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Why customer service needs to be a tenant of your company culture

PandaDoc

If an abundance of customers is the most valuable variable to a thriving business, then an emphasis on customer service should be the most important aspect of every company culture. The fact of the matter is that valuing customers goes so much further than good customer service. Not so fast.

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Podcasts, Certifications, and Ebooks Galore: Our Favorite Content Picks from 2020

Lessonly

We kicked content creation into high-gear last year to offer customer service, sales, and training leaders with resources that range from podcasts and ebooks, to coloring pages and certifications. Our Customer Service Enablement 101 Certification. This 3-Part Sales Readiness Webinar Series.

eBook 48
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3 Key Ways Excellent Customer Service Benefits Distributors

The Brooks Group

Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative selling skills training so they are able to: 1. Helps You Achieve Higher Margins.

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How Customer Service Builds Your Brand

SugarCRM

After all, employees are permitted to spend up to $2,000 to fix or improve a customer’s experience before calling on a manager. Not the customer service team. It’s how the company has leaned on customer service to build the brand, and why its employees have become so enviably amazing at anticipating needs.

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Buyer & Customer Engagement: A Digital Exhaust Methodology

Unlock growth through customer-centric campaigns that deeply understand buyer journeys from awareness to post-purchase. This eBook shows how aligning marketing, sales, and customer service via an "outside-in" approach resonates with audiences, fosters trust, and drives loyalty - outperforming "inside-out" product-focused tactics.

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Focus On Your SMB Baby Steps to Enjoy Giant Leaps

Smooth Sale

Our secret upfront, SaaS—Software as a Service—is the vital differentiator. A complementary version positively impacting the company outcome is ‘Sales as a Service.’ Contract value For sales or finance, customer accounts should grow and earn more. There are many ways you can make your customer service better.

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The Rise of Digital Sales Rooms: Creating a Compelling Buying Experience

Allego

Thanks to digital sales rooms (DSRs)—also known as digital experience rooms (DXRs) or digital solution rooms, you can help them with that. And using digital sales rooms, you can share content with customers and deliver a compelling, modern buying experience. Today’s buyers expect frictionless virtual evaluations.

eBook 62