Carew International

DECEMBER 4, 2018

What is Exceptional Customer Service? Our recent examination of the Verizon PR nightmare highlighted the importance and impact of the customer service function. There is nothing simple about human interaction, particularly when one of the humans is a customer with a need, problem or complaint.

Customer Service 42

Customer Service Customer Proposal Direct Response 42

Hubspot Sales

AUGUST 10, 2020

Ultimately your job is to help your customers solve a problem by implementing your product, and the ability to do so relies heavily on your knowledge and understanding of what you’re selling. Customer Service. Check out this round-up of training games and activities to keep your organization engaged.

Ideal Customer Profile 143

Ideal Customer Profile Face-to-face Gatekeeper Negotiation 143

Partners in Excellence

JUNE 25, 2018

Some thoughts: Perhaps the most critical person responsible for for maximizing the performance of sales people is the front line sales manager. It’s these people who are directly responsible for maximizing the performance of each person on the team. They make sure the organization has the right talent.

Sales Enablement 72

Sales Enablement Lead Gen Lead Rank Maximizer 72

Mindtickle

JANUARY 16, 2020

In search of greater levels of sales efficiency and customer engagement, organizations have spent the last 20 years implementing myriad new technologies. For example, sales enablement, sales training teams and product marketers have been tasked with providing sales with the information, tools and content to help them sell more effectively.

Face-to-face 52

Face-to-face Remedy Coaching Sales Enablement 52

Mindtickle

JANUARY 16, 2020

In search of greater levels of sales efficiency and customer engagement, organizations have spent the last 20 years implementing myriad new technologies. For example, sales enablement, sales training teams and product marketers have been tasked with providing sales with the information, tools and content to help them sell more effectively.

Face-to-face 49

Face-to-face Remedy Coaching Sales Enablement 49

Gong.io

JULY 11, 2022

Managing referrals from existing customers. Attending sales training and coaching sessions. This involves aspects such as: Onboarding, training, and implementation. Note that CSMs are not Customer Service advisors. Nurturing existing leads. Asking targeted qualification questions. Negotiating and closing contracts.

Inside Sales 62

Inside Sales Outsourcing Services Hiring Sales Qualified Lead 62

Sales Hacker

JULY 27, 2020

What we’re trying to do is to get you to realize two things here: First, we need to train your brain to feel good every time you’re about to prospect. One of the first people I studied in direct response sales was Eugene Schwartz. Examples: Open only if you have overseas customer service. The internet didn’t exist.

Call-back 115

Call-back Email Marketing Up-Sell Groups 115