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Great Customer Service Doesn’t Equal Great Customer Experience

Partners in Excellence

The funny thing is the customer service people I talk to on the phone are fantastic! They are well trained, very efficient, very helpful. From a customer service point of view, I can’t give them any higher compliments. I called customer service. Each time, the service was truly outstanding.

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Six Ways to Put Enterprise Sales in the Fast Lane

Zoominfo

“Enterprise sales” and “fast” are two terms that don’t often go together. Once you start selling into the enterprise world, you’re greeted with more complex processes, more decision-makers, and slower-churning gears. Here’s the good news: There are ways to move enterprise sales along quicker if you focus on areas you can control.

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[Message to Management]: 74 Percent of Salespeople Are Failing

No More Cold Calling

With no formal sales training and very little real-world experience, today’s salespeople aren’t equipped to succeed. The Anatomy of a Sales Team Most new salespeople receive little training, even less coaching , and no real-world experience. Most of the people in the 74% bracket can improve if they get training. I didn’t.

Hiring 240
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A Get-Well Plan for Sales Ops in the New Year

SBI Growth

Having an enterprise-wide Customer Master File (CMF) is the ideal first step. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment. All your data is rolled-up to a common definition of the customer.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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The Difference Between Sales at Startup vs. Enterprise Companies

Hubspot Sales

A large enterprise with five floors of office space in a skyscraper probably isn't going to have similar clientele and sales operations to a startup operating out of a room in an incubator. When you're a rep for a large enterprise, the product or service you're selling will probably have some weight behind its name.

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Allego Nominated for Customer Service Department of the Year

Allego

We’re proud to announce that Allego has been nominated for a 2020 People’s Choice Stevie Award for Favorite Customer Service. The Stevie Awards for Sales & Customer Service are open to organizations worldwide and recognize the achievements of sales, customer service, and call center professionals.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.