Customer Service Document Marketing 
Zendesk Sell
DECEMBER 4, 2018
But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The customer service team’s priority, on the other hand, is usually to reduce the number of conversations they have every day. The length of calls.
Jeffrey Gitomer
AUGUST 15, 2011
Filed Under: Attitude , Sales , Success Tagged With: attitude training , book on attitude , building trust , business social media , corporate sales training , customer service , customer service training , gitomer , jefrrey gitomer , sales blog , selling skills. Einar says: August 18, 2011 at 12:37 pm. MARCH 22/23.
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Jeffrey Gitomer
AUGUST 31, 2011
I think sometimes salespeople forget how maddening it to hear excuses and nonsense when they experience poor customer service. I challenge sales pros to keep their last awful customer service experience (as a consumer) in the back of their mind. Customer Satisfaction is Worthless, Customer Loyalty is Priceless.
Jeffrey Gitomer
FEBRUARY 17, 2011
Select and document every friendly way, manner and response – then benchmark it (write it down), then empower your people to say ONLY that. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Dont even think about reproducing this document or its contents without written permission from Jeffrey Gitomer.
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Jeffrey Gitomer
AUGUST 10, 2011
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Pointclear
FEBRUARY 18, 2014
For this company ‘someplace else’ had been growth, but at low margins, with chaos in the sales ranks, and a poorly installed CRM system…all because of a marketing plan that wasn’t a plan. Shelly, the president, looked at me and said, “Yes we have a marketing plan, right Don? Get an 800 number for our customer service line.
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Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce.
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