Increase Sales

OCTOBER 2, 2014

Years ago during some customer service, team building training for a telecommunications firm one of the participants said flat out in a very challenging and derisive voice “I am not a leader. P.S. Leadership development should be part of any training from sales to customer service to even strategic planning.

Epiphany 130

Epiphany Telecommunications Customer Service Facebook 130

Keith Rosen

JULY 8, 2017

Okay, maybe not the epiphany you’re looking for yet, right? The way you define success or a successful engagement or exemplary customer service is often very different from other people’s definition. I hear that you expect a better degree of service and responsiveness to any requests or needs you have.

Coaching 90

Coaching Social Media Intent Epiphany 90

SugarCRM

OCTOBER 18, 2021

Along the way, we have seen the term “CRM” change and grow to include many concepts like sales force automation, customer service automation, marketing automation, and many, many other related software categories. Customer service software was a distinct software category with companies like Scopus and eGain.

CRM 49

CRM eGain Siebel Epiphany 49

Babette Ten Haken

AUGUST 22, 2018

First, when many of us experience this professional epiphany, it takes our breath away. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. We grasp how we get in our own way of being who we are meant to be, as Professionals of Worth.

Epiphany 59

Epiphany Customer Retention SME 59

Babette Ten Haken

MAY 9, 2019

When that professional epiphany happens, you move forward from what is holding you back. My storytelling keynotes, workshops and facilitated group programs focus leaders, managers, employees and stakeholders, like you, on discovering the other half of your stories. Through compelling and courageous storytelling?

Epiphany 86

Epiphany SME Margin Ideal Customer Profile 86

Sales Hacker

OCTOBER 7, 2021

I sold books door-to-door in college, and while I’m a big believer in playbooks and process, I had an epiphany while sipping lemonade on the couch of a potential buyer. We were trying to build a sales team with a group of financial service representatives that were good at customer service but had not interest in selling.

Hiring 137

Hiring Ideal Customer Profile Top of Funnel Lead Rank 137