Remove Customer Service Remove Examples Remove Prospecting
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What are customer service skills?

MTD Sales Training

When you hear the term ‘customer service’, what connotations spring up? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind.

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“You Should Have Seen It Coming”

SBI Growth

The clearest view of the future is the market view of a company’s prospects. Not the view of its customers. The prospects represent the future. Customers represent the past. A change derived from a change in prospect behavior is invisible. A company’s information about prospects is limited. Take action.

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Persona Ecosystem – High Impact Exercise to Dial-in your 2013 Marketing Plan

SBI Growth

In marketing, a Persona Ecosystem is the environment of interactions that a prospect lives within. The collective environment of thought leaders, influencers, communication channels and possible touch-points that surround a prospect makes up their ecosystem. Below is a simplified example to portray the concept.

Exercises 310
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Why Good Storytelling Beats Good Selling

SBI Growth

Here’s a great example: Rick, a sales rep with a wholesale coffee company, calls on a new prospect. The prospective company operates 25 boutique coffee shops. During the call, Rick touts that his firm prides itself on exceptional customer service. For example, everyone knows that “slow and steady wins the race.”.

Infusion 335
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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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3 Things You Can Do Now To Close The Year Strong – Sales eXecution 267

The Pipeline

One example is customer service, I see to many sales people dealing with “admin” type of requests from clients instead of sending it to where the task really belongs, customer support, who is usually much better prepared and equipped to deal with these things. One example I use is an app I use called Charlie.

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4 Negotiation Strategies to Help Your Sales Process

Sales and Marketing Management

If you have a solution that fits their needs, you can offer it to them in the exact context and phrasing of your prospect, ultimately leading to bigger and better sales. A focus on closing sales can also cause salespeople to spend too much time chasing down leads that will never close, instead of moving on to new prospects.