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Does Your Company Have A Customer Service Strategy?

Sell Integrity

Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . But what about the more subtle “rules” that aren’t covered in the employee handbook? By Steve Schmidt.

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Growing Revenue: A 3 Step Framework for Acquiring New Business

SBI

Reps who are great at relationship management, customer service, problem solving, and client retention are not necessarily successful hunters. Farming is equivalent to account management and it requires a service mentality. Of course, we’re dealing with a very different environment today. The cover of “New Sales. Simplified.”

Revenue 101
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"New Sales. Simplified." A Must-Read!

Pointclear

The Essential Handbook for Prospecting and New Business Development. There’s a plethora of account managers and customer-service people filling sales roles, but “true sales hunters,” as Mike refers to them, are few and far between. Simplified.:

Handbook 100
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7 Ways to Level Up Your Support with Customer Service Training Software

Lessonly

Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software. These are the bases of customer care. Add variety.

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27 Top Books for CEOs and Entrepreneurs

Hubspot Sales

Review : “This book teaches all there is to know about customer service: The customer is your business. Meyer is one of America’s leading restaurateurs, and this book is all about he got there by providing world-class customer service. 5) “ Managing Oneself ” by Peter Drucker. The takeaway?

Hiring 112
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Set Yourself Up for Spring: 4 Sales Enablement Training Goals and Best Practices to Work at Next Quarter 

Lessonly

Over here at Lessonly by Seismic, we even created one for customer service success.) . How many times have you peeked at your employee handbook, training manual, or product knowledge materials only to notice they are far from current? sometime in the near future. .

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CROs: Double Down on Seller Experience to Do More with Less

The Spiff Blog

This can lead to increased sales, better customer service, and improved sales performance. To learn more about Seller Experience in detail, we recommend you check out our latest eBook: The Seller Experience Handbook. Seller Experience is one of them. About Spiff.