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A Missed Customer Service Opportunity

Partners in Excellence

Today’s delay is different, and a tremendous missed customer service opportunity on the part of United Airlines. I went to the customer service desk. It’s not the customer service rep’s fault, I just want her to help me. “If I’d like to film the sequel! Something was flashing on my flight.

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Creating Differentiation with Simply Excellent Customer Service

Leading Results Rambings

DIGITIZING FILM. Hi, today we have started the careful process of digitizing your film. One of our trained technicians will scan every frame, then compile the footage, remove flicker, and correct the frame-rate so your film looks smooth and natural. Marketing and PR Customer Service Differentiation'

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Smarter Commerce Global Summit 6 Tips for Midmarket Companies

Score More Sales

This contest for us to decide between three films that best represented “Your Customer in Context” was innovative. Each of the short films were well done. The contest was done through MOFILM , a crowd sourcing site that brings together videographers and big brands. I was glad that my favorite, Cookies , was the winner.

Company 208
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Business plans, five-year spreadsheets, and other fairy tales | Jeffrey.

Jeffrey Gitomer

Each time you visit a customer, go through the same process. Talking to the people that use your product or service, talking to the CEO, picking up an order, telling them your 12-month plan, and filming the entire process. MAKE CERTAIN YOU DO THIS: Get testimonials from each one of the five customers you visit.

Film 172
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Overlooked Factors to Protect Your Company’s Reputation

Smooth Sale

Social media management requires regular attention, such as resolving customer issues and providing positive engagement. Ongoing Customer Service Customer service does not end with a sale; some companies fail to remember that. Continuing customer service long after purchase yields notable rewards.

Film 117
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Are We Numbed By Work?

Partners in Excellence

I watched a fascinating short film, “Work, I Think It Numbs You, Somehow.” About two minutes into the film, a factory worker is interviewed. A Missed Customer Service Opportunity The Future Of Work Is About More Than Work! Add onto that, all the we read about the Great Resignation.

Film 148
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Product Knowledge: How to Train Sales on the Thing They're Selling

Hubspot Sales

If your team has a new product rolling out (like live chat), and a prospect asks about customer service, your rep can discuss current customer service avenues such as email and phone, but also mention that live chat will be coming out in the next 6 months. Solve for the customer. Evaluate film reviews.

Hiring 144