Customer Related Topics 
Hubspot Sales
AUGUST 20, 2024
I’d even go so far to say that offering too many choices to your customers is the quickest way to squash conversion rates and slow deal velocity down to a crawl. Helping Customers Overcome Choice Fatigue With the previous concepts in mind, let’s turn them toward your customers to help boost conversions and close sales.
SalesFuel
DECEMBER 11, 2024
Salespeople must know how to handle customer complaints. As Pipedrive points out, Effectively addressing customer complaints is the key to maintaining trust and loyalty when things go wrong. Smart responses to customer complaints When first hearing of a complaint, sellers first step should be to acknowledge it.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Sales Gravy
FEBRUARY 4, 2025
Ask Jeb: How to Sell When Your Customer Has to Sell First Welcome to another Ask Jeb segment on the Sales Gravy Podcast! Zack faces a unique challenge that may sound specific at first but is more common than you think: he can only close a deal if his customer closes a deal of their own first. Real rapport fosters loyalty.
Partners in Excellence
MAY 30, 2025
We have moved beyond customer satisfaction, now focusing on customer experience. Likewise, we have moved beyond value propositions, to value creation (including sensemaking, customer confidence). A way of working with our customers, of engaging them deeply through the lifecycle of the relationship.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager
You'll learn how to: Fix the Gaps 🗣 Why traditional coaching falls short—and how to improve it Boost Confidence 🚀 How role plays fast-track rep skill and readiness Handle Objections 💡 Tactical ways to train for tough scenarios Prep with Purpose 🤝 Make every customer conversation count Coach with Consistency 🏆 (..)
Zoominfo
OCTOBER 31, 2024
It tells you exactly when to reach out, what to say, and what the customer might be thinking, based on real-time signals. To avoid these pitfalls, experts recommend rigorous data hygiene practices such as: Routine enrichment of CRM records for deeper customer insights. AI doesn’t just automate outreach — it makes it smarter.
Zoominfo
OCTOBER 24, 2024
Personalized Customer Interactions : By analyzing customer data and behavior, these tools enable sales reps to deliver more personalized and targeted communications, improving conversion rates. Breeze also includes several AI agents: Content Agent, Social Media Agent, Prospecting Agent and Customer Agent.
Speaker: Steve Worthy, MBA
📆 August 12, 2025 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST
Advertiser: Interactions LLC
But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done. This eBook will teach you how to use AI to improve the customer experience, while significantly cutting costs for your business.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. For recruitment marketing company, SmashFly, training related to the company’s product and industry are crucial for driving customer success and retention.
Advertiser: Interactions LLC
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a competitive, customer-obsessed environment, there is always room for improvement. And do all of this while reducing the ever increasing cost and complexity of customer care.
Speaker: Skilljar Experts
Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. Join Skilljar's all-star team of onboarding pros for this next webinar featuring: Sara Robba, Director, Customer Success. Can't make it?
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings.
Speaker: Daniel Quick, Head of Customer Education, Asana
Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. Therefore, it’s critical that both your content and your learning experience are highly engaging, especially when training is voluntary, as it often is for customers.
Speaker: Sandi Lin & Linda Schwaber-Cohen
In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. Sandi and Linda dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.
Expert insights. Personalized for you.
Let's personalize your content