Lessonly

AUGUST 9, 2021

This is what most people think of when they think of customer service. I’m here to tell you that this is what it feels like some days, but in my almost 10 years of customer service experience, it’s way more than that. The customer is always right, view page 135 of your customer service training manual.” ) Sound familiar?

Customer Service 49

Customer Service Customer Remedy Exact 49

Miller Heiman Group

JUNE 4, 2019

Their stated purpose is “to live and deliver WOW,” and they prioritize delivering superior service on every call to its contact center. Imagine what your customer relationships and company reputation could be if your customer service team made the same authentic connection with customers as Zappos does.

Customer Service 96

Customer Service Customer Loyalty Social Media 96

Janek Performance Group

DECEMBER 29, 2021

From these conversations, our ongoing research, and studying the marketplace, we’ve seen the emergence of training trends that we implemented in 2021 and expect will grow in 2022. Here are the top sales training trends to watch in the coming year: Delivery Methods. In addition, training materials needed to adjust.

Trends 118

Trends Training Retention Face-to-face 118

Jeffrey Gitomer

OCTOBER 19, 2011

Online Training. Ways To Win Prospects And Contacts At A Networking Event. ways to win prospects and contacts at a networking event: 1. Follow up less than twenty-four hours after the event to confirm the commitment. The paradox is that at a networking event everyone wants to sell. See Jeffrey Live! Hire Jeffrey.

Networking 314

Networking Hiring Prospecting Social Media 314

PandaDoc

APRIL 3, 2023

Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. In fact, if that’s your current sales training program, all of that hard work and education could be forgotten by your team in just a few months. Start a free trial 3.

Training 98

Training Hiring Construction Case Study 98

Carew International

SEPTEMBER 4, 2018

4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.

Customer Service 41

Customer Service Wireless Customer Policies 41

Jeffrey Gitomer

MARCH 31, 2011

Online Training. Book Release Event Photos. Tweet Share Thank you to everyone who was able to attend the book release event for Social BOOM! Here are some photos from the event: Do you have photos from the event? Hire Jeffrey to speak at your next corporate event. See Jeffrey Live! Hire Jeffrey. Social BOOM!

Hiring 221

Hiring Social Media Loyalty Cancellation 221

Lessonly

MAY 12, 2020

Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software. Think back to your most recent workplace training.

Customer Service 26

Customer Service Software Software Training 26

Carew International

SEPTEMBER 4, 2018

4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.

Customer Service 40

Customer Service Wireless Customer Face-to-face 40

Jeffrey Gitomer

AUGUST 15, 2011

Online Training. Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Hire Jeffrey.

Remedy 334

Remedy Hiring Training Social Media 334

Jeffrey Gitomer

SEPTEMBER 29, 2011

Online Training. Filed Under: Attitude , Overcoming Objections , Sales , Sales Management Tagged With: corporate sales training , customer loyalty training , customer service training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , selling with social media.

Quota 234

Quota Training Hiring Social Media 234

Lessonly

APRIL 24, 2020

Great customer service has everything to do with meeting your customers’ needs while making them feel important. Different industries require personalization to meet customers’ individual needs. . This is where the importance of a customer service policy comes in. Take your time. Anticipate Needs.

Customer Service 26

Customer Service Training Customer Policies 26

Sales Hacker Training

AUGUST 10, 2021

In this episode of the Sales Hacker podcast, we have Keith Daw , VP of GSD and Trainer at McDonell Consulting Group , where he ‘Gets Stuff Done’ and teaches the Sandler Training methodology. Know why you’re training your team before you start. Create a personal, customized learning path. powered by Sounder. Sam’s Corner [28:12].

Training 119

Training Scale Webinar Metrics Face-to-face 119

Lessonly

FEBRUARY 4, 2019

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. What: Zendesk’s event series, Showcase, is a free event that will take place at ten different cities across the globe.

Customer Service 35

Customer Service Conference Customer Education 35

Sell Integrity

MARCH 20, 2020

Last year, a healthcare client requested that we translate our flagship Integrity Selling program – traditionally an in person event – to a virtual program spaced out over multiple days. Benefits of Virtual Training. For clients, flexibility of delivery is a benefit of virtual training delivery. This client needed flexibility.

Benefit 94

Benefit Training Webinar Metrics Travel 94

Lessonly

SEPTEMBER 22, 2021

I don’t know about you, but I think customer service roles get a bad rap. The stereotypical customer service agent is just listening to customer complaints, resolving help tickets without a whole lot of passion, and troubleshooting basic problems. What is customer service really about?

Customer Service 26

Customer Service Retention Webinar Metrics Customer 26

Lessonly

NOVEMBER 13, 2018

Customer service continues to be a differentiator for companies—no matter the industry. That’s why we’ve partnered with Zendesk to help teams like Ibotta , Thrive Market , and Headspace create better customer experiences and revolutionize their customer success. . It’s called Lessonly Practice.

Customer Service 20

Customer Service Training Customer Scale 20

Lessonly

OCTOBER 1, 2018

Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. So, how do high-performing customer service teams listen to their people, identify successes and challenges, and accurately assess their team’s training needs?

Customer Service 20

Customer Service Training Customer How To 20

Lessonly

JUNE 11, 2020

For customer service teams, time can feel constrained. They have customers to get back to and problem-solve with. If that time is spent in meetings, customers might feel like they aren’t being prioritized—which will impact the business’ goodwill. This software allows members to tag each other in tasks and set deadlines.

Customer Service 40

Customer Service Customer Skype Face-to-face 40

Jeffrey Gitomer

AUGUST 10, 2011

Online Training. Hire Jeffrey to speak at your next corporate event. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? It’s not about RESPONSE. It’s about PREVENTION. Gitomer | August 10, 2011 | 1 Comment. Tweet Share You go through your ENTIRE one-hour, amazing sales presentation. You nailed it. Jeffrey Gitomer. Raleigh, NC.

Hiring 297

Hiring Training Social Media Loyalty 297

Score More Sales

MAY 10, 2010

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? From the first event, picking up a packet with information about what was to happen over the weekend, it was done in style. How do YOU treat your customers so that they talk about your business?

Customer Service 120

Customer Service Lead Rank Lead Scoring Top of Funnel 120

Lessonly

SEPTEMBER 23, 2019

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset.

Customer Service 26

Customer Service Customer Loyalty Face-to-face 26

Jeffrey Gitomer

AUGUST 3, 2011

Online Training. Filed Under: Attitude , Customer Loyalty , Generating Referrals , Sales Tagged With: attitude training , building trust , establishing trust , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , sales leadership , sales skills. . -->. Hire Jeffrey to speak at your next corporate event.

Hiring 268

Hiring Training Social Media Loyalty 268

Cience

NOVEMBER 20, 2019

According to AdStage , 68% of B2B marketers use in-person events for lead generation initiatives. Not only do we participate in events, but we also help our clients leverage event sales meetings to full potential. Not only do we participate in events, but we also help our clients leverage event sales meetings to full potential.

Lead Generation 40

Lead Generation Ideal Customer Profile Lead Rank Lead Scoring 40

Jeffrey Gitomer

AUGUST 9, 2011

Online Training. Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , business social media , corporate sales training , Jeffrey gitomer , jefrrey gitomer , sales , sales attitude , sales blog , sales skills , success principles. Hire Jeffrey to speak at your next corporate event.

Training 170

Training Hiring Social Media Loyalty 170

Highspot

JANUARY 19, 2022

Sales training programs are often like that — but they don’t have to be. The trick is knowing what training program and techniques to use. In this guide, we’ll dive deep into sales training and give you the information you need to choose an impactful course for your team, including: What is sales training?

Training 92

Training Lead Rank Hiring Course 92

Jeffrey Gitomer

AUGUST 30, 2011

Online Training. Filed Under: Social Media , Success Tagged With: attitude training , gitomer , Jeffrey gitomer , jefrrey gitomer , professional sales training , sales attitude , sales presentations , social boom , success principles. Hire Jeffrey to speak at your next corporate event. See Jeffrey Live! Hire Jeffrey.

Facebook 210

Facebook Hiring Social Media Training 210

Jeffrey Gitomer

AUGUST 17, 2011

Online Training. Hire Jeffrey to speak at your next corporate event. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? How Are You Using The Power of First Impression? Gitomer | August 18, 2011 | 1 Comment. Tweet Share You have THE meeting. The CEO has agreed to give you 30 minutes. Marsia Powers says: August 20, 2011 at 12:43 am.

Hiring 294

Hiring Training Social Media Loyalty 294

Jeffrey Gitomer

SEPTEMBER 9, 2011

Online Training. The Truth and Profit Behind Your Service. Every company (yours included) needs to change the way they look at training their people. Most companies have training programs all about how to do a job and circumstances regarding the business (your business). See Jeffrey Live! Hire Jeffrey. Who is Jeffrey?

Hotels 175

Hotels Training Hiring Social Media 175

Sales Hacker

NOVEMBER 1, 2024

On the other hand, an AI customer service platform targeting enterprise clients performs best in offline events or VIP dinners where relationships drive trust. Meanwhile, a collaboration tool with a high NPS can scale rapidly through Product-Led Growth (PLG) and word-of-mouth.

Channels 81

Channels Scale Strategy Distribution 81

Jeffrey Gitomer

SEPTEMBER 7, 2011

Online Training. The answers derived from those questions will let the customer and the probable purchaser prove to him or herself the degree of their need, the experiences they’ve had up until now, why you are the best choice, and how they can buy now. It blows me away how few salespeople believe in their own product or service.

Hiring 245

Hiring Training Social Media Follow-up 245

Marc Wayshak

OCTOBER 7, 2020

In fact, acknowledging that you’ve still got a lot of sales training basics to learn is the first step to starting to crush your sales. 1) You can try to figure out sales training basics out on your own— banging your head against the wall as you keep doing the same things over and over again. If that’s the case, it’s not a bad thing.

Training 62

Training Call-back Up-Sell Conversion 62

ExecVision

APRIL 23, 2018

I’ve been to a lot of events in my career: sometimes as a sponsor, sometimes as a vendor, and other times as an attendee. When buyers are empowered online, they’re much less interested in checking out new products and services while attending events. Most events provide two or more chairs per booth. Sad, but true.

ROI 40

ROI Ideal Customer Profile Maximizer Closing 40

Jeffrey Gitomer

SEPTEMBER 20, 2011

Online Training. If you are the one driving the train and making big things happen, you will become a hero to those who respect your ethics and accomplishments. Hire Jeffrey to speak at your next corporate event. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? The Skills You Need To Be a True Leader. Share this Post. London, ON.

Hiring 294

Hiring Training Social Media Loyalty 294

Jeffrey Gitomer

OCTOBER 4, 2011

Online Training. As a seller’s market finally emerges, it’s time to hold price and let quality and service shine, let delivery and availability shine, and let value and relationship shine. Be prepared to tell the customer what you can do, not what you can’t do. Train everyone to be able to answer every question from a customer.

Training 166

Training Hiring Social Media Loyalty 166

Increase Sales

MAY 5, 2015

Having a background in small business sales, when I ever received sales training it was an unexpected treat. Now engaged with both individual salespeople as well as teams of salespeople, I have experienced the reality of I don’t want training attitude. Zig Ziglar said “attitudes are habits of thought.”

Training 70

Training Small Business Small Business Ideal Customer Profile 70

Vengreso

AUGUST 1, 2023

Embarking on the journey of SaaS Sales Training can feel like navigating a labyrinth. The truth is, without proper SaaS sales training, scaling your software company becomes an uphill battle. Vengreso's transformation from sales training firm to influential SaaS enterprise is a testament to business evolution. The result?

Training 40

Training Lead Rank Hiring Pivotal 40