No More Cold Calling

JANUARY 10, 2013

And customer service will go old school, “The more technologically focused the world becomes, the less people will want to check in via iPad and have their pillow preferences stored in a computer. Instead, wouldn’t it be great if you could arrive at a hotel and have someone greet you by name?

Travel 247

Travel Hotels Fashion Buyer 247

Score More Sales

AUGUST 5, 2011

How could selling, customer service, cold calling, brand-building, and sales strategies have anything to do with our recent drive across the U.S.? Hotels: We stayed at a different hotel each night as we drove 8-10 hours per day. We were really surprised, since we were staying at “name” brand hotels.

Social Selling 160

Social Selling Hotels Lead Rank Lead Scoring 160

Understanding the Sales Force

DECEMBER 9, 2013

By the way, inside sales is a term that no longer works for me because it could refer to any of the following roles: Customer Service - solving problems. Let''s quickly compare inside sales to outside sales. Order Fulfillment - taking orders. Telesales - making transactional sales. Lead Generation - generating leads.

Inside Sales 269

Inside Sales Outside Sales Telemarketing Travel 269

Jeffrey Gitomer

MARCH 3, 2012

Tweet Share I want you to join me March 8th for an afternoon leadership seminar, and March 9th for a morning sales seminar at the Sheraton Raleigh Hotel so you can make 2012 the year you dominate your market and the year you dominate your competition. Gitomer | March 4, 2012 | Leave a Comment. REGISTER HERE NOW: [link]. MARCH 22/23.

Hiring 171

Hiring Social Media Hotels Loyalty 171

Increase Sales

JANUARY 7, 2018

Just the opposite, angry, frustrated and can’t wait to share this miserable customer service experience with the first person who will listen and commensurate with you in your misery? Now think about your customers and their unresolved problems. For example, I attend a conference at a hotel three times a year.

Loyalty 132

Loyalty Hotels Customer Policies 132

The Sales Hunter

NOVEMBER 22, 2011

To the flight attendants, hotel clerks and others to who I may not have been as courteous as I should have been — let me give you my apologies and thank you for all you do to help business people every day. customer service. customer service. Blog , Customer Service , leadership. cold calling.

Motivation 222

Motivation Ideal Customer Profile Hiring Negotiation 222

Jeffrey Gitomer

JANUARY 30, 2013

You could be in a bathroom, on line at the airport, in a hotel lobby, at a car wash, in an elevator, or at a restaurant. . “Antennas up” at all times is what my mentor and friend Earl Pertnoy has preached for more than 25 years. It doesn’t matter where you are. All are ripe for making connections if you’re alert.

Hotels 214

Hotels Guidelines Loyalty Energy 214

Score More Sales

APRIL 25, 2012

Spending some time in New York City might not seem like the place to get inspiration about customer service, but my experience is almost always inspirational. Last night, getting food to go, the local pub near the hotel efficiently took the order, then offered a beer while we were waiting. It was a great moment.

Hotels 141

Hotels Lead Rank Lead Scoring Outbound 141

Score More Sales

APRIL 25, 2012

Spending some time in New York City might not seem like the place to get inspiration about customer service, but my experience is almost always inspirational. Last night, getting food to go, the local pub near the hotel efficiently took the order, then offered a beer while we were waiting. It was a great moment.

Hotels 141

Hotels Lead Rank Lead Scoring Outbound 141

The Sales Hunter

NOVEMBER 19, 2012

From the restaurant waiter to the hotel clerk and everyone in between, he never forgot to give the person a genuine thank you. Several years ago I was traveling with a CEO. As we were traveling together, I couldn’t help but notice how gracious he was and he thanked everybody he came in contact with.

Customer 204

Customer Hotels Travel Face-to-face 204

Connext Digital

APRIL 25, 2023

10 Reasons Why Every Hotel Needs a Hotel Chatbot Targeted campaigns use this data to attract potential customers by anticipating their preferences and presenting something they’re guaranteed to want – AI will be able to do this with even more irresistible precision and sophistication.

Hotels 52

Hotels Travel Tourism Guarantee 52

Jeffrey Gitomer

APRIL 26, 2011

In trying times for the “hotel” industry, Jeffrey taught us secrets that have placed us on a different tier from the competition. It’s not what he says, it’s what he has done. How he has done it. He makes sales cool again. And the results we saw were amazing–all five of us who attended killed it last quarter.

Hiring 190

Hiring Social Media Ideal Customer Profile Hotels 190

Score More Sales

OCTOBER 19, 2010

Quality surroundings, impeccable customer service, and amazing attention to detail creates a great first impression and begins the foundations of customer loyalty. Staying at a top hotel or spa reminds one of what really makes an impression – and it is not from being mediocre or middle-of-the-road.

Lead Rank 120

Lead Rank Lead Scoring Top of Funnel Hotels 120

Understanding the Sales Force

DECEMBER 9, 2013

By the way, inside sales is a term that no longer works for me because it could refer to any of the following roles: Customer Service - solving problems. Let''s quickly compare inside sales to outside sales. Order Fulfillment - taking orders. Telesales - making transactional sales. Lead Generation - generating leads.

Outside Sales 184

Outside Sales Telemarketing Inside Sales Travel 184

Engage Selling

JUNE 4, 2015

In the hotel business you have three moments to create a positive service experience for your customer. When the customer enters your hotel, during their stay, and when they are leaving. Let’s examine some recent negative experiences of mine and consider what could be done differently.

Hotels 48

Hotels Positioning Customer Customer Service 48

Hubspot Sales

SEPTEMBER 27, 2021

But everything from gyms to hotels to movie theaters to retail shops can all operate under franchises. Hotels are another popular franchise opportunity. Major hotels like Super 8, Hampton by Hilton, Hyatt Hotels & Resorts, and Days Inn operate under franchises. Examples of Franchisees and Franchisors.

Hotels 124

Hotels Hiring Guidelines Retail 124

SBI

SEPTEMBER 12, 2018

I’ll be at the Sales Enablement Soiree at the Four Season’s hotel on Thursday the 27th all day. The Seismic lounge at the hotel Zetta and the Ops Stars event at the old Mint. TimeTrade can be integrated into almost any channel, allowing prospects and customers to make meetings and appointments at the peak of their interest.

Vendor 106

Vendor InsideView Hotels Twitter 106

Smooth Sale

AUGUST 31, 2023

Hotel Room Danger Zone Upon checking into a hotel, the lobby was attractive, and the people at the desk were welcoming. Hotel Gym vs. the Elevator It was almost equally surprising that a well-respected hotel would have remarkable high-tech applied to the elevators but not include the floor to the gym.

Hotels 113

Hotels Customer Travel Hiring 113

SugarCRM

AUGUST 24, 2021

First, we’ll want an understanding of what exactly customer experience is and how it’s different from the concept of customer service that it has largely replaced. Customer Experience: The Key to Success in the New Marketplace. Delivering Superb Customer Experiences Beyond 2020. Involve Your Whole Team.

Customer Service 49

Customer Service Customer Airlines SugarCRM 49

Engage Selling

MAY 31, 2013

Traveling is great way to observe the best and the worst in sales and customer service. Hits: Air Canada Super Elite Concierge Service. Scarpetta in the Thompson Hotel in Toronto – worth the visit for their tomato basil spaghetti. Aloft hotels. Fun “feels like home” atmosphere and great service.

Airlines 64

Airlines Hotels Construction Policies 64

Partners in Excellence

MARCH 20, 2012

Granted, we aren’t a huge customer, we’ve bought dozens of computers over the years, but not hundreds or thousands. One evening in a hotel, I spent over an hour on the phone with a technician diagnosing the problem. I called the customer service department anxious to see if there was a way to accelerate the shipment.

Retention 114

Retention Customer Banking Commission 114

Apptivo

FEBRUARY 13, 2022

Customer service is an important aspect of the hospitality industry. In fact, one can state that customer service is synonymous with the hospitality industry. Through this, they can effectively manage the different aspects of customer service and deliver a satisfactory service to the customers.

Industry 52

Industry CRM Benefit Hotels 52

Engage Selling

DECEMBER 24, 2013

As we move closer to 2014, and sales kick off season in January, I’m going to be spending much more time in hotel rooms than at home (and more time in the air than on the ground!). I want to share a great customer service story I experienced last year at the Ritz Carleton Half […].

Hotels 48

Hotels Customer Service Examples Customer 48

Pointclear

APRIL 19, 2017

The event was held at the Hotel Intercontinental in Buckhead and Cirrus Insight did a great job as a sponsor. Sales is NOT customer service.”. On April 13, 2017, I attended the #OutBound conference in Atlanta, GA. Remarkably, despite the road destruction in downtown Atlanta, everyone got there on time – about 400 attendees.

Conference 124

Conference Outbound Social Media PointClear 124

Engage Selling

JANUARY 10, 2019

Every week I’m asked about travel tips, recommended hotels, airlines, and locations. Are you a sales road warrior? And so, rather than keep my conversations private this year, I’ve decided to write short blog posts designed to help road warriors … Read More »

Travel 67

Travel Airlines Hotels Conversion 67

Zoominfo

JANUARY 19, 2020

Google user’s review of a hotel. But, here’s the good news– a strategic response to a negative online review can actually improve your customer relationships and help you win more business in the future. Consider these statistics ( source ): Nearly 95% of online shoppers read online reviews before making a purchase.

Social Media 130

Social Media Google Scale B2B 130

SugarCRM

AUGUST 6, 2019

According to a recent survey , the company’s hotels and resorts are revered for all these enviable qualities — and more. Among all luxury properties in North America, it ranks at the very top for customer satisfaction. There’s a reason the Ritz-Carlton is so synonymous with service. Not the customer service team.

Customer Service 24

Customer Service Customer SugarCRM Airlines 24

Hubspot Sales

NOVEMBER 29, 2021

Start by setting clear and reasonable expectations that your customers can count on from the start of your relationship. Constantly communicate the ROI they're seeing as a result of leveraging your product or service. Make sure your customer service infrastructure is active and effective. Hotel: -30.78%.

Margin 119

Margin Chemicals Real Estate Strategy 119

Smooth Sale

OCTOBER 1, 2022

You should have friendly, knowledgeable staff members that can help customers book in, welcome visitors, take photos, and help with the customer journey. Having staff members on-site can help with the customer journey, from booking to after-purchase customer service. Ensure the Building Is In Excellent Condition.

Customer 78

Customer Hotels Hiring Loyalty 78

SugarCRM

AUGUST 19, 2020

So, when SugarCRM sat down to learn about customer experience management from Micah Solomon, renowned customer service and CX expert, author, keynote speaker, and webinar host to delve into his customer-centric brain ahead of his upcoming webinar series with Sugar. . Here’s what he had to say. .

Customer 48

Customer Webinar Metrics Customer Service SugarCRM 48

Showpad

MAY 29, 2019

Inside sales is done completely remotely, whereas outside sales involves traveling to prospect or customer meetings. There’s no need to pay for airfare, hotels, meals, taxis, and other expenses associated with travel. Strong customer service. Saves buyers time. Strong communication. Persistence. Resilience. Flexibility.

Inside Sales 76

Inside Sales Sales Enablement Top of Funnel Salary 76

Smooth Sale

JANUARY 24, 2022

No overpriced hotel food. The best part is that all this networking, content, plus quite a few valuable gifts from our speakers, is only $97. That’s the other thing about virtual. Lower overhead means lower ticket prices. No airfare. Just great content and powerful connections. Virtual events can yield authentic and outstanding results.

Conference 78

Conference Hotels Hiring Networking 78

Apptivo

OCTOBER 29, 2021

Right from arranging transportation to hospitality and destination services, the travel agency is offering a complete package for their customers. In such cases, it is important for this industry to offer better customer service to bring in more customers and retain existing customers. Lead Management.

Tourism 97

Tourism Travel Industry CRM 97

Appbuddy

APRIL 8, 2021

Loyalty is driven by practical factors such as function, financial benefit, and customer service, but also by softer attributes like compassion and brand charisma. Driving customer loyalty through email requires great email deliverability and engagement. There’s a real overlap between loyalty and email marketing success.

Loyalty 52

Loyalty Data Hotels Webinar Metrics 52

Jonathan Farrington

MARCH 4, 2014

So, obviously we have to be very careful: As I have said often enough, around 99% of all sales interactions every day are made in a B2C environment, so it is impossible to ignore them, and if you think about it for a moment, what compels you to keep returning to that shop, restaurant, hotel, real-estate office, gas station etc.?

Real Estate 47

Real Estate Hotels B2C Customer Service 47

Sales Hacker

MARCH 5, 2019

“Stephanie is intelligent, hardworking, and relentless in her pursuit of bringing value to her customers. She puts the “customer first” before a prospect is even a customer.”. Courtney’s knowledge and understanding of not only the hotel industry but the art of selling is inspiring! Account Manager/CSM.

Hiring 110

Hiring Ideal Customer Profile Scale Lead Rank 110

Smooth Sale

JULY 12, 2022

The Worst Possible Customer Service. Uncaring: No offer came our way to put the passengers up for the night in a motel or hotel nearby. The Better Customer Service for the Return Flight: The Sales Success Ingredient. Until the very end, the experience was the all-time worst customer service.

Airlines 78

Airlines Hiring Hotels Customer Service 78