The Sales Hunter

NOVEMBER 3, 2012

Too many salespeople overlook this fundamental rule — the customer defines value, not the salesperson. The salesperson’s objective is to get the customer to share what they (the customer) want and need. This takes time and a willingness to ask the right questions and to listen.

Video 190

Video Customer Maximizer Motivation 190

Zoominfo

SEPTEMBER 5, 2018

Website analytics: Analyze the traffic patterns to and from your website and social profiles to gain insight into your customers’ online behavior and interests. Company feedback: Any customer-facing employees are a valuable resource as they communicate directly with your customers and prospects.

Marketing 140

Marketing Scale Analysis Face-to-face 140

Zendesk Sell

JANUARY 8, 2019

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

Customer Service 90

Customer Service Hiring Customer Hotels 90

SBI Growth

OCTOBER 25, 2012

It is definitely worth the effort. For this customer, each low value add activity was changed: Internal Email - Investigated that the majority of emails were going to customer service from sales reps. Communicated to all customers calling customer service would speed up service.

Hiring 310

Hiring Travel Territories Face-to-face 310

Jeffrey Gitomer

AUGUST 10, 2011

Meanwhile you’re pissed off, you’re off balance, and about to make a bad choice – PLUS you’re mentally blaming the customer for his indecisiveness. definitive answers to this age-old sales barrier: Still have questions for me? I’m about to share 2.5 Ask me on my F acebook page today. Share this Post.

Hiring 297

Hiring Training Social Media Loyalty 297

The Sales Hunter

AUGUST 27, 2013

Oh, and definitely remember that every question you ask can’t be a short one. Strive to make at least 50% of your questions short, and you’ll find yourself gathering much better information from your customers. Can you explain more? Can you tell me again why…? Copyright 2013, Mark Hunter “The Sales Hunter.”

Sales Process 250

Sales Process Cold Calling Consultative Selling Selling Skills 250

Jeffrey Gitomer

APRIL 29, 2011

Filed Under: Attitude , Customer Loyalty , Generating Referrals , My Books , Sales , Success Tagged With: attitude training , customer loyalty training , customer service , establishing trust , how to sell , Jeffrey gitomer , jefrrey gitomer , selling skills. It’s definitely an act of going the extra mile!

iContact 284

iContact Hiring Social Media Loyalty 284

The Sales Hunter

NOVEMBER 12, 2013

I asked the salesperson what the customer’s definition of an “on-time order” was. He thought his company’s definition of an on-time order was the same as what the customer had as a definition. Clearly this was not the case, but the salesperson was clueless as to how the customer defined it.

Selling Skills 195

Selling Skills Customer Service Account Motivation 195

Zoominfo

JANUARY 19, 2020

Bookmark popular review websites: Establish a workflow that provides easy access to sites customers most commonly use to post reviews. Track branded keywords on Twitter: Social media has changed the definition of a customer review, as a simple tweet can serve as a negative review of your business. Post a public response.

Social Media 130

Social Media Google Scale B2B 130

Zoominfo

OCTOBER 5, 2021

Website Analytics: Analyze the traffic patterns to and from your website and social profiles to gain insight into your customers’ online behavior and interests. Company Feedback: Find out what customers are telling sales reps and customer service employees to learn unique, firsthand information about your buyers and industry.

Data 130

Data Marketing Scale Analysis 130

The Sales Hunter

JULY 12, 2013

Send a follow-up note to the customer and copy the salesperson. It doesn’t have to be a lengthy note, but definitely something that demonstrates that you valued the experience. Also, if there were any items that you told the customer you would follow-up on, then definitely mention these as well.

Sales Leadership 216

Sales Leadership Cold Calling Consultative Selling Motivation 216

SBI Growth

DECEMBER 23, 2013

Can customer service issue credits to an account? Who’s responsible for accounts getting “rolled-up” to a customer hierarchy? Is there frequent disagreement on the precise definition of a “customer”? You need buy-in from Finance, IT, Operations, Marketing, Customer Service and Sales.

Sales Operations 267

Sales Operations Government Hiring Face-to-face 267

SBI Growth

FEBRUARY 7, 2013

I say, find out definitively what happened, and replicate it. What did you do that customers liked? What did competitors do that customers didn’t like? Was it a product/service offering that made the difference? Or was it a sales / customer service factor? If you did it once, why can’t you do it again?

Ideal Customer Profile 303

Ideal Customer Profile Buyer Persona How To Competition 303

No More Cold Calling

DECEMBER 20, 2018

Impeccable customer service and caring are just part of their culture. There are many definitions of culture , but the one I’ve adopted is: “Culture is what people do when no one’s looking.” The people at the front door always smile, great you pleasantly, and open the door graciously.

Hotels 282

Hotels Licensing Cold Calling Social Media 282

Increase Sales

OCTOBER 13, 2014

A very smart businessman who literally is the rags to riches story shared with me his definition for brand: “Your brand is your promise.” Of course, those who make thousands of dollars in creating new logos in their re-branding efforts probably would have a problem with this definition. both internal and external?

Marketing 139

Marketing Small Business Small Business Customer Service 139

Score More Sales

MAY 30, 2013

basic info will be asked for – definitely worth downloading.). According to IBM’s Jay Henderson, Strategy Program Director, they identified three traits that the leading marketers all have: They know the customer and the individual in context – applying technology accordingly.

Marketing 241

Marketing Lead Rank Lead Scoring Survey 241

SBI Growth

DECEMBER 5, 2013

Having an enterprise-wide Customer Master File (CMF) is the ideal first step. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment. All your data is rolled-up to a common definition of the customer.

Top of Funnel 296

Top of Funnel Territories Scale Segment 296

Jeffrey Gitomer

JUNE 2, 2011

Jeffrey Gitomer Jeffrey Gitomer Reviews Charlotte, North Carolina Speakers Marketing Speakers Customer Service Speakers Social Media Speakers Social Networking Speakers North Carolina Speakers Sales Speakers Management Speakers Leadership Speakers Personal Development Speakers Inspiring Speakers powered by Speaker Wiki. MARCH 22/23.

Hiring 310

Hiring Social Media Face-to-face Loyalty 310

Pipeliner

DECEMBER 14, 2024

Focusing on customer service but ignoring customer care is a routine error in business that can badly affect future growth. A recent experience clearly defines each term and magnifies the vital nature of customer care. The customer service was excellent. Dont give up find a better way! Celebrate Success!

Customer Service 52

Customer Service Customer Remedy Lead Rank 52

Nutshell

DECEMBER 2, 2020

An ideal customer experience might look something like this: they purchase your product or service to solve a pain point that they have. Along the way they contact your customer service team, get a question answered and learn about another way that your product adds value to their life or business. Like what you’ve read?

Customer 83

Customer Social Media Customer Service Insurance 83

Jeffrey Gitomer

JANUARY 6, 2012

I knew no one, and had limited capital (definition: broke). Now I write about my personal experiences, observations, and thoughts. When I moved to Charlotte in 1988 I was starting over. Beginning again. I joined the Charlotte Chamber. I subscribed to the local business journal. I networked my butt off. And I tried to get business for others.

Hiring 226

Hiring Social Media Loyalty Journal 226

No More Cold Calling

APRIL 29, 2019

I’m sure you could “fill in the blank” for any number of retailers, and when you have a bad customer experience, you feel the need to tell people about it. What happens in B2B companies when a salesperson pitches strangers on social media , when customer service takes hours to respond, or when the solution didn’t work as promised?

Referrals 261

Referrals B2B Sales Qualified Lead Cold Calling 261

Score More Sales

DECEMBER 2, 2013

We’re helping them solve customer service issues faster with higher satisfaction rates. . Stop trying to leave that long message focused on your products and services and expect potential buyers to perk up and be interested – isn’t that the definition of insanity?

Inside Sales 230

Inside Sales Lead Rank Lead Scoring Call-back 230

Zoominfo

OCTOBER 27, 2020

When you address a customer by their name, you make them feel good, and thus more likely to buy your product or service. Think about it: have you ever gone to a company’s website, or called their customer service line with the hopes of speaking with a real person. Adopt a Single Customer View (SCV).

B2B 246

B2B Marketing Segment Scale 246

Zoominfo

SEPTEMBER 4, 2019

The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace. Let’s get into our top five strategies to build customer loyalty! Invest in multi-channel customer service. They visit your website, where they find a customer support email address.

Loyalty 206

Loyalty Customer Incentive Incentives 206

Jeffrey Gitomer

DECEMBER 9, 2011

The definition of “safe” has pretty much been eradicated from the dictionary. Tweet Share The days of waiting to see what will happen, waiting to see when things will return to “normal,” and waiting for a sure sign of recovery are over. You cannot afford to wait any longer. MARCH 22/23. London, ON. Denver, CO.

Hiring 200

Hiring Social Media Loyalty Cancellation 200

Apptivo

APRIL 19, 2022

Happy and delighted customers pave the way for the growth of the business. All About Customer Service. Definition. Qualities of a customer service professional. Terms often used interchangeably with customer service. Types of customer service. Top benefits of customer service.

Customer Service 52

Customer Service Customer Social Media Lead Rank 52

The Sales Hunter

DECEMBER 27, 2011

This definitely is not the best use of your time, no matter how you try to argue it is. Even if you have connected the customer to someone else in the company, be sure to follow through to make sure the request was handled. When you don’t, there is damage you may not immediately see, but it will definitely be felt.

Motivation 213

Motivation Ideal Customer Profile Hiring Negotiation 213

SalesFuel

JUNE 12, 2024

A strong customer service strategy is key to keeping customers happy and your success going. Why you should kick off your customer service strategy right away According to Act-On , “90% of consumers report their post-purchase experience is just as important as the quality of the products.”

Customer Service 52

Customer Service Webinar Metrics Strategy Customer 52

The Sales Hunter

NOVEMBER 11, 2011

We each must arrive at a definition ourselves and then walk in that definition. More often than not, they succeed financially, but more importantly, they also garner the respect of their customers, colleagues, bosses, family members and friends. customer service. Apple, iPod, and Pricing Integrity. cold calling.

Motivation 187

Motivation Hiring Ideal Customer Profile Negotiation 187

The Pipeline

JUNE 20, 2016

” Or at least his definition of an A Player. I would argue that your product, customer service, finance and others in the company earned most of that. The key value any sales person bring is customers who represent new revenue streams. For context, this VP had a team of SDR’s and account managers.

Hiring 198

Hiring Referrals Territories Prospecting 198

Sales and Marketing Management

JULY 7, 2019

Author: Alfred Baumbusch Over the past four decades, manufacturing, distribution and some service companies have invested management time and attention, consulting dollars and technology expense to properly balance supply commitments and realized demand. The results have been spotty at best.

Sales Operations 212

Sales Operations Lead Rank Fashion Distribution 212

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Lead Rank 104

Lead Rank Top of Funnel Ideal Customer Profile Sales Qualified Lead 104

Cincom Smart Selling

APRIL 12, 2021

Beyond using a CRM (customer resource management software) to simplify the salesperson’s job, how can the digital version of the lean concept connect to and complement selling , especially when there are so many different definitions for digital lean? How Lean Principles Apply to Customer Experience. A lot, actually. What is in?

B2C 119

B2C Customer Retail Customer Service 119

No More Cold Calling

OCTOBER 17, 2012

But first: The definition of a referral: re·fer·ral [ri- fur - uh l]. Who does the CEO know, the mail clerk, the customer service representative? Who are the people on your sales, implementation, and customer service teams who touch your clients? It surfaces quite frequently in online forums. Unqualified?

Scale 174

Scale Referrals Decision Maker InsideView 174

Score More Sales

JULY 12, 2012

First of all we agree that with a flatter economy, we need to work to grow revenues from existing and past customers – those who know us already and who could do more business with us. When it comes to sales leaders, marketers, and customer service leaders, the info metrics shared say: 81% plan to increase their use of CRM.

CRM 196

CRM Social Media Segment Engineering 196

Sales and Marketing Management

NOVEMBER 17, 2019

Having the tools to help you sell is definitely a boon for any small sales team — as long as the tools work well together. What everyone in the organization should understand is that everyone in the business who has contact with the customer needs to act like a salesperson. . Get your toolkit together.

Collateral 230

Collateral Sales Qualified Lead Guarantee Resources 230