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How To Elevate Customer Experience and Support

Smooth Sale

Our collaborative blog, ‘How to elevate customer experience and support,’ offers suggestions for you to consider and elevate your customer experience and support services as a business. By putting prospects and clients first, business becomes far more likely to do well and even surpass long-term goals.

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Overlooked Factors to Protect Your Company’s Reputation

Smooth Sale

Companies that invest in their social media accounts can give prospective customers their first interaction with the brand. Social media management requires regular attention, such as resolving customer issues and providing positive engagement. Continuing customer service long after purchase yields notable rewards.

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Product Knowledge: How to Train Sales on the Thing They're Selling

Hubspot Sales

Alex Girard, a product marketing manager for HubSpot, says, "Having a sales team that can confidently speak to the products or services that they're selling is essential. To ensure that your prospects receive a consistent message from your team, your product, marketing, and sales teams should all be utilizing the same playbook.

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8 Creative Sales Prospecting Ideas You've Never Tried Before

Hubspot Sales

There are only so many hours in a day to sell -- the more practiced salespeople are at completing everyday tasks, the more time they can allocate to high-value activities like meeting with prospects or learning new skills. If you rely on the same prospecting methods and never try anything new, you’ll miss out on valuable opportunities.

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Why You Need to Implement Lead Routing [+ How to Do It]

Hubspot Sales

The more mature a business gets, and the more complex the prospective customer’s needs are, the more challenging it is to maintain that speedy response and personalized touch. Unless you’re in a highly niche industry, chances are your business attracts more than one type of customer. Lead Routing by Value.

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How Do You Use Your Downtime?

Partners in Excellence

Many sales people I meet check their customer service records, has the customer called recently, have they had any issues? Just like sport teams look at the game films and analyze their performance, I run the “meeting film” in my mind, thinking how I might improve my performance.

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How Your Sales Organization Can Maximize Customer Value

Chorus.ai

Now, more than ever, with budgets being slashed and purchases scaled back, you need to provide your customers with the greatest amount of value possible with your product. It’s a bear market, and cash-strapped prospects will not part from their budgets easily. Replicate Your Team's Best Behaviors with Film Review.