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Product Knowledge: How to Train Sales on the Thing They're Selling

Hubspot Sales

If your team has a new product rolling out (like live chat), and a prospect asks about customer service, your rep can discuss current customer service avenues such as email and phone, but also mention that live chat will be coming out in the next 6 months. Solve for the customer. Evaluate film reviews.

Hiring 126
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Why You Need to Implement Lead Routing [+ How to Do It]

Hubspot Sales

A tool like HubSpot , for example, serves customer service teams, sales teams, and marketing teams, which all come with their own buyer personas, choosers, users, and influencers. Flexible tools like Trello might be used for anything from wedding planning to software bug triage.

Lead Rank 104
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Meet the Spiff Team: Chapter Eight

The Spiff Blog

After graduating, Samuel’s interest in building models and solving complex problems led him to start his career in software finance and sales operations. With a background as a software engineer and a career in customer success, she is excited for her future at Spiff as a Technical Customer Success Manager.

Meeting 75
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Why a Great Knowledge Management System Starts With “Why?”

Lessonly

Why isn’t there a great place to store all the information customer service and sales reps need to best help their customers and prospects? We’re squarely in the “how” and “what” phases of developing our knowledge management system software. Creators can see how long everyone spent on each section of content.

System 29
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How Lessonly & Zendesk Prepare Reps for an Omnichannel World

Lessonly

We’ve all heard it before: Truly world-class customer service organizations meet consumers where, how, and when they want to be met. The days funneling your customer through an automated phone tree and praying for a positive experience are long behind us. Smart organizations create better experiences. Training, of course!

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8 Creative Sales Prospecting Ideas You've Never Tried Before

Hubspot Sales

If you have the resources, Cate also recommends filming a short video. Maybe she is the director of HR at a mid-size software company. The headline should read something along the lines of, “You’re here because someone who’s invested in your success thought you’d benefit from [main value of salesperson’s product].”. Try direct mail.

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The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

An expert in both sales, sales management, and proactive customer service, Pancero focuses exclusively on B2B selling where products are relatively high-priced and complicated to sell. Their videos follow an interview format and are filmed in their own studio, featuring SBI's own marketing and sales consultants. 20) MHI Global.

Channels 112