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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate.

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What is customer service – a complete guide

Apptivo

Happy and delighted customers pave the way for the growth of the business. All About Customer Service. Qualities of a customer service professional. Terms often used interchangeably with customer service. Types of customer service. Top benefits of customer service.

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How to Train Your Sales Teams on Ethical AI Use [Expert Insights]

Hubspot Sales

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Use trusted software. Trusted software is key to building ethical AI in your sales operations.

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How to Communicate Effectively with Customers: Best Practices

Cincom Smart Selling

Successful interaction with customers can drive business growth, improve customer satisfaction, and strengthen brand loyalty. The following sections explore the importance of effective customer communication and key strategies for success. This ultimately leads to good customer relationships. and learn more.

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Sales Tactics: Is Cold Email Spam? A Comprehensive Guide to Cold Emailing that Works

Lead411

Legal Considerations for Cold Emailing To ensure your cold emails are compliant with regulations and not considered spam, it’s essential to follow legal guidelines: CAN-SPAM Act (U.S.) – Accurate Information: Ensure your email headers, subject lines, and sender information are truthful and not misleading.

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No More Agents On Islands: 5 Ways Customer Service Enablement Unites Frontline Agents

Lessonly

Wondering how to build a customer service team remotely? With so many new guidelines and changes to the work environments, a ton of teams are trying to figure out how to build a customer service team that’s responsive, empathetic, effective, and efficient, whether they’re still remote or all back together. .

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5 Free Customer Service Training Materials

Lessonly

Welcome to our four-part series on better customer service training. A happy customer is a loyal customer. The customer service experience and relationship created during an interaction doesn’t just impact one sale—it influences repeat sales for years to come. Foundations of great customer service training.