MTD Sales Training

FEBRUARY 27, 2012

I had to share it with you and I have a couple of questions for you after you read this short story and example of customer service at its finest! Excellent Service = More Sales. I thank John for relaying that experience and I can tell you that poor service can ruin a great meal. I was impressed. Regards, John Landrine.

Customer 297

Customer Customer Service Examples Positioning 297

The Sales Hunter

AUGUST 27, 2013

When we ask customers long drawn out questions, we wind up losing their attention and, in turn, we many times wind up answering the question ourselves. Now that is a recipe for disaster and yet it is exactly what happens. Let me give you a one word response as to what I think of it: STUPID! ” Sales Motivation Blog.

Sales Process 250

Sales Process Cold Calling Consultative Selling Selling Skills 250

The Sales Hunter

JANUARY 16, 2014

Second thing I’ve learned sitting in Starbucks is what customers see as the reason they come to Starbucks. I watch several customers who are deeply engaged in their meeting and their $6.00 Blog Consultative Selling Customer Service Professional Selling Skills customer high profit selling high-profit value'

Consultative Selling 241

Consultative Selling Banking Selling Skills Customer Service 241

The Sales Hunter

AUGUST 12, 2013

Having a POE that offers you more conversation with the customer is exactly what you want. You will learn more about the customer and they will learn more about what you do. Blog Consultative Selling Customer Service Professional Selling Skills Prospecting prospect prospecting sales process'

Sales Process 229

Sales Process Consultative Selling Selling Skills Customer Service 229

Mr. Inside Sales

OCTOBER 11, 2021

“When I got into this industry I did my own research, just like you’re doing now, and I looked for the company that not only offered the best (product or service) but also delivered the best customer service and follow-up. And these are the things you look for as well, right?”. ON DEMAND SALES TRAINING THAT GETS RESULTS!

Objections 285

Objections Face-to-face Gatekeeper Licensing 285

The Sales Hunter

AUGUST 9, 2013

Recently the news has been full of politicians such as Anthony Weiner and athletes such as Alex Rodriguez who have demonstrated the exact opposite of integrity. Blog Consultative Selling Customer Service leadership Professional Selling Skills Sales Motivation integrity sales leadership sales motivation'

Sales Leadership 219

Sales Leadership Consultative Selling Motivation Selling Skills 219

SBI Growth

FEBRUARY 7, 2013

What did you do that customers liked? What did competitors do that customers didn’t like? Was it a product/service offering that made the difference? Or was it a sales / customer service factor? As a result, are there new learnings to add to your Ideal Customer Profile and Buyer Persona ?

Ideal Customer Profile 303

Ideal Customer Profile Buyer Persona How To Competition 303

Sales and Marketing Management

JANUARY 14, 2019

Helping is about building trust with potential clients or customers. If you have a solution that fits their needs, you can offer it to them in the exact context and phrasing of your prospect, ultimately leading to bigger and better sales. This gives you a chance to learn about their problems, goals and priorities.

Negotiation 292

Negotiation Sales Process Strategy Discount 292

Sales and Marketing Management

FEBRUARY 25, 2019

With competition so immense, and the chances of failure so high (at a rate of 95 percent, to be exact), attention should be paid to delivering value to your target audience. It’s a short narrative explaining how exactly your products or services will help a customer’s life in a distinct way. Jobs” is the most obvious.

Lead Rank 214

Lead Rank Lead Scoring Consumer Exact 214

Zoominfo

OCTOBER 27, 2020

When you address a customer by their name, you make them feel good, and thus more likely to buy your product or service. Think about it: have you ever gone to a company’s website, or called their customer service line with the hopes of speaking with a real person. Yet were met with a host of automated messages?

B2B 246

B2B Marketing Segment Scale 246

SBI Growth

MAY 31, 2013

During the call, Rick touts that his firm prides itself on exceptional customer service. Last year our customer, Solid Grounds, ( Hero ) places an special order based on holiday internet sales. Here’s a great example: Rick, a sales rep with a wholesale coffee company, calls on a new prospect. Why should I believe you on this?”

Infusion 335

Infusion Decision Maker ACT Follow-up 335

SBI Growth

DECEMBER 5, 2013

Having an enterprise-wide Customer Master File (CMF) is the ideal first step. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment. All your data is rolled-up to a common definition of the customer.

Top of Funnel 296

Top of Funnel Territories Scale Segment 296

The Sales Hunter

MAY 24, 2019

Ask any customer service department what their biggest struggle is and this is what they will tell you. This happens when the customer’s expectations do not line up with what is actually being delivered. Frequently, all of this plays out when the salesperson fails to identify the customer’s exact expectations.

Sales Process 167

Sales Process Intent Referrals Customer Service 167

Zoominfo

MARCH 3, 2021

This is where automation comes in — CRM automation, to be exact. Some of the most common involve marketing, sales, and customer service. Customer service automation: Includes things like AI chatbots and case routing. What Is CRM Automation? CRM systems have the ability to support a wide range of automations.

CRM 179

CRM Lead Rank Lead Scoring Lead Qualification 179

Vengreso

DECEMBER 8, 2022

Because when you have a highly motivated (and effective) sales team, then the customer experience is often better streamlined and supportive – helping to turn first-time customers into lifetime customers. This episode of the Modern Selling Podcast is brought to you by Korn Ferry. Learn more at kornferry.com/saleseffectiveness.

Customer Service 77

Customer Service Motivation Top of Funnel Customer 77

Score More Sales

DECEMBER 2, 2013

We’re helping them solve customer service issues faster with higher satisfaction rates. . or, The purpose of my call is to quickly show you how we make your customers happier, and it will take exactly 7 minutes to do so.

Inside Sales 230

Inside Sales Lead Rank Lead Scoring Call-back 230

Understanding the Sales Force

JULY 10, 2023

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156

Customer Wireless Customer Service Call-back 156

Zoominfo

JANUARY 12, 2021

Improved Customer Service. Many B2B companies with a social media strategy have some sort of “listening” tool integration which alerts them to customer service requests, product issues, and general customer feedback. And, just like that, voila, more brand exposure, awareness, and trust. Increased Web Traffic.

Social Media 200

Social Media Media Strategy Benefit 200

No More Cold Calling

NOVEMBER 14, 2019

The experts from Gartner also found that when sales and customer success representatives focus on exceeding customer expectations they end up creating confusion and unnecessary expenses for both parties along with wasted effort and time. Seems counter-intuitive, doesn’t it?

Loyalty 249

Loyalty Customer Cold Calling Fashion 249

Sales and Marketing Management

JANUARY 23, 2018

Regardless of how much a company might try to step away from email in favor of project-based communication or real-time customer service platforms, email continues to be the most reliable option given its widespread use. Show that you know exactly what you’re talking about. Know who your audience is, and speak directly to that person.

Decision Maker 180

Decision Maker How To Cold Calling Transportation 180

The Sales Hunter

DECEMBER 26, 2012

They know how to handle the predictable and they know how to handle the unpredictable. It might be unpredictable, but in reality it’s not. The only thing that is unpredictable about the unpredictable is exactly what it is. Top performers know the unpredictable will happen and that’s why they can handle it.

Call-back 242

Call-back Motivation Exact Objections 242

Zoominfo

FEBRUARY 13, 2019

The point of list segmentation is to offer your customers and prospects a more personalized marketing experience. Personalization through list segmentation gives your customers exactly what they want. And, although customer satisfaction is important, email list segmentation gives the marketer what they want too—results!

Segment 219

Segment Email Marketing Marketing Buyer Persona 219

The Sales Hunter

DECEMBER 3, 2011

Phone Sales Tips When Contacting Customers. customer service. Don’t make an important telephone call from a telephone that is not stable, whether that be a cell phone with spotty coverage or a weak handset. Quality counts and it represents you. Phone Tips: Voice Mail That Does NOT Work. cold calling. discounting. leadership.

Negotiation 276

Negotiation Hiring Ideal Customer Profile Face-to-face 276

The Sales Heretic

MAY 6, 2015

If you’re in sales or customer service, you’ve been taught that “the customer is always right.” Sometimes we have to say “no” to a prospect or customer. But that’s not true. But when exactly? Listen to my appearance on Breakthrough Radio with Michele Price.

Customer 120

Customer Segment How To Exact 120

Zoominfo

MAY 13, 2019

This is an important step to remember because even if a company’s main platform or service doesn’t offer something, they may have an integration or add-on that does what you’re looking for. Consider customer service. And, some data providers don’t offer anything when it comes to bad data. Request and compare data samples.

Data 199

Data Vendor B2B Policies 199

Sales and Marketing Management

MARCH 19, 2018

Creating a service-level agreement can help solidify the roles of both parties so each knows its exact responsibilities. Restructuring this plan might incentivize salespeople to devote more time to prospecting leads instead of earmarking their time for customer service work for existing clients.

Sales Qualified Lead 221

Sales Qualified Lead Leads Marketing Qualified Lead Lead Generation 221

Sales and Marketing Management

DECEMBER 7, 2020

Although for some, great products and services are enough to build a brand, reviews will also help spread the word faster. Even in cases where products aren’t exactly of superior quality, reviews from experts explaining how they offer the best deal or that they’ve got great customer service can spark the interest of others.

Scale 177

Scale Strategy Top of Funnel Marketing 177

Sales and Marketing Management

SEPTEMBER 3, 2017

Knowing which conversions are serious about becoming new customers and which are not is extremely important. This is because, nearly half the time, conversions turn out to be customer service inquiries, job applications and even spam.

Google Analytics 201

Google Analytics Channels Leads Marketing Qualified Lead 201

Zoominfo

SEPTEMBER 24, 2019

If they don’t receive timely answers to their questions, or speak with a rude or unprepared sales rep, they won’t view your company as one that values its customers. You overpromised: The product was what they expected, but they didn’t receive the exact results you promised during your pitch. Customer service follow up.

Cancellation 171

Cancellation Remedy Lead Rank Lead Scoring 171

Hubspot Sales

MAY 23, 2019

And 90% of consumers rate an "immediate" response as important or very important when they have a customer service question. Speed is everything for today's buyers and customers. Web chat tools can be used at almost every stage of the customer lifecycle. The chat widget can be customized to match your website design.

Tools 138

Tools Lead Qualification Hubspot Social Media 138

Zoominfo

JULY 2, 2020

As you do your research, identify which vendors are known for providing the best customer service. But if you feel like you’ve fallen into the category of companies who have marketing automation platforms, but are not using them to their fullest potential, we’ve got you covered. What is Marketing Automation, And Why is it Important?

Marketing 246

Marketing Webinar Metrics Reachforce Top of Funnel 246

Zoominfo

JULY 16, 2019

Hubspot offers a number of solutions for marketing, sales, and customer service professionals. We also like Dropbox’s inclusion of an FAQ section, where customers can click on one of four common questions to generate an answer in a dropdown box. Asana’s website provides an example of the right way to use animations.

B2B 232

B2B Scale SalesForce Hubspot 232

Zoominfo

JULY 10, 2019

uncovering/fixing bugs or defective features), but can guide future product development to deliver solutions that exceed your customers’ needs and expectations. Customer service. For the most part, many of your prospects and customers will be connected with your brand on social media for one specific reason – customer service.

Social Media 180

Social Media Media Ideal Customer Profile Lead Generation 180

Zoominfo

JULY 22, 2018

51% of companies today use at least eight channels to interact with customers ( source ). 9% of marketers can currently engage customers across channels on a consistent basis ( source ). 61% of customers have not been able to easily switch from one channel to another when interacting with customer service ( source ).

Marketing 189

Marketing Retail Channels Social Media 189

No More Cold Calling

OCTOBER 4, 2018

Who does the CEO know, the mail clerk, the customer service representative? You go out of your way to connect him with others, not only because you want to help him, but because you think someone else will benefit from his services. Each salesperson determines the number of people she will ask for referrals each week.

Lead Generation 266

Lead Generation Sales Qualified Lead Lead Rank Lead Scoring 266

Zoominfo

JANUARY 11, 2021

Yet the people who actually might be interested in buying your product or service also play a big role in your target market. Creating customer profiles for these prospects is crucial for your marketing campaigns—and in the end, your sales. What is a Customer Profile? Identify your best customers.

Ideal Customer Profile 162

Ideal Customer Profile B2B Buyer Persona Top of Funnel 162