article thumbnail

Seven Things That Could Be Hampering Your Business Success Right Now

Smooth Sale

Social Media Shyness If your business’s idea of social media presence is an annual “Happy New Year” post, you might be missing out on a goldmine of engagement. Customer Service Snafus Have you ever experienced unbelievably bad service that made a root canal seem fun?

article thumbnail

The Adapter’s Advantage: Jon Ferrara on Building Customer Relationships

Allego

He’s best known as the co-founder of GoldMine Software Corp, one of the first customer relationship management (CRM) platforms for small- to medium-sized businesses (SMBs). In 1999, Goldmine was acquired by FrontRange. Nimble is ranked #1 in Overall Satisfaction by G2 Crowd.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Proven Ways to Use Conversations Data to Bring on Better Buying and Seller Experiences

SalesLoft

Take advantage of Conversation data to understand the most critical topics that key decision-makers are bringing up Your customer conversations are a goldmine of opportunity. If a customer expresses dissatisfaction twice this week, do you have a customer service problem?

article thumbnail

7 Creative Ways to Bring in More Sales Online

Pipeliner

Boosting Online Sales: 7 Creative Ways Leverage Social Proof to Build Trust Nothing persuades new customers quite like hearing glowing reviews from existing ones. To tap into this goldmine, actively collect and display feedback across your platform.

article thumbnail

15 Indispensable Company Research Tools for B2B Sales Reps

Zoominfo

Although we’ve primarily seen Sprout Social used for marketing and customer service purposes, the platform has a host of features that can help the average B2B sales rep learn more about the companies they’re trying to sell to. Although it might require a degree of creativity and some digging, Quora can be a goldmine of information.

Research 233
article thumbnail

What’s the Best Way to Convince a Local Business Client to Implement Social Media Marketing?

BuzzBoard

Local businesses can access a goldmine of Twitter’s 330 million active users. A proficiently managed Facebook marketing strategy can result in higher sales, enhanced customer service, and bolstered brand loyalty. Twitter’s strength lies in speed, brevity, and a massive audience base. Facebook, boasting 2.7

article thumbnail

CRM Is Dead! Long Live CX!

SugarCRM

Along the way, we have seen the term “CRM” change and grow to include many concepts like sales force automation, customer service automation, marketing automation, and many, many other related software categories. Thirty years ago, CRM software meant tracking contacts and sales deals on your laptop with Act, Goldmine, or Siebel.

CRM 49