MTD Sales Training

JULY 18, 2012

The fact is that today’s modern gatekeeper (GK) is an educated, highly trained, sophisticated and sales savvy professional, who often has power and authority. However, most GKs today are collage educated skilled professionals. Many GKs began their careers in customer service or making outgoing telephone cold calls.

Gatekeeper 288

Gatekeeper Cold Calling Face-to-face Decision Maker 288

The Sales Hunter

JUNE 5, 2013

Is the information that customers are gathering from the internet accurate or not accurate? List what you’ve heard to help educate you as to what your customers are thinking. Do customers mention the names of competitors, and if so, what are they saying about them? ” Sales Motivation Blog.

Customer 250

Customer Direct Response Motivation Selling Skills 250

Sales and Marketing Management

JANUARY 20, 2020

Before they are ready to make an educated buying decision, however, they need insight, context and practical solutions to their business problems. Customers and prospects need you to do more than demonstrate products and breeze through a sales pitch. As a recognized thought leader, you’re building trust with customers and prospects.

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312

Smooth Sale

MAY 26, 2022

Attract the Right Job Or Clientele: How to Enhance Your Business Approach to Customer Service. Our collaborative blog offers insights on ‘How to enhance your business approach to customer service.’ ’ Customer service is something that most businesses know they need to get right.

Customer Service 78

Customer Service Hiring Customer How To 78

Zoominfo

SEPTEMBER 4, 2019

The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace. Let’s get into our top five strategies to build customer loyalty! Invest in multi-channel customer service. They visit your website, where they find a customer support email address.

Loyalty 206

Loyalty Customer Incentive Incentives 206

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

Customer Service 78

Customer Service Customer Hiring System 78

Jeffrey Gitomer

AUGUST 23, 2011

Positioning yourself as a resource — When you give value to prospects and customers, when you provide information they can benefit from beyond your product or service, you are creating the law of attraction. Combine these attributes with self education — and sales success is yours. Such a great article and reminder.

Selling Skills 326

Selling Skills Hiring Social Media Lead Rank 326

Sales and Marketing Management

JUNE 28, 2018

Let’s take a look at several ways you can make sure your sales teams are providing effective customer service in the internet age. But to truly meet customers’ needs, you need to see things through their eyes. For example, consider industries, such as medicine or education, that have strict regulations on personal data.

Buyer 209

Buyer Insurance Guidelines Insurance 209

Pointclear

FEBRUARY 27, 2014

Marketers thought that the new CRM software would solve their customer service and customer retention problems. So education campaigns are underway. In other words, marketing automation doesn’t work without strategy. Remember ten years ago, when CRM came along? Déjà vu all over again, to echo Yogi Berra.

Marketing 266

Marketing Strategy Eloqua Marketo 266

No More Cold Calling

AUGUST 24, 2017

Your team is now educated—for the rest of their life. They invest dollars in upgrading ERP Systems, marketing, equipment, and software each year, but for some reason, they don’t see value in upgrading the education provided to their sales and service teams. Are you serious about revenue growth? You do have a system for hiring.

Hiring 214

Hiring Account SalesForce Quota 214

Sales and Marketing Management

MARCH 14, 2018

Thus, the key to profitability is to slow customer churn and nurture growth. Reinvent Customer Service. It’s an attitude that many customer service departments adopt. If customers call in, reps spring into action. Here are three tips to get you on your way. If not, they assume all is well.

Retention 223

Retention Customer Loyalty Remedy 223

Hubspot Sales

DECEMBER 4, 2024

Through its ability to suggest predictions that can help you make educated decisions, AI empowers businesses to stay ahead of the curve. Marketing , sales, customer service, you name it. Customer service folks are using AI to improve customers’ experiences. Why Use AI in Business in 2024?

Benefit 91

Benefit Data Social Media Customer Service 91

Nutshell

JANUARY 29, 2025

In business, the difference between terms like customer success, customer service, and customer support can often be blurry. In this blog, well explore the differences between these terms and explain why each is vital for delivering exceptional customer experiences. Table of Contents What is customer success?

Customer 62

Customer Lead Rank Lead Scoring Customer Service 62

No More Cold Calling

DECEMBER 16, 2014

How many professions are there where there’s almost no formal education at all?” Introduce them to the resources in your company who are integral to their success—consultants, customer service reps, account managers, and executives. They didn’t major in sales at college, or even take a course in how to sell.

Hiring 240

Hiring Guidelines Engineering Face-to-face 240

Pipeliner

FEBRUARY 18, 2025

Brand Familiarity : In-house teams are intimately familiar with the brand’s voice and values, reducing the need to constantly educate new external agency teams, which can disrupt brand continuity.

Lead Rank 95

Lead Rank Outsourcing Services Lead Scoring Marketing 95

Score More Sales

DECEMBER 2, 2013

We’re helping them solve customer service issues faster with higher satisfaction rates. . Stop trying to leave that long message focused on your products and services and expect potential buyers to perk up and be interested – isn’t that the definition of insanity? Eight Best Ideas for Voicemail Success.

Inside Sales 230

Inside Sales Lead Rank Lead Scoring Call-back 230

Understanding the Sales Force

FEBRUARY 20, 2014

And why leave it to others - you know - manufacturing, design, engineering, shipping, customer service, billing, IT, the consultants, delivery service, technicians and anyone else that might need to get involved to complete the customer experience. If you get a referral at that point, it''s a testimony to your company.

Referrals 219

Referrals Scale Webinar Metrics Conference 219

Zoominfo

FEBRUARY 12, 2021

Customers do their research, ask questions, and even address customer service issues on social channels. B2B professionals are using social media in the same way that B2C consumers are using it: they’re doing research, educating themselves, and establishing relationships with vendors who can help them.

Social Selling 263

Social Selling B2B Social Media Top of Funnel 263

Partners in Excellence

JANUARY 3, 2021

In the past, sales engaged and educated buyers. But as our businesses got more complex, more people got involved in the buying process, and these people sought information and education from a variety of sources. A buyer is a functional role, usually in procurement or supply chain management.

Channels 159

Channels Education Buyer Enterprise 159

Sales and Marketing Management

SEPTEMBER 24, 2017

Digital selling yields the best results when companies offer consistent experiences across all channels, including brand image, media releases, client presentations, customer service, and product engagement. EY found that the increase in products and services available to B2B buyers in recent years has made them more discerning.

Strategy 166

Strategy B2C Top of Funnel Sales Qualified Lead 166

Lead411

DECEMBER 13, 2024

5 Ways Customer Service can Shape Your Ideal Customer Profile (ICP) Understanding your Ideal Customer Profile (ICP) is crucial to targeting the right prospects and ensuring long-term business success. How you engage with and support your customers can reveal a lot about your ICPand vice versa.

Ideal Customer Profile 52

Ideal Customer Profile Customer Service Customer B2G 52

Smooth Sale

DECEMBER 3, 2024

Data supports this dichotomy: While 81% of customers want companies to offer personalized experiences, 64% don’t want companies to use artificial intelligence (AI) to improve customer service. She offers a deeper look at the good (and not-so-good) of human/tech interactions and what companies can do to create better connections.

Influencer 103

Influencer How To Social Media Call-back 103

Sales and Marketing Management

NOVEMBER 30, 2020

My franchise clients have included restaurants, home services, early education centers and many other industries. My sales clients have included companies moving real estate, funeral services, spine surgery devices, insurance and all kinds of other widgets. He shares many more insights in his book, “ The Wealthy Franchisee.”.

Real Estate 256

Real Estate Insurance Insurance System 256

Zoominfo

DECEMBER 19, 2018

If you want to be entertained, educated, and learn how to execute to get real results for your business, then hit that subscribe button!” Go check out this channel for in-depth, educational marketing content. Scroll through Lisa’s video library for some truly insightful and educational videos. What more needs to be said?

Channels 220

Channels Marketing Lead Rank Outsourcing Services 220

Understanding the Sales Force

NOVEMBER 29, 2023

After I moved all of the legitimate and very illegitimate emails into trash, I identified 26 emails – all from yesterday – that were cold solicitations from BDRs, account managers, customer service reps, marketing reps, and even CEOs. Not poorly translated into English cringy, as much as seventh grade education cringy.

Meeting 201

Meeting Cold Calling Inbound Outbound 201

Increase Sales

NOVEMBER 12, 2016

Some industries such as real estate, financial and healthcare require continuing education units to ensure their members have a high degree of competence. Years ago at a local lunch and learn for building customer loyalty, I asked the presenter, a local noted “expert” on customer service about “internal customers.”

Real Estate 156

Real Estate Journal Loyalty Facebook 156

Sales and Marketing Management

JUNE 1, 2018

When you tell a story, you are educating prospects on a transition from where they are now to where they want to be,” Pollard says. Salespeople have a wealth of information and feel the urge to educate prospects about all they’ve learned. Telephone service is not the sexiest thing to sell.

Marketing 226

Marketing Telemarketing Education Scale 226

Hubspot Sales

MAY 3, 2018

I hope people like me continue to raise the importance of formal continuing education within the sales profession, in the same way it’s applied to corporate roles like finance, legal, HR and IT.” At first, they'll hire low-cost, customer service professionals. Rex Bibertson, principal, Rexb.co Peter Caputa, CEO, Databox. “I

Top of Funnel 145

Top of Funnel Hiring Lead Rank Sales Qualified Lead 145

Hubspot Sales

MARCH 8, 2023

Employment of securities, commodities, and financial services sales agents is projected to grow 10% from 2021 to 2031 — faster than the average for all occupations. Employment of securities, commodities, and financial services sales agents is projected to grow 10% from 2021 to 2031 — faster than the average for all occupations.

Decision Maker 122

Decision Maker Pharmaceuticals Salary Travel 122

Partners in Excellence

JUNE 8, 2021

Way back, in the old days, we created value for our customers by educating them about new products and solutions. The way customers learned about new things and how they might solve problems or addressed new opportunities was largely interactions with sales people. Value and value creation continues to evolve.

Face-to-face 143

Face-to-face Education Trade Show Channels 143

MarketJoy

MARCH 24, 2025

Quicker Sales Cycles: With the focus on SQLs, your sales team is dealing with leads that are already educated and engaged, so leads are closed in no time. That precision means a higher volume of quality leads flowing into your pipeline.

Lead Generation 52

Lead Generation Sales Qualified Lead Ideal Customer Profile Lead Rank 52

Zoominfo

SEPTEMBER 1, 2019

This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. So let’s get into our top five strategies to build customer loyalty! Invest in Multi-Channel Customer Service. Great customer service is one of several factors that make a customer loyal to a brand.

Loyalty 130

Loyalty Customer Incentive Incentives 130

Zoominfo

MARCH 1, 2022

Set up integrations, configure the product for their needs, and onboard and educate them about how to use and get value from the product. This setup should include both personal and automated processes, such as onboarding wizards, interactions with your customer service team, and user training.

Campaigns 100

Campaigns Ideal Customer Profile Loyalty Customer Service 100

Partners in Excellence

MAY 14, 2024

At a very high level, we can represent marketing, sales, customer service, product management as separate functions within the organization. Or we can “chunk up” our customer engagement process with: awareness, education, selection, commit, onboarding, adoption, expansion. But what about the spaces in between?

Fashion 138

Fashion System Education Customer Service 138

Nutshell

DECEMBER 18, 2020

SKOs are the perfect time to educate sales reps on new and/or updated products. Or maybe you plan to focus on education at your SKO so that your reps have the tools they need to sell effectively. Looking to educate your reps at your next sales kickoff? Education: There’s always new information to learn.

How To 118

How To Hiring Education Motivation 118

Janek Performance Group

NOVEMBER 12, 2024

Awards for top sales reps—whether based on revenue, quota achievement, customer service excellence, or other criteria—give these stars well-deserved recognition while inspiring others to aim higher.

How To 62

How To Energy Guidelines Motivation 62

SMEI

JANUARY 5, 2024

From planning and personnel management to revenue growth and customer service, I can always count on the SMEI principles to guide the way. Throughout my career progression, from territory management to executive leadership, my SCPS and CSE certifications continue to be the foundation of my skills and success.

Marketing 219

Marketing Ideal Customer Profile Social Media Webinar Metrics 219