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4 Customer Service Trends to Boost your Business

Sales and Marketing Management

Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.

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Two Tales of Customer Service

Increase Sales

Great customer service makes or breaks any business from the smallest mom and pop shop to the national franchise. These past weeks while on vacation I have experienced the best of customer service and the worst of it. Within one hour, my husband and I experienced the best and the worse of customer service times.

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A Customer Who Beats You Up On Price, Will Beat You Up on Everything

The Sales Hunter

Are you willing to walk away from a customer who is persistently asking for a price discount? I cannot emphasize this enough: The customer who beats you up on price will beat you up on everything else. Blog Consultative Selling Customer Service leadership pricing Professional Selling Skills discounting price sales discounting'

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VIDEO SALES TIP: Stop Comparing Yourself to Your Competition

The Sales Hunter

Devote that energy instead to genuinely listening to your customer and showing them why you are the right choice to meet their desired outcomes. Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills Prospecting competition desired outcomes video sales tip' ” Sales Motivation Blog. .

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6 Things NOT to Do When Leaving a Voicemail

The Sales Hunter

There are 6 things you should definitely not do when leaving a voicemail message, regardless of whether it is a prospecting voicemail or a message for your best customer. It’s amazing the number of voicemail messages I hear where the person leaving the message has zero energy and a totally bland voice. Definitely DON’T: 1.

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5 Ways to Make This a Great Week

The Sales Hunter

Customers aren’t looking to do business with negative people. Putting off the tough call is one of the worst things anyone can do, because all it does is eat away at you and suck energy that should be used to go after building the business. Make the tough call now. Copyright 2013, Mark Hunter “The Sales Hunter.”

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Coaching A Talented/Unmotivated Rep?

Steven Rosen

The day is well planned and Ray has a good rapport with his customers. Janet has invested a lot of energy trying to motivate Ray and a lot of time giving him positive feedback on his skills, customer service and business plans and on his year-end review. He picks her up at 8:30 and drops her off around 4:30.

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