Remove Customer Service Remove Groups Remove Relationals
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The One Thing the Best Customer Experience Companies Do Differently

Sales and Marketing Management

Author: John DiJulius The vast majority of business leaders will agree that customer service is critical to their success. However, most haven’t done what it takes to be a world-class customer service organization. . This entails having a leader who oversees the entire company’s customer service across every department.

Company 423
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Top 5 Sales Rep Behaviors to Change in 2013 – with HR’s Help

SBI Growth

Let Customer Service/Customer Experience into your world of contacts and accounts to improve on all aspects of dealing with the customer: product needs, buyer wants, customer behaviors. Sales Reps need to train their customers to use Customer Service.

Education 303
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How to Boost the Effectiveness of Sales Training

Janek Performance Group

to customer service and account management. This can include examples in the training curricula that relate to an organizations specific business or industry and incorporate their unique language. Though customized training comes at a price, cost must be seen in relation to value, what customers receive.

Training 118
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An S.O.S. From Sales Ops to Company Leadership

SBI Growth

Sales, marketing, IT, strategy, operations and customer service. Often, sales, finance, marketing and IT professionals all converge in this group. As a leader, you’re wondering what’s keeping you from getting more from this group. Providing a holistic view of customer performance and related interactions.

Company 296
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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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A Get-Well Plan for Sales Ops in the New Year

SBI Growth

In our work, we encounter many great sales operations groups. Data Access / Availability: Does your group have access the right data to make good decisions? Having an enterprise-wide Customer Master File (CMF) is the ideal first step. CMF’s provide a unified view across the organization of your customers.

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Persona Ecosystem – High Impact Exercise to Dial-in your 2013 Marketing Plan

SBI Growth

Marketing plans may lack relational context of the environment that a prospect lives within. Most complex decisions are made in a group decision. This includes analysts such as Forrester, peer groups, member associations, regional/national conferences, and established industry thought leaders.

Exercises 310