Engage Selling

JUNE 4, 2015

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently.

Hotels 48

Hotels Positioning Customer Customer Service 48

Increase Sales

JANUARY 7, 2018

Just the opposite, angry, frustrated and can’t wait to share this miserable customer service experience with the first person who will listen and commensurate with you in your misery? Now think about your customers and their unresolved problems. For example, I attend a conference at a hotel three times a year.

Loyalty 132

Loyalty Hotels Customer Policies 132

Smooth Sale

AUGUST 31, 2023

Hotel Room Danger Zone Upon checking into a hotel, the lobby was attractive, and the people at the desk were welcoming. Hotel Gym vs. the Elevator It was almost equally surprising that a well-respected hotel would have remarkable high-tech applied to the elevators but not include the floor to the gym.

Hotels 110

Hotels Customer Travel Hiring 110

Apptivo

FEBRUARY 13, 2022

Customer service is an important aspect of the hospitality industry. In fact, one can state that customer service is synonymous with the hospitality industry. Through this, they can effectively manage the different aspects of customer service and deliver a satisfactory service to the customers.

Industry 52

Industry CRM Benefit Hotels 52

Jeffrey Gitomer

AUGUST 24, 2011

I was at the Omni Houston Hotel in Texas. ” So I went downstairs to my seminar and asked 150 people in my audience who were also staying at the hotel, “How many of you bathed this morning?” Right there in the hotel. And just like the Omni Houston Hotel, they didn’t brand them either.

Hotels 314

Hotels Hiring Social Media Loyalty 314

SugarCRM

AUGUST 6, 2019

According to a recent survey , the company’s hotels and resorts are revered for all these enviable qualities — and more. Among all luxury properties in North America, it ranks at the very top for customer satisfaction. There’s a reason the Ritz-Carlton is so synonymous with service. Not the customer service team.

Customer Service 24

Customer Service Customer SugarCRM Airlines 24

Hubspot Sales

SEPTEMBER 27, 2021

But everything from gyms to hotels to movie theaters to retail shops can all operate under franchises. Hotels are another popular franchise opportunity. Major hotels like Super 8, Hampton by Hilton, Hyatt Hotels & Resorts, and Days Inn operate under franchises. Examples of Franchisees and Franchisors.

Hotels 106

Hotels Hiring Guidelines Retail 106

Jeffrey Gitomer

SEPTEMBER 9, 2011

The Truth and Profit Behind Your Service. Tweet Share I’m in Las Vegas, where nine of the ten largest hotels in the world reside. Each hotel competes against the other for huge contracts. So what are these big hotels doing about it? Each hotel offers amenities and attractions that are unbelievable.

Hotels 175

Hotels Training Hiring Social Media 175

Score More Sales

AUGUST 5, 2011

How could selling, customer service, cold calling, brand-building, and sales strategies have anything to do with our recent drive across the U.S.? Hotels: We stayed at a different hotel each night as we drove 8-10 hours per day. We were really surprised, since we were staying at “name” brand hotels.

Social Selling 160

Social Selling Hotels Lead Rank Lead Scoring 160

SBI

SEPTEMBER 12, 2018

I’ll be at the Sales Enablement Soiree at the Four Season’s hotel on Thursday the 27th all day. The Seismic lounge at the hotel Zetta and the Ops Stars event at the old Mint. TimeTrade can be integrated into almost any channel, allowing prospects and customers to make meetings and appointments at the peak of their interest.

Vendor 106

Vendor InsideView Hotels Hiring 106

Jeffrey Gitomer

MARCH 3, 2012

Tweet Share I want you to join me March 8th for an afternoon leadership seminar, and March 9th for a morning sales seminar at the Sheraton Raleigh Hotel so you can make 2012 the year you dominate your market and the year you dominate your competition. Gitomer | March 4, 2012 | Leave a Comment. REGISTER HERE NOW: [link]. MARCH 22/23.

Hiring 171

Hiring Social Media Hotels Loyalty 171

Smooth Sale

OCTOBER 1, 2022

You should have friendly, knowledgeable staff members that can help customers book in, welcome visitors, take photos, and help with the customer journey. Having staff members on-site can help with the customer journey, from booking to after-purchase customer service. Ensure the Building Is In Excellent Condition.

Customer 78

Customer Hotels Hiring Loyalty 78

SugarCRM

AUGUST 19, 2020

So, when SugarCRM sat down to learn about customer experience management from Micah Solomon, renowned customer service and CX expert, author, keynote speaker, and webinar host to delve into his customer-centric brain ahead of his upcoming webinar series with Sugar. . Here’s what he had to say. .

Customer 48

Customer Webinar Metrics Customer Service SugarCRM 48

No More Cold Calling

JANUARY 10, 2013

And customer service will go old school, “The more technologically focused the world becomes, the less people will want to check in via iPad and have their pillow preferences stored in a computer. Instead, wouldn’t it be great if you could arrive at a hotel and have someone greet you by name?

Travel 247

Travel Hotels Fashion Buyer 247

Appbuddy

APRIL 8, 2021

Loyalty is driven by practical factors such as function, financial benefit, and customer service, but also by softer attributes like compassion and brand charisma. Driving customer loyalty through email requires great email deliverability and engagement. There’s a real overlap between loyalty and email marketing success.

Loyalty 52

Loyalty Data Hotels Webinar Metrics 52

Score More Sales

APRIL 25, 2012

Spending some time in New York City might not seem like the place to get inspiration about customer service, but my experience is almost always inspirational. Last night, getting food to go, the local pub near the hotel efficiently took the order, then offered a beer while we were waiting. It was a great moment.

Hotels 141

Hotels Lead Rank Lead Scoring Outbound 141

Score More Sales

APRIL 25, 2012

Spending some time in New York City might not seem like the place to get inspiration about customer service, but my experience is almost always inspirational. Last night, getting food to go, the local pub near the hotel efficiently took the order, then offered a beer while we were waiting. It was a great moment.

Hotels 141

Hotels Lead Rank Lead Scoring Outbound 141

Understanding the Sales Force

DECEMBER 9, 2013

By the way, inside sales is a term that no longer works for me because it could refer to any of the following roles: Customer Service - solving problems. Let''s quickly compare inside sales to outside sales. Order Fulfillment - taking orders. Telesales - making transactional sales. Lead Generation - generating leads.

Inside Sales 269

Inside Sales Outside Sales Telemarketing Travel 269

Engage Selling

JANUARY 10, 2019

Every week I’m asked about travel tips, recommended hotels, airlines, and locations. Are you a sales road warrior? And so, rather than keep my conversations private this year, I’ve decided to write short blog posts designed to help road warriors … Read More »

Travel 67

Travel Airlines Hotels Conversion 67

Smooth Sale

JANUARY 24, 2022

No overpriced hotel food. The best part is that all this networking, content, plus quite a few valuable gifts from our speakers, is only $97. That’s the other thing about virtual. Lower overhead means lower ticket prices. No airfare. Just great content and powerful connections. Virtual events can yield authentic and outstanding results.

Conference 78

Conference Hotels Hiring Networking 78

Engage Selling

DECEMBER 24, 2013

As we move closer to 2014, and sales kick off season in January, I’m going to be spending much more time in hotel rooms than at home (and more time in the air than on the ground!). I want to share a great customer service story I experienced last year at the Ritz Carleton Half […].

Hotels 48

Hotels Customer Service Examples Customer 48

Score More Sales

OCTOBER 19, 2010

Quality surroundings, impeccable customer service, and amazing attention to detail creates a great first impression and begins the foundations of customer loyalty. Staying at a top hotel or spa reminds one of what really makes an impression – and it is not from being mediocre or middle-of-the-road.

Lead Rank 120

Lead Rank Lead Scoring Top of Funnel Hotels 120

Smooth Sale

JULY 12, 2022

The Worst Possible Customer Service. Uncaring: No offer came our way to put the passengers up for the night in a motel or hotel nearby. The Better Customer Service for the Return Flight: The Sales Success Ingredient. Until the very end, the experience was the all-time worst customer service.

Airlines 78

Airlines Hiring Hotels Customer Service 78

The Sales Hunter

NOVEMBER 22, 2011

To the flight attendants, hotel clerks and others to who I may not have been as courteous as I should have been — let me give you my apologies and thank you for all you do to help business people every day. customer service. customer service. Blog , Customer Service , leadership. cold calling.

Motivation 222

Motivation Ideal Customer Profile Hiring Negotiation 222

Jeffrey Gitomer

JANUARY 30, 2013

You could be in a bathroom, on line at the airport, in a hotel lobby, at a car wash, in an elevator, or at a restaurant. . “Antennas up” at all times is what my mentor and friend Earl Pertnoy has preached for more than 25 years. It doesn’t matter where you are. All are ripe for making connections if you’re alert.

Hotels 214

Hotels Guidelines Loyalty Energy 214

Understanding the Sales Force

DECEMBER 9, 2013

By the way, inside sales is a term that no longer works for me because it could refer to any of the following roles: Customer Service - solving problems. Let''s quickly compare inside sales to outside sales. Order Fulfillment - taking orders. Telesales - making transactional sales. Lead Generation - generating leads.

Outside Sales 187

Outside Sales Telemarketing Inside Sales Travel 187

BuzzBoard

MARCH 7, 2024

In contrast, unique industry-specific instances further illuminate the successful outcomes of customized marketing. Boutique hotels tend to employ niche marketing campaigns, leaning into their aesthetic and personalized customer service rather than broader hospitality industry trends.

Case Study 52

Case Study Small Business Small Business Study 52

The Sales Hunter

NOVEMBER 19, 2012

From the restaurant waiter to the hotel clerk and everyone in between, he never forgot to give the person a genuine thank you. Several years ago I was traveling with a CEO. As we were traveling together, I couldn’t help but notice how gracious he was and he thanked everybody he came in contact with.

Customer 204

Customer Hotels Travel Face-to-face 204

Smooth Sale

MAY 11, 2022

If running a hotel or B&B, you could offer your guests free room upgrades or breakfast upgrades. If your customers and clients feel an issue with their room, move them to a superior room instead of sorting their current one. Customer service and training teach us to ensure employees are the best version of themselves.

Outsourcing Services 78

Outsourcing Services Hiring Customer Licensing 78

Apptivo

OCTOBER 29, 2021

Right from arranging transportation to hospitality and destination services, the travel agency is offering a complete package for their customers. In such cases, it is important for this industry to offer better customer service to bring in more customers and retain existing customers. Lead Management.

Tourism 97

Tourism Travel Industry CRM 97

The Brooks Group

DECEMBER 31, 2018

Walking distance to Greensboro’s top hotels, dining, and entertainment. We received two Bronze Awards in the 12th Annual Stevie Awards for Sales & Customer Service. A dedicated production facility for audio and video projects. Collaborative spaces for work involving multiple teams and departments.

Training 56

Training Hiring Ideal Customer Profile Scale 56

Showpad

MAY 29, 2019

Inside sales is done completely remotely, whereas outside sales involves traveling to prospect or customer meetings. There’s no need to pay for airfare, hotels, meals, taxis, and other expenses associated with travel. Strong customer service. Saves buyers time. Strong communication. Persistence. Resilience. Flexibility.

Inside Sales 76

Inside Sales Sales Enablement Top of Funnel Salary 76

Hubspot Sales

NOVEMBER 29, 2021

Start by setting clear and reasonable expectations that your customers can count on from the start of your relationship. Constantly communicate the ROI they're seeing as a result of leveraging your product or service. Make sure your customer service infrastructure is active and effective. Hotel: -30.78%.

Margin 115

Margin Chemicals Real Estate Strategy 115

Jeffrey Gitomer

APRIL 26, 2011

In trying times for the “hotel” industry, Jeffrey taught us secrets that have placed us on a different tier from the competition. It’s not what he says, it’s what he has done. How he has done it. He makes sales cool again. And the results we saw were amazing–all five of us who attended killed it last quarter.

Hiring 190

Hiring Social Media Ideal Customer Profile Loyalty 190

Zoominfo

JANUARY 19, 2020

Google user’s review of a hotel. But, here’s the good news– a strategic response to a negative online review can actually improve your customer relationships and help you win more business in the future. Consider these statistics ( source ): Nearly 95% of online shoppers read online reviews before making a purchase.

Social Media 130

Social Media Google Scale B2B 130

Pointclear

APRIL 19, 2017

The event was held at the Hotel Intercontinental in Buckhead and Cirrus Insight did a great job as a sponsor. Sales is NOT customer service.”. On April 13, 2017, I attended the #OutBound conference in Atlanta, GA. Remarkably, despite the road destruction in downtown Atlanta, everyone got there on time – about 400 attendees.

Conference 124

Conference Outbound Social Media PointClear 124

Lessonly

MARCH 21, 2019

Union Station is located in the heart of downtown Indy, just a short walk from classic landmarks, delicious food, and countless hotels including the Crowne Plaza Hotel where we have a room block for guests. This classic train station is the perfect setting for our Yellowship journey together. Meaningful connections with more people.

Hotels 20

Hotels Conference Customer Service Energy 20