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.” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customerservice person? I’m not bashing customerservice people. That is what I see as the primary role of sales.
Salesmanagers without even trying are very good at taking profit right out of their company. They do this because of how they handle things with their salespeople who in turn offer customersdiscounts. When a salesmanager places pressure, they need to do it with guidance as to how the salesperson should handle things.
The Slippery Slope of Discounting. I start this by saying that you must believe in the price you are offering for your product or service. For sake of argument, let’s say that you do believe in your price, but offering a discount has become commonplace among your sales force. E-mail RSS. Twitter Facebook.
One of the easiest things salesmanagers and senior management can do is to call every person they know at a client company. First is to get the name of your company back in front of the customer/prospect, even though the person might not be our buyer. Copyright 2013, Mark Hunter “The Sales Hunter.”
5 Sales Training Tips for SalesManagers AND Salespeople. Whether you’re a rookie salesperson, a veteran salesperson or a salesmanager, here are 5 sales training tips you need to take action on: 1. The success you have in sales is dependent on your level of confidence. customerservice.
SalesManagers Have the Hardest Job in Sales. As a salesmanager, you owe it to yourself to pay close attention to Jeb’s keen insights on leadership. SalesManagers have the hardest job in sales. In most cases, salesmanagers earn less than their top salespeople. E-mail RSS.
But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customerservice. The problem is priorities: a sales team’s priority, the thing they’re judged by, is having as many conversations as possible.
Starbucks | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Tweet Share Starbucks doesn’t discount a cup of coffee. They have loyal customers: People will leave their cars running in the parking lot, people will park three blocks away and walk to get their cup of coffee. Customer Loyalty.
Now ask yourself a MORE IMPORTANT question: “Do all of the customers I don’t sell to — but would like to — do the same thing?” If you close or cut your hours or simply coast during the holidays, what kind of customerservice are you truly providing and how many sales are you truly missing?!
Many times I feel this is the difference between full-price and a discount. When the salesperson isn’t displaying confidence, it becomes far too easy for them to begin thinking the customer isn’t confident in buying. customerservice. discounting. phone sales tips. sales goals. sales tips.
Too many sales are lost because the salesperson isn’t confident. When the salesperson isn’t confident, they miss opportunities to close sales. More importantly, they miss the opportunity to close sales without offering a discount. customerservice. discounting. phone sales tips.
As if offering a discount right up front wasn’t a big enough mistake, the salesperson went on to give the customer an even bigger discount when they were slow to respond with their decision. Did the customer wind up buying? Yes, so you could say the salesperson go the sale. customerservice.
When you contact each of your customers this time, you focus on thanking them for their business and asking them about how your company’s level of customerservice has been. Immediately after you thank them for their comments, ask them for the names of others who would benefit from the same service. customerservice.
Unfortunately, salespeople tend to know their product or service so well that they gravitate toward singing the praises of the features of what they sell — instead of patiently and intentionally uncovering the true wants and needs of the customer. Getting the sale no matter the loss in profit becomes an over-riding drive.
Want to know the best way to get your 2012 sales off to a great start? Get your CEO and other senior level people on the road visiting customers. Too many salesmanagers and even C-Suite officers hold off on visiting customers until it’s time to close the sale. Get them out visiting customers now.
Recently I had a discussion with a salesmanager who said the key to success in sales is having an effective sales process. His argument was very strong, but not more than 30 minutes later, I received a phone call from a sales recruiter looking for sales candidates. customerservice.
One final note on why I’m declaring January as “Prospecting for Sales Month.” ” It is because it’s also the best time for salesmanagers, CEOs, COOs, and others to get out visiting customers. customerservice. discounting. phone sales tips. sales goals.
Like many of the salespeople I meet, I believed that discounting was a valid way to secure a customer that would then become a “long-term” customer. I was willing to sacrifice profit — to lessen it’s significance, in order to get a sale. customerservice. discounting.
In fact, I would argue the best audience for this book is the salesmanager, because the book explores how to hire and coach “challenger salespeople.” ” Some of the best information in the book is on page 152, where they show a graph with the results a sales coach will receive from a typical sales team.
You will either subtlety talk the customer out of buying or you will regularly discount the price. customerservice. discounting. phone sales tips. sales goals. salesmanager. sales motivation. sales negotiation. sales success. sales tips. sales training.
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