This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customerservice trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.
Great customerservice makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customerservice and the worst of it. Within one hour, my husband and I experienced the best and the worse of customerservice times.
Are you willing to walk away from a customer who is persistently asking for a price discount? I cannot emphasize this enough: The customer who beats you up on price will beat you up on everything else. Here’s a video I did as part of a Sales Mastery Summit. Copyright 2013, Mark Hunter “The Sales Hunter.”
Devote that energy instead to genuinely listening to your customer and showing them why you are the right choice to meet their desired outcomes. Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .
Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Retail Sales Trends. 18 Phone Sales Skills Tips You Can Use Right Now. It’s time to crank out a new list of phone sales skills tips.
There are 6 things you should definitely not do when leaving a voicemail message, regardless of whether it is a prospecting voicemail or a message for your best customer. It’s amazing the number of voicemail messages I hear where the person leaving the message has zero energy and a totally bland voice. Definitely DON’T: 1.
Customers aren’t looking to do business with negative people. Putting off the tough call is one of the worst things anyone can do, because all it does is eat away at you and suck energy that should be used to go after building the business. Copyright 2013, Mark Hunter “The Sales Hunter.”
Janet is an experienced and successful district sales manager who could work in any industry and for any company. Each month Janet is put to the test with different sales reps she must coach to success. However, as she shared in one of our monthly coaching sessions, she is frustrated with one of her most tenured sales reps.
SHORT FUSE: Loose temper that creates negative energy and blocks creative thought. Converting the negative energy of stress to a positive energy is the correct philosophy. Your mind has thoughts, and they either show up as stress, and worry, or you harness the same energy and convert the thoughts into resolve. Leadership.
With the arrival of the new year comes a fresh wave of energy for organizations across the board, and for many, this includes an annual Sales Kickoff. For the Sales Kickoff to deliver on its promise, it requires thoughtful planning and a clear vision for how to make the experience impactful and memorable for everyone involved.
Tweet Share In my early intensive days of learning sales and attitude (1972-1973), I was taking a four-hour sales and attitude training class EVERY DAY from 8am-noon. I scheduled a sales appointment every day at 12:01pm. I was full of fresh information to make a sale. I was full of fresh information to make a sale.
It may seem obvious that you would talk to a sales coach about closing more sales, but in fact there are many topics that clients talk with me about so I thought I’d share them. I will also share some basics when looking for a sales coach. If you are a sales rep and your company offers you coaching, take them up on it.
Understanding the Sales Force by Dave Kurlan This winter in the northeastern USA we have been getting hammered with snowstorm after snowstorm. A sales wonderland. It''s the closure that captures and rewards all of the work, effort, energy and resourcefulness that went into getting the deal closed. It was perfect.
In order to struggle less, you must begin to make the transition from “making a sale” to “creating a buying atmosphere.” Let me give you the non-sales skills version. None of them are about “how to close the sale.” Being your best at all times — Second best in sales is first loser.
I was asked about prospects who say “no” to efficiency because of a misplaced emphasis on energy compliance. Their specific question was, “How do you convince a prospect to explore and invest in efficiency when their boss is just preoccupied with meeting local energy-efficiency benchmarking requirements?”.
Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Call Best Practices. Retail Sales Trends. Don’t waste your energy extolling the virtues of how wonderful you and your company are.
Consider the following: A company has a 50-person sales team. Each sales rep on that team spends one hour a week prioritizing leads. By automating that step using a scoring trigger, they collectively save 50 hours a week, and over 2,500 hours annually that can instead be put towards other, more important sales activities.
There’s no reason it can’t have equally powerful impacts on B2B sales and marketing, but it’s in its infancy, experts say. “AI AI is the future of all sales, but it hasn’t gone from 0-1 yet in the B2B space,” says George Kocher, CEO of Brand North, a digital marketing and growth consultant. CRM will become more predictive.?AI
Our guest on today’s episode of hbspt.cta.load(23541, '39dd4f48-b0ca-486a-9fa5-4e1fb27489aa', {}); Mike McCalley, Vice President of Strategy & Marketing for CECO Environmental Corporation, a globally diversified and energy technology company. Mike has been a Customer Experience (CX) pioneer. He embraced.
Stop selling products or services and start selling stories. Managers of sales and marketing teams are charged with coaching up individual team members, enhancing their skill sets and improving overall team performance. Storytelling has stood the test of time as a critical skill in sales and marketing?—?and But where to begin?
Many organizations fail to outline and document procedures when it comes to producing products, handling service concerns, or guiding their customers along their buyer’s journey. There’s a way to make your employees’ lives easier and customers happy — all while differentiating yourself from the competition. CustomerService.
The sales enablement landscape in 2025 is evolving faster than ever, driven by advancements in technology, shifts in buyer and seller expectations, and the increasing demand for seamless, data-driven solutions. This transformation is reflected in the surging sales enablement platform market. Valued at $5.23
This subject came up recently in a session I was conducting in Asia on the topic of Sales Leadership Excellence. And we don’t have enough energy left to deal with the things we really need to deal with. Copyright 2012, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.
In the sales world, brand alignment requires a smooth, consistent set of interactions among your internal team, as well as between your company and your customers. Everything, from how your customerservice reps answer the phone to the clickable content you post on social media, reinforces your brand narrative.
And when you’re focused on yourself-how you look, what you’re wearing, and what other people think of you-you are diverting your “focus energy” away from your success. And if you follow Earl’s advice like I do, you’ll get the sales lead or the deal you were never expecting.
Sales automation tools streamline repetitive tasks so you can focus on selling. What is Sales Automation? Today’s Sales professions spend just 34% of their time selling. With that shocking statistic, let’s review the benefits of sales automation. The Rise of Sales Automation. Salesforce.
Your sales team is working harder than ever to differentiate your product or service and close new business. Enter, the sales operations manager. Sales operations exists to help the team use technology effectively, implement training exercises, align sales and marketing, set territories, evaluate compensation plans, and more.
As sales people we don’t have to sell to everyone. ” The best sales people know this. There is this unwritten rule that says, for some reason, sales people HAVE to sell to everyone. Sales people are supposed to sell to make money and some deals just aren’t good deals. They demoralize customerservice.
What is Exceptional CustomerService? Our recent examination of the Verizon PR nightmare highlighted the importance and impact of the customerservice function. There is nothing simple about human interaction, particularly when one of the humans is a customer with a need, problem or complaint.
But, sales and marketing organizations must resist this instinct in order to constantly adapt to changing markets, new technologies, emerging trends and so on. We’re speaking, of course, of the sales funnel. The sales funnel represents the theoretical customer’s journey to making a purchase. The Sales Funnel.
If you’re a regular reader of our blog, you’ve seen quite a bit about sales productivity in the last few weeks. And for good reason—sales productivity is the theme of our 2018 Growth Acceleration Summit! 6 Outdated Sales Techniques That Hurt Your Productivity. 3 Scary Smart AI Tools That Will Boost Sales Productivity.
This is the first in a series of interviews with sales management subject matter experts, examining the current and future states of AI in sales. This first interview is with Oliver Churchill , the founder and CEO of Acuity Sales Decision Science. I was curious to hear what he thinks.
If you’re a sales leader, planning your annual sales kickoff event is probably at the top of your to-do list…or at least it should be. Even in uncertain times, it’s important to get your sales team thinking long term. What’s a Sales Kickoff? Why Host a Sales kickoff Event? Here’s why: Focus.
Conversational AI for sales teams can eliminate a lot of repetitive tasks such as follow-up emails and customer queries and even generate sales collateral. Here are the best ten conversational AI tools for sales. Those using conversational AI in sales are reporting more efficiency. Thankfully, there’s AI for that.
It also recommended to avoid excessive workload, don’t be overly accommodating, avoid people who drain your energy, do not overwork yourself, and they threw in job disillusionment. The article I read proposed a remedy of “do less and you’ll avoid burnout.” In other words: You’ll still hate it, but you’ll hate it less.
Transitioning to a career in sales can happen in a variety of ways, however, few roles can set you up for a successful career in sales like a sales associate role can. Here are the key skills every sales associate needs to crush it at their job. Sales Associate Skills. Customer-centric mindset.
Sales teams were targeting larger and larger customers, the kind who demand only proven business partners. Sure, the team had built a reputation for superior product quality and innovation, dependable customerservice and a company-wide dedication to success. But we never mention these roots in our marketing.
As businesses continue navigating the challenges that have resulted from the COVID-19 pandemic, many sales leaders are wondering the best path forward. One of the toughest changes sales leaders need to adapt to is the dramatic impact the events of 2020 have had on win rates. Customer loyalty is more important than ever.
The sales process varies greatly depending on the purchase. You choose a price based on size, add any extras, and send your customers on their way. In this article, well explore the challenges of complex sales and the strategies your team can use to close deals more efficiently. What is considered a complex sale?
As anyone in sales knows, there is nothing worse than a sales slump. Experiencing a sales slump can make you question your ability, or worse, your entire career. Experiencing a sales slump can make you question your ability, or worse, your entire career. Are your current actions in line with your typical sales activity?
Interestingly, this trend has been growing as companies recognize the value of nurturing long-term relationships with customers. Dedicated CSMs focus on ensuring that customers achieve their desired outcomes which drives retention and supports your sales career. This is not to say that referrals are to be ignored.
We organize all of the trending information in your field so you don't have to. Join 283,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content