. And if you follow Earl’s advice like I do, you’ll get the sales lead or the deal you were never expecting. It doesn’t matter where you are. All are ripe for making connections if you’re alert.

Hotels 214

Hotels Guidelines Loyalty Energy 214

Score More Sales

OCTOBER 19, 2010

Sales Tips and Strategies to Grow Revenues. Quality surroundings, impeccable customer service, and amazing attention to detail creates a great first impression and begins the foundations of customer loyalty. Next post: Three Ways to Grow Your Small Business Sales. 50 DAYS To Build Your Sales – 2nd edition.

Lead Rank 120

Lead Rank Lead Scoring Top of Funnel Hotels 120

The Sales Hunter

NOVEMBER 19, 2012

From the restaurant waiter to the hotel clerk and everyone in between, he never forgot to give the person a genuine thank you. Copyright 2012, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. Several years ago I was traveling with a CEO.

Customer 204

Customer Hotels Travel Face-to-face 204

Jeffrey Gitomer

APRIL 26, 2011

Been in sales for over 35 years and have heard them all! Essential stuff for sales professionals helped me to kick my own ass and stay focused on giving value to my prospects FIRST! He makes sales cool again. Get Sales Blog Updates. Customer Loyalty. Sales Management. Sales Videos. How he has done it.

Hiring 190

Hiring Social Media Ideal Customer Profile Hotels 190

Connext Digital

APRIL 25, 2023

10 Reasons Why Every Hotel Needs a Hotel Chatbot Targeted campaigns use this data to attract potential customers by anticipating their preferences and presenting something they’re guaranteed to want – AI will be able to do this with even more irresistible precision and sophistication.

Hotels 52

Hotels Travel Tourism Customer Service 52

SBI

SEPTEMBER 12, 2018

I’ll be at the Sales Enablement Soiree at the Four Season’s hotel on Thursday the 27th all day. The Seismic lounge at the hotel Zetta and the Ops Stars event at the old Mint. To help you with that mission, we’re naming our top 20 Sales Tech Twitter handles to follow during this epic Dreamforce 2018.

Vendor 106

Vendor InsideView Hotels Hiring 106

Engage Selling

JUNE 4, 2015

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently.

Hotels 48

Hotels Positioning Customer Customer Service 48

Hubspot Sales

SEPTEMBER 27, 2021

The franchisee will manage the daily activities that go into keeping a franchise location operational — including opening the store, overseeing sales, and locking up at the end of the day. But everything from gyms to hotels to movie theaters to retail shops can all operate under franchises. Paying Ongoing Fees to Franchisor.

Hotels 124

Hotels Hiring Guidelines Retail 124

Smooth Sale

AUGUST 31, 2023

It was my secret to sales success that encouraged returning and referring clientele, which translates to the ‘Smooth Sale.’ Hotel Room Danger Zone Upon checking into a hotel, the lobby was attractive, and the people at the desk were welcoming. Today’s insights are provided to help you achieve the Smooth Sale!

Hotels 113

Hotels Customer Travel Hiring 113

SugarCRM

AUGUST 24, 2021

First, we’ll want an understanding of what exactly customer experience is and how it’s different from the concept of customer service that it has largely replaced. Customer Experience: The Key to Success in the New Marketplace. Delivering Superb Customer Experiences Beyond 2020. Involve Your Whole Team.

Customer Service 49

Customer Service Customer Airlines SugarCRM 49

Engage Selling

MAY 31, 2013

Traveling is great way to observe the best and the worst in sales and customer service. Hits: Air Canada Super Elite Concierge Service. Scarpetta in the Thompson Hotel in Toronto – worth the visit for their tomato basil spaghetti. Aloft hotels. Here are a very highlights (and low lights) from May.

Airlines 64

Airlines Hotels Construction Policies 64

Partners in Excellence

MARCH 20, 2012

As sales professionals, we struggle to find business and meet our quotas. Granted, we aren’t a huge customer, we’ve bought dozens of computers over the years, but not hundreds or thousands. One evening in a hotel, I spent over an hour on the phone with a technician diagnosing the problem. It didn’t arrive.

Retention 112

Retention Customer Banking Commission 112

Engage Selling

JANUARY 10, 2019

Are you a sales road warrior? Every week I’m asked about travel tips, recommended hotels, airlines, and locations. And so, rather than keep my conversations private this year, I’ve decided to write short blog posts designed to help road warriors … Read More »

Travel 67

Travel Airlines Hotels Conversion 67

Sales Hacker

MARCH 5, 2019

Last year, we started a new Sales Hacker tradition: the Top 50 Awards. Most other sales awards end up going to the most popular influencer. The Sales Hacker Top 50 is different. These awards go to practitioners: people who not only did a fantastic job, but also elevated the sales profession through their actions last year.

Hiring 110

Hiring Ideal Customer Profile Scale Lead Rank 110

Showpad

MAY 29, 2019

Inside sales definition. Inside sales is a type of sales where representatives perform regular sales activities remotely rather than consistent face-to-face meetings. Inside sales relies greatly on technology, from mobile devices to CRM software and social media, to keep ongoing communication with customers and leads.

Inside Sales 76

Inside Sales Sales Enablement Top of Funnel Salary 76

Apptivo

FEBRUARY 13, 2022

Customer service is an important aspect of the hospitality industry. In fact, one can state that customer service is synonymous with the hospitality industry. Through this, they can effectively manage the different aspects of customer service and deliver a satisfactory service to the customers.

Industry 52

Industry CRM Benefit Hotels 52

Engage Selling

DECEMBER 24, 2013

As we move closer to 2014, and sales kick off season in January, I’m going to be spending much more time in hotel rooms than at home (and more time in the air than on the ground!). I want to share a great customer service story I experienced last year at the Ritz Carleton Half […].

Hotels 48

Hotels Customer Service Examples Customer 48

Hubspot Sales

NOVEMBER 29, 2021

Every company has its eyes on its bottom line and, in turn, is mindful of its profit margin — the most definitive metric of how successful your sales efforts are, relative to your expenses. Find gaps in your sales process where a disproportionate number of prospects fall off. Ask for your customers' feedback and act on it.

Margin 119

Margin Chemicals Real Estate Strategy 119

Zoominfo

JANUARY 19, 2020

In today’s hyper-connected, digital age, online reviews play a large role in the B2B sales cycle. Google user’s review of a hotel. But, here’s the good news– a strategic response to a negative online review can actually improve your customer relationships and help you win more business in the future.

Social Media 130

Social Media Google Scale B2B 130

SugarCRM

AUGUST 6, 2019

According to a recent survey , the company’s hotels and resorts are revered for all these enviable qualities — and more. Among all luxury properties in North America, it ranks at the very top for customer satisfaction. There’s a reason the Ritz-Carlton is so synonymous with service. Not the customer service team.

Customer Service 24

Customer Service Customer SugarCRM Airlines 24

Apptivo

OCTOBER 29, 2021

Right from arranging transportation to hospitality and destination services, the travel agency is offering a complete package for their customers. In such cases, it is important for this industry to offer better customer service to bring in more customers and retain existing customers. Lead Management.

Tourism 97

Tourism Travel Industry CRM 97

The Brooks Group

DECEMBER 31, 2018

The Brooks Group is in the business of helping companies meet and exceed their growth expectations through world-class sales effectiveness. Walking distance to Greensboro’s top hotels, dining, and entertainment. The Brooks Group was named as one of the Top 20 Sales Training Companies in the world—again!

Training 56

Training Hiring Ideal Customer Profile Scale 56

Sales Hacker

MARCH 5, 2019

Last year, we started a new Sales Hacker tradition: the Top 50 Awards. Most other sales awards end up going to the most popular influencer. The Sales Hacker Top 50 is different. These awards go to practitioners: people who not only did a fantastic job, but also elevated the sales profession through their behavior in 2018.

Hiring 76

Hiring Ideal Customer Profile Scale Lead Rank 76

Jonathan Farrington

MARCH 4, 2014

So, obviously we have to be very careful: As I have said often enough, around 99% of all sales interactions every day are made in a B2C environment, so it is impossible to ignore them, and if you think about it for a moment, what compels you to keep returning to that shop, restaurant, hotel, real-estate office, gas station etc.?

Real Estate 47

Real Estate Hotels B2C Customer Service 47

Cincom Smart Selling

JANUARY 31, 2025

You open your favorite travel app or website, enter your destination, and instantly get personalized recommendations for flights, hotels, and activities. The app uses AI to predict your preferencesyou like boutique hotels or prefer a certain cuisine. This is digital transformation in action.

Lead Rank 48

Lead Rank Scale Analytics Loyalty 48

Partners in Excellence

MAY 30, 2019

The “design in,” may have been a complex or complicated process, but once solutions have been found, the customer may view this as a supply chain/inventory management issue, with primary and secondary supply sources, regular procurement schedules and very predictable purchasing. Many XaaS vendors are discovering this.

Customer 82

Customer Chemicals Face-to-face Enterprise 82

Sales Hacker

JULY 18, 2018

Three-fourths of customers report using multiple channels throughout their shopping journey. Consequently, if you don’t have omnichannel technology tools in your sales stack , you’re already behind competition. Fortunately, there are some great tools on the market to help businesses conquer omnichannel sales. GetResponse.

Tools 73

Tools Ideal Customer Profile Social Media Channels 73

Sales Hacker

JULY 11, 2018

As artificial intelligence grows more advanced, businesses can work from a list of those who are most likely to convert, making them much more efficient in their sales efforts. Click on the category of your choice to skip to the tools: Customer Analytics. Below are the different categories of tools in this list. Mailing List Builders.

Lead Generation 86

Lead Generation Lead Scoring Lead Rank Leads 86