Remove Customer Service Remove Distribution Remove Face-to-face
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One Easy Tool to Improve Sales Efficiency Now

SBI Growth

This time of year, Sales Ops leaders are often faced with a pressing question. Participating in this onsite session, you and your leaders will get the Customer Priority Scorecard. This easy-to-use scorecard will enable your sales organization to: Improve how your sales reps prioritize their time with existing customers.

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Tips for Communicating Effectively with Sales Teams

Sales and Marketing Management

Typically dispersed across territories far and wide, and always on the go, face-to-face communication is often overridden by email, voicemail and text. And just like their coworkers at headquarters or in the distribution center, salespeople need to be kept engaged and aligned to company values and goals. Create a plan.

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5 Proven Ways to Build Customer Loyalty

Zoominfo

Why does a customer remain loyal to a particular brand? But it’s more pertinent than ever before in today’s crowded digital landscape, where businesses struggle to build customer loyalty in an ever-expanding field of competitors. Today’s customers have an abundance of good options, so why should they stick with your brand over another?

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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s no way to evaluate how agents will use the training information when talking to customers. Articulate. Brainshark.

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A Blueprint for Your Disruption: How to Become the Next Kodak, the Next Blockbuster, or the Next Taxi Cab Medallion Owner

Sales and Marketing Management

While some companies spend countless hours devising business plans that encourage new customers to buy, join or stay, others manage to devise schemes that leave customers with little or no choice but to move to competitive offerings. But how will customers make the transition from traditional cable to streaming?

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How Sugar Addresses your Biggest Customer Service Challenges

SugarCRM

Companies like Amazon and Zappos are lauded for providing outstanding customer service. That has raised the bar for what customers expect from every brand they interact with. So, it’s critical that customers service reps have the tools, data and autonomy needed to satisfy customers.

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Why Improving Customer Experience is Essential to Your Business

Pipeliner

Customer experience (CX) describes a customer’s journey. This journey begins the moment a customer learns of a product or service, and after. Thus, customer experience is the customer’s perception of how their interaction with the brand goes. Retaining Customers With the Power of Promotions.