Customer Service and Facebook - Sales Pro Central

What are customer service skills?

MTD Sales Training

MARCH 5, 2019

When you hear the term ‘customer service’, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind.

Customer Service

Customer Service Customer Hotels Cold Calling

The Continue Cry to Blame Customer Service

Increase Sales

SEPTEMBER 27, 2013

Yes by all accounts the cry to blame customer service is increasing. Outsourcing customer service to regions unknown where the native language is not shared by the customer and the customer service representative or where technology seems to rule appear to be the standard operating procedure for many businesses.

Outsourcing Services

Outsourcing Services Customer Service Customer Loyalty

From the Switchboard to Social Media: A Brief History of Customer Service

Sales and Marketing Management

SEPTEMBER 6, 2019

From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. What’s Next for Customer Service? You’ve Got Mail!

Social Media

Social Media Outsourcing Services Customer Service Media

Webinars

From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

Prospect, Personalize, Profit: The New Way Sales & Marketing Teams Are Aligning with AI

MORE WEBINARS

This Week's Facebook Contest Winners | Sales Training.

Jeffrey Gitomer

AUGUST 30, 2011

This Week’s Facebook Contest Winners. Online Training. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Gitomer | August 30, 2011 | Leave a Comment. Tweet Share I’m excited to announce the second three winners of my new social media contest! Congratulations to the winners! MARCH 22/23. London, ON. Denver, CO. Indianapolis, IN.

Facebook

Facebook Hiring Social Media Training

Two Tales of Customer Service

Increase Sales

DECEMBER 18, 2014

Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Within one hour, my husband and I experienced the best and the worse of customer service times.

Customer Service

Customer Service Customer Loyalty Energy

Top 8 Facebook Marketing Tips for Small Business

SocialSellinator

SEPTEMBER 23, 2021

With social media marketing networks, such as Facebook, and Snapchat, you can get that extra boost for your marketing department. How Facebook Marketing Helps Your Business. According to Facebook's official report, there are over 90 million small businesses there. But how exactly do you use it to your advantage? But don't fear.

Paid Content

Paid Content Small Business Small Business Facebook

The Complete Guide to Creating a Facebook Sales Funnel

Hubspot Sales

SEPTEMBER 16, 2020

Facebook is the largest social media platform out there with over 2.44 This makes Facebook ads the go-to source for reaching a wider audience than you can organically. This makes Facebook ads the go-to source for reaching a wider audience than you can organically. How to Build a Facebook Sales Funnel in 8 Steps.

Top of Funnel

Top of Funnel Facebook Funnel Buyer Persona

Bad Customer Service Should Not Be a Sales Objection

Increase Sales

JULY 21, 2017

Bad customer service should not be one of them. Yet when that sales objection is something beyond their control such as customer service, delivery by another vendor to invoicing, earning the sale becomes even more difficult. Real Time Bad Customer Service. Share on Facebook.

Customer Service

Customer Service Objections Customer Social Media

Priceless, The First Customer Service Experience

Increase Sales

MARCH 23, 2017

Once again I realized how truly priceless the first customer service experience really is. He only reaffirmed my first customer service experience with the Repair Department at Attwoods. And these expenditures have all been fostered by that priceless first customer service experience. Share on Facebook.

Customer Service

Customer Service Wireless Customer Real Estate

How Tech Can Improve Your B2B Customer Service

Pipeliner

FEBRUARY 11, 2022

Technology has revolutionized customer service. Businesses can use many technologies to engage with customers and fulfill their requests. New technologies are emerging that will transform the way companies deliver customer service in the years to come. Why You Need Tech for B2B Customer Service.

Customer Service

Customer Service B2B Customer Microsoft

What Is Facebook's Marketing Strategy

SocialSellinator

SEPTEMBER 14, 2021

Facebook is a social media platform where people share their ideas, thoughts, and opinions. But for business owners and companies, Facebook has become an essential tool to reach their marketing goals. We are going to share a detailed guide with you about the best Facebook's Marketing Strategies that you can use to grow your business.

Facebook

Facebook Strategy Cost Per Click Marketing

7 Sales Prospecting Ideas That Work | Sales Motivation and Sales.

The Sales Hunter

FEBRUARY 27, 2012

Twitter Facebook. Facebook. -->. If you’re selling in a B to B environment, that means Linkedin; if you’re in a B to C environment, that means Facebook. Don’t waste your time on any sites that don’t match well with where your customers are. customer service. Communication Skills.

Motivation

Motivation Prospecting Hiring Ideal Customer Profile

4 Ways to Leverage Facebook for Marketing

Pipeliner

OCTOBER 10, 2022

Still wondering if Facebook marketing is worth your time and money? Consider this: Facebook remains the most active social media platform , with almost 3 billion active users. More than a quarter of all the people on Earth are active Facebook users, ready to become potential audiences for advertising reach. in July 2022.

Facebook

Facebook Marketing Ideal Customer Profile Social Media

Top 5 Sales Motivation Tips | Sales Motivation and Sales Training

The Sales Hunter

DECEMBER 2, 2011

Twitter Facebook. Facebook. -->. Sales Motivation: Leverage Your Best Customers. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. Top 5 Sales Motivation Tips. Dec 02, 2011. Leave a Comment. cold calling.

Motivation

Motivation Training Hiring Ideal Customer Profile

How to treat every week like it’s National Customer Service Week

Nutshell

OCTOBER 9, 2019

“National Customer Service Week.” It sounds like a made-up holiday that megacorps use to keep their frontline customer service representatives happy. In reality, National Customer Service Week has been recognized by U.S. Ah, marketing and customer service. Keep customers.

Customer Service

Customer Service Customer Hiring How To

5 of the BEST Sales Tips Ever | Sales Motivation and Sales Training

The Sales Hunter

DECEMBER 6, 2011

Twitter Facebook. Facebook. -->. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. 5 of the BEST Sales Tips Ever. Dec 07, 2011. Sales Training Tip #375: RFPS are Rarely Final. cold calling. discounting. leadership.

Motivation

Motivation Training Hiring Ideal Customer Profile

Square Pegs and Round Holes

Sales and Marketing Management

JULY 13, 2014

Teaser: Most corporate social media accounts function more as a customer service tool than a sales tool, and there’s nothing wrong with that. An institution’s Facebook or Twitter can be a public face of the company, but not one that is used to drive sales of new products or services. Issue Date: 2014-07-14.

Social Media

Social Media Face-to-face Twitter Facebook

A Salesperson's Thanksgiving Thoughts | Sales Motivation and.

The Sales Hunter

NOVEMBER 22, 2011

Twitter Facebook. Facebook. -->. To all my customers — a very big thank you for believing in me. Thank you customers for being patient with me when I may not have responded as quickly as you would have liked. customer service. customer service. Blog , Customer Service , leadership.

Motivation

Motivation Ideal Customer Profile Hiring Negotiation

What Monkey Calls Are Being Heard in Your Small Business?

Increase Sales

OCTOBER 22, 2013

Did you ever think the customer service or sales communication in your small business sounds like all the other communication your customers hear on a daily basis. To enhance that small business customer service buying experience requires all communication to be authentic, real and yes still be consistent.

Small Business

Small Business Small Business Customer Service Facebook

18 Phone Sales Skills Tips You Can Use Right Now | Sales.

The Sales Hunter

DECEMBER 3, 2011

Twitter Facebook. Facebook. -->. Phone Sales Tips When Contacting Customers. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. 18 Phone Sales Skills Tips You Can Use Right Now. Dec 03, 2011. cold calling.

Negotiation

Negotiation Hiring Ideal Customer Profile Face-to-face

Why Selling During the Holidays is an Absolute Must | Sales.

The Sales Hunter

NOVEMBER 18, 2011

Twitter Facebook. Facebook. -->. If you’re in a competitive industry where price and service mean the difference between making a sale and not making a sale, then it’s absolutely essential you don’t allow the holidays to work against you. customer service. customer service.

Ideal Customer Profile

Ideal Customer Profile Hiring Negotiation Facebook

10 Sales Motivation Quotes to Get You Going! | Sales Motivation and.

The Sales Hunter

MARCH 2, 2012

Twitter Facebook. Facebook. -->. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. 10 Sales Motivation Quotes to Get You Going! Mar 02, 2012. 3 Comments. Thanksgiving and Sales Motivation. cold calling. discounting.

Motivation

Motivation Hiring Ideal Customer Profile Negotiation

Transform Your Customer Service with a Facebook Chatbot Today!

SocialSellinator

NOVEMBER 17, 2023

Discover how a Facebook chatbot can revolutionize your customer service! Get 24/7 support, efficient query resolution, and boost sales with our tips.

Customer Service

Customer Service Facebook Customer Sales

Want to have a great reputation? Earn it!

Jeffrey Gitomer

JANUARY 24, 2013

Select a random “customer of the day” from people who call in. Then post it with a photo on your business Facebook page. Train all people in your company to tell customers what you CAN do, not what you CAN’T do. Post it on your Facebook page and blog it. ” Start with YES!

Referrals

Referrals Face-to-face Facebook Vendor

How Facebook Ads Can Boost Your Sales

Smooth Sale

APRIL 5, 2019

Facebook has an average of 1.52 It is an incredible venue to tap an insane number of potential customers. As a business owner, you probably know how much boost Facebook advertisements can give your brand. Why Use Facebook Ads? Facebook advertising offers a wide variety of ad placement options.

Facebook

Facebook Cost Per Click Advertising Advertising

The Economic Collision of Customer Service and Social Media

Increase Sales

SEPTEMBER 8, 2015

The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department. Today, social media has expanded communication and has created a very loud and significant economic collision with customer service.

Social Media

Social Media Customer Service Media Ideal Customer Profile

You Are Not Just Another Number

No More Cold Calling

APRIL 1, 2014

Customer Service Still Matters. When we pay for a service, we have a right to expect efficiency and courtesy. Follow Joanne on Google+ or Twitter @ReferralSales , or connect on LinkedIn and Facebook. Share a customer service experience that was either so great or so terrible that you told other people about it.

Cold Calling

Cold Calling Small Business Small Business Enterprise

Social BOOM! Book Release Event Photos | Jeffrey Gitomer's Sales.

Jeffrey Gitomer

MARCH 31, 2011

Share them on my Facebook page today. Tweet Share Thank you to everyone who was able to attend the book release event for Social BOOM! Here are some photos from the event: Do you have photos from the event? Have you bought your copy of Social BOOM! Click here to buy it now. Share this Post. xmlns:dc="[link] xmlns:trackback="[link]. -->.

Hiring

Hiring Social Media Loyalty Cancellation

What is Sales Leadership? | Sales Motivation and Sales Training

The Sales Hunter

FEBRUARY 2, 2012

Twitter Facebook. Facebook. -->. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. What is Sales Leadership? Feb 02, 2012. 2 Comments. The phrase I use is “sales is leadership and leadership is sales.”

Sales Leadership

Sales Leadership Motivation Training Hiring

Believe It or Not Everyone Is In Sales

Increase Sales

NOVEMBER 9, 2012

Years ago when facilitating some customer service training and development for a telecommunications firm, one of the participants (a customer service technician) flatly said he was not in sales. Share on Facebook. “Yes” At that point he realized he was indeed a salesperson.

Telecommunications

Telecommunications Customer Service Up-Sell Webinar Metrics

23 Ways to Strengthen Your Relationship with Your Client | Sales.

The Sales Hunter

FEBRUARY 7, 2012

Twitter Facebook. Facebook. -->. Connect with the client via Linkedin, Facebook, Google+ or any other social media site. customer service. Blog , Consultative Selling , Customer Service , leadership. Communication Skills. Networking. Retail Sales Trends. Contact Mark. E-mail RSS. Feb 07, 2012.

Ideal Customer Profile

Ideal Customer Profile Negotiation Hiring Facebook

I Am the Customer from Hell

Increase Sales

APRIL 20, 2013

Okay, I freely admit that I am the customer from hell. Maybe it is because I deal with improving customer service, customer experiences. And here is how part of the customer service conversation went and what prompted me once again to be the customer from hell: Person at Inn answers: How may I help you?

Customer

Customer Customer Service Retention Facebook

9 Sales Motivation Ideas You Can Use NOW | Sales Motivation and.

The Sales Hunter

DECEMBER 16, 2011

Twitter Facebook. Facebook. -->. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. 9 Sales Motivation Ideas You Can Use NOW. Dec 16, 2011. Leave a Comment. Personal Sales Development Goals and Sales Motivation.

Motivation

Motivation Hiring Ideal Customer Profile Journal

5 Sales Negotiation Strategies that Work | Sales Motivation and.

The Sales Hunter

NOVEMBER 22, 2011

Twitter Facebook. Facebook. -->. Customers continue to get smarter, and in today’s economy, they are using more tactics than ever to get what they want. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS.

Negotiation

Negotiation Motivation Strategy Ideal Customer Profile

6 Great Sales Questions to Ask Prospects | Sales Motivation and.

The Sales Hunter

NOVEMBER 29, 2011

Twitter Facebook. Facebook. -->. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. 6 Great Sales Questions to Ask Prospects. Nov 29, 2011. What are some great sales questions to ask prospects? cold calling.

Motivation

Motivation Prospecting Hiring Ideal Customer Profile

The Secret to LinkedIn that You May Be Missing | Sales Motivation.

The Sales Hunter

NOVEMBER 19, 2011

Twitter Facebook. Facebook. -->. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. The Secret to LinkedIn that You May Be Missing. Nov 19, 2011. Leave a Comment. Want to know a secret about LinkedIn? cold calling.

LinkedIn Motivation Ideal Customer Profile Hiring

To Get Past More Gatekeepers, Just Get In The Gate

MTD Sales Training

JULY 12, 2012

In fact, for some departments and with some personnel, the set up is the reverse; they WANT to speak to ANYONE and EVERYONE who calls, like sales and customer service people. So, am I saying that you should call and pretend to be a potential customer to get into the company? Of course not. A Different Gate.

Gatekeeper

Gatekeeper Decision Maker Account Course

4 Ways to Improve Sales in 2012 | Sales Motivation and Sales Training

The Sales Hunter

DECEMBER 29, 2011

Twitter Facebook. Facebook. -->. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. 4 Ways to Improve Sales in 2012. Dec 29, 2011. Leave a Comment. How will you improve sales in 2012? cold calling. discounting.

Motivation

Motivation Training Hiring Ideal Customer Profile

Can leaders influence without authority??Hardly. | Jeffrey Gitomer's.

Jeffrey Gitomer

JULY 21, 2011

Leave a message on my Facebook page , or send me a tweet ( @gitomer ) today. And anyone who tells you differently is trying to exert their influence, without an ounce of authority. Here are the elements, totally based on authority, that give real leaders the ability to influence: What are your thoughts on this topic? Share this Post.

Influencer

Influencer Hiring Social Media Loyalty

5 Sales Training Tips for Sales Managers AND Salespeople | Sales.

The Sales Hunter

JANUARY 27, 2012

Twitter Facebook. Facebook. -->. Bad Salespeople Make Cheap Customers: Sales Training Tip #408. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. 5 Sales Training Tips for Sales Managers AND Salespeople.

Sales Management

Sales Management Training Hiring Ideal Customer Profile

Sales Negotiation: How Are Your Skills? | Sales Motivation and.

The Sales Hunter

DECEMBER 9, 2011

Twitter Facebook. Facebook. -->. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. Sales Negotiation: How Are Your Skills? Dec 09, 2011. Negotiation: Are You Prepared to Live with What You Put Into Writing?

Negotiation

Negotiation Motivation Hiring Ideal Customer Profile

7 Things Salespeople Should NOT do in 2012 | Sales Motivation.

The Sales Hunter

DECEMBER 27, 2011

Twitter Facebook. Facebook. -->. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. 7 Things Salespeople Should NOT do in 2012. Dec 27, 2011. Leave a Comment. Sales Training Tip #375: RFPS are Rarely Final.

Motivation

Motivation Ideal Customer Profile Hiring Negotiation

How "Social Media" Can Be Part of Your Prospecting Strategy.

The Sales Hunter

FEBRUARY 8, 2012

Twitter Facebook. Facebook. -->. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. How “Social Media” Can Be Part of Your Prospecting Strategy. Feb 09, 2012. Leave a Comment. cold calling. discounting.

Social Media

Social Media Media Strategy Prospecting

6 Tips to Jump Start 2012 Sales Now | Sales Motivation and Sales.

The Sales Hunter

DECEMBER 27, 2011

Twitter Facebook. Facebook. -->. customer service. Communication Skills. Networking. Retail Sales Trends. Negotiating Doesn’t Have to Mean Sacrificing Profit. Contact Mark. E-mail RSS. 6 Tips to Jump Start 2012 Sales Now. Dec 28, 2011. Leave a Comment. I know 6 tips you shouldn’t ignore: 1. cold calling.

Motivation

Motivation Hiring Ideal Customer Profile Negotiation

What are customer service skills?

The Continue Cry to Blame Customer Service

Webinars

Trending Sources

From the Switchboard to Social Media: A Brief History of Customer Service

Webinars

This Week's Facebook Contest Winners | Sales Training.

Two Tales of Customer Service

Top 8 Facebook Marketing Tips for Small Business

The Complete Guide to Creating a Facebook Sales Funnel

Bad Customer Service Should Not Be a Sales Objection

Priceless, The First Customer Service Experience

How Tech Can Improve Your B2B Customer Service

What Is Facebook's Marketing Strategy

7 Sales Prospecting Ideas That Work | Sales Motivation and Sales.

4 Ways to Leverage Facebook for Marketing

Top 5 Sales Motivation Tips | Sales Motivation and Sales Training

How to treat every week like it’s National Customer Service Week

5 of the BEST Sales Tips Ever | Sales Motivation and Sales Training

Square Pegs and Round Holes

A Salesperson's Thanksgiving Thoughts | Sales Motivation and.

What Monkey Calls Are Being Heard in Your Small Business?

18 Phone Sales Skills Tips You Can Use Right Now | Sales.

Why Selling During the Holidays is an Absolute Must | Sales.

10 Sales Motivation Quotes to Get You Going! | Sales Motivation and.

Transform Your Customer Service with a Facebook Chatbot Today!

Want to have a great reputation? Earn it!

How Facebook Ads Can Boost Your Sales

The Economic Collision of Customer Service and Social Media

You Are Not Just Another Number

Social BOOM! Book Release Event Photos | Jeffrey Gitomer's Sales.

What is Sales Leadership? | Sales Motivation and Sales Training

Believe It or Not Everyone Is In Sales

23 Ways to Strengthen Your Relationship with Your Client | Sales.

I Am the Customer from Hell

9 Sales Motivation Ideas You Can Use NOW | Sales Motivation and.

5 Sales Negotiation Strategies that Work | Sales Motivation and.

6 Great Sales Questions to Ask Prospects | Sales Motivation and.

The Secret to LinkedIn that You May Be Missing | Sales Motivation.

To Get Past More Gatekeepers, Just Get In The Gate

4 Ways to Improve Sales in 2012 | Sales Motivation and Sales Training

Can leaders influence without authority??Hardly. | Jeffrey Gitomer's.

5 Sales Training Tips for Sales Managers AND Salespeople | Sales.

Sales Negotiation: How Are Your Skills? | Sales Motivation and.

7 Things Salespeople Should NOT do in 2012 | Sales Motivation.

How "Social Media" Can Be Part of Your Prospecting Strategy.

6 Tips to Jump Start 2012 Sales Now | Sales Motivation and Sales.

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