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To Become A Master Salesperson, Master NON SellingSkills. Tweet Share Everyone talks about “how to sell” Not me. Questions must demand that the prospect be encouraged to consider new information (not tell you information you could have looked up yourself). You can learn old world sellingskills.
After the customer has placed their order and everything is set in motion, you should reach back out to the customer and follow-up with them first to give them a status update, and second to explore for more sales. You’re a salesperson and you sell software systems. Let me give you an example.
Now let’s talk about the power of follow-up questions. If you want to move your sales call toward a close and toward more profit, then you need to be using follow-up questions correctly. As I have already shared, questions are key in a sales call…remember what I shared about short questions ?
Think 2 days, 2 weeks and 2 months as your rule for followingup. Each contact you make is designed to help you move from thanking the customer for their business to securing more business. You also want to begin building more on needs the customer might have. Use this call as the basis to determine your next steps.
Failing to follow-up. Ignoring the customer. Trying to prove the customer is wrong. There are two simple questions we all need to ask ourselves: How is my follow-up? How much time does the customer do the talking compared to me? Most likely they do! Talking too much. Thinking it’s all about you.
I’m always fascinated when I talk to salespeople who are so intently focused on their product or service that they lose sight of what the product or service actually means to the customer. This goes way beyond “benefits” of what you sell. What does your customer truly want?
I can’t recall more than twice when the customer did any talking, and both of those times were on totally unrelated subjects — the weekend and the weather. One word sums up what I heard in this salesperson’s approach: Pathetic! Follow-up on each comment made by the customer. Secure a next step.
What I mean by this is to be asking follow-up questions on what the customer shares with you. View the customer as if you were peeling an onion. If you strengthen your skills in using follow-up questions, in time you get to the information you want. Same thing with your conversation.
While email isn’t an exclusive tool, it is a great tool to followup with a prospect after you’ve met them. Second, it allows you to engage the customer, because you’re now sharing with them a question or comment about something that interests them. The value of this is two-fold. ” Sales Motivation Blog.
Provide senior management in advance an agenda of the meeting that includes the following: Key items we need to cover, including a copy of the presentation you will be giving on the call. Items of concern the customer may bring up. Brief overview of the customer’s performance with your company.
Followup less than twenty-four hours after the event to confirm the commitment. The paradox is that at a networking event everyone wants to sell. Customer Loyalty. There is no time like the present to change things up in 2012 to ensure its better than 2011! Move on to the next person. Speak Your Mind Cancel reply.
When you follow-up, it shows that you take your involvement seriously and you value the role the sales team plays in the success of the company. Send a follow-up note to the customer and copy the salesperson. Recap with the salesperson’s boss what you saw, what you learned, and any necessary next steps.
People not showing up for work. Major clue: If you are relying on other people to help make your sale, then you are completely responsible to followup with them in advance to make certain that they have done their part. Not having a deep enough belief in what it is you are selling. People not keeping their promises.
The more information you have, the better (and easier) it is to establish rapport, followup and have something to say, build the relationship, and gain enough comfort to make the sale. There is no time like the present to change things up in 2012 to ensure its better than 2011! How do you get all this information? Raleigh, NC.
In addition to the career benefits for reps, such as increased knowledge and skill development, it provides numerous advantages for the organization, including greater quota attainment and higher margins. This can range from traditional sellingskills, such as tips on prospecting, engagement, negotiation, etc.,
They go through the same old crapola, of prospect , the point, present, close, follow-up! There is no time like the present to change things up in 2012 to ensure its better than 2011! That sales strategy is going to get you nowhere; oh it will get you somewhere, another job. Share this Post. Gitomer gets it! Raleigh, NC.
I wake up every morning, and I read. Every time I read something old, I come up with a new idea, which leads me to my second non-secret: I CAPTURE AND COLLECT THOUGHTS AND IDEAS. I write this column every week on sellingskills, but I don’t just write the column, I collect ideas so I can always be ahead. I LOVE IT.
Show up and show up on time. More sales are lost because the salesperson either failed to show or failed to follow-through. customerservice. high profit selling. selling a price increase. sellingskills. customerservice. high profit selling. sellingskills.
Tweet Share Most people expect that with the title, respect will follow. Filed Under: Attitude , Leadership , My Books Tagged With: gitomer , Jeffrey gitomer , jefrrey gitomer , leadership , professional sales training , sales leadership , sellingskills. Who is Jeffrey? The Respect Factor — Earning Versus Demanding. London, ON.
It will only set you up for failure. Instead, when you have a call that goes bad, pick up the phone and call one of your favorite customers and let them pick you up. Trying to sell to people who can’t buy. Sales Motivation: Leverage Your Best Customers. 6 Tips for Selling in a Difficult Environment.
Sure, it’s great to catch up with people you know but may not have seen for awhile, but let’s get real — that’s not networking. It’s much better to come away from a networking event with 2-3 relationships worth followingup on in place of a mass of business cards you’ll never do anything with.
Over the years, I’ve come up with a number of sales motivation quotes. Our customers don’t care about our problems, they care about their problems. Customers are buying confidence. It’s up to us to show it. customerservice. high profit selling. selling a price increase.
If the phone call is important, stand up when you make it. Never be the first person to hang-up the telephone. Don’t be distracted by email or other items popping up on your computer while you’re making a call. Follow the link below to get even more phone sales skills tips for both live calls and voice mail.
When you meet someone who might benefit from what another person sells, match them up. Have a “customer satisfaction” phone blitz. Never give up on leads you believe have gone cold. customerservice. high profit selling. selling a price increase. sellingskills.
The problem was he thought he was so successful because of his sellingskills and the way he could quickly size up a customer and close the deal. I’ll argue his “expertise” was holding him back from selling more. Ask customers why they buy from you.
What this means is the salesperson has to be far more prepared to follow-up with the customer via email, telephone, mail, etc. Followingup with a prospect is certainly nothing new, but what has changed is what is contained in the follow-up. Only if Your Customer Thinks So. customerservice.
Spend as much time in the office, especially in the morning catching up on everyone’s personal life and making sure you have the latest updates on rumors. Even if you have connected the customer to someone else in the company, be sure to follow through to make sure the request was handled. customerservice.
Guest post Monday brings us Jeb Blount, author of People Follow You: The Real Secret to What Matters Most in Leadership. Though each year thousands of sales professionals give up their sales roles and accept the promotion. So we follow that up with Tuesday—you show up but no one else does. Twitter Facebook.
Things like expense reports, followingup on paperwork, providing status updates, etc. I understand that, but let’s get real — checking sports websites to see how your team is doing instead of picking up the phone and calling a customer is a whole lot less productive.
I’m not asking for it to go to the same level as Aaron and Tom give — I’m just asking, “What would happen if you stepped up your game?” Professional SellingSkills Training: Stay Motivated, Finish Strong. customerservice. high profit selling. selling a price increase.
Here are a few things to keep in mind regarding using LinkedIn as a tool to reach senior level people: Senior level people will follow you long before they will let you know they’ve been following you. Don’t waste your time joining groups made up of your peers. Join groups where your customers are going to be.
Sales leadership is about being responsible and allowing the customer to have control of a conversation. When we allow customers to have control of a conversation, it allows us to learn far more about the customer than when we try to show up and throw up. High-Profit Selling: Your Leadership Plays a Role.
End result is the salesperson never winds up going after the big fish. ” It is because it’s also the best time for sales managers, CEOs, COOs, and others to get out visiting customers. Using senior level people early in the year as a tool to open up new opportunities will result in big payouts later in the year.
This includes in particular the weeks surrounding Thanksgiving, the days leading up to Christmas and the very slow time of year between Christmas and New Year’s. All of this means you could be the person they do wind up talking to. Related posts: Professional SellingSkills Training: Sales Motivation and the Holidays.
Their reading of John Doe’s sales skills isn’t going to be influenced by his amazing resume or his recent break-up; it’s a cut-and-dried look at John’s core sellingskills: where he excels, and where he’s falling behind. . Train to the skills gap. Following a skills assessment, you need to address training.
After 2 weeks, add up the time spent on various activities. If you want to close more sales, you have to set yourself up to close more sales. customerservice. high profit selling. selling a price increase. sellingskills. customerservice. high profit selling. leadership.
For many salespeople, if they had to wait for marketing to generate leads, they would wind up suffering a slow death. Salespeople all know the power of referrals from existing customers and how these can be some of their best leads. The next round of blitzing occurs in the summer. customerservice. high profit selling.
The Best Way to Improve Your Negotiation Skills. If you want to know the best way to improve your negotiation skills, then invest more time in improving your sellingskills. First thing I believe with regard to negotiating is that you sell first, negotiate second. Do You Have Effective Negotiation Skills?
To them, a customer doesn’t know anything anyway, so there’s no reason to waste any time soliciting their opinion. They are quick to give you a date as to when you can have your order, but just as quick to never follow through with you to ensure it happens. customerservice. high profit selling.
More importantly, they blow up several of the myths most people have come to believe regarding sales. Summing it up, the authors don’t believe relationship selling is all it’s cracked up to be, and they have the data to back it up. customerservice. high profit selling. discounting.
Don’t sit there and strategize about how you need to wait until the sun, moon and stars line up just right. Prospecting is not difficult and in the end it’s very rewarding, because it’s how you develop new customers. Sales Prospecting: Follow-Up or Follow-Down. customerservice.
It’s up to you to control your time and calendar. customerservice. high profit selling. selling a price increase. sellingskills. customerservice. high profit selling. selling a price increase. sellingskills. Mark Hunter is… Blogs We Follow.
Don’t pass up the opportunity to connect with them via the telephone after a sporting event involving their favorite team or to find out how one of their children did in a particular event. Bring food the next time you visit the customer. It’s always amazing how a few cookies or food of any type can open up a relationship.
Since there is a lot we can learn from fantasy football that will help us in sales, we’ll just have to say it’s acceptable to work our line-ups during the “sales day.” Have you taken our quick sales survey yet?! Related posts: Professional SellingSkills Training: Stay Motivated, Finish Strong.
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