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What Are Good Customer Service Skills?

MTD Sales Training

Having good customer service is the hallmark of any successful business. But how can you deliver good customer service? The answer is that you need to ensure you have the relevant customer service skills to provide an excellent experience to your customers every time.

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Are Chatbots Finally Ready to Revolutionize Customer Service? (video)

Pipeliner

In a recent episode, John Golden engaged in a thought-provoking conversation with Titus Jumper , a multifaceted entrepreneur based in Chino, California. These technologies have evolved to better understand and respond to human language, making them more effective in customer interactions. He is CSMO at Pipeliner CRM.

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Every Great Conversation

Sales and Marketing Management

Author: Randy Sabourin The most important things that happen at any organization are conversations. A salesperson who struggles to have meaningful customer conversations, a leader who is misunderstood when implementing strategy, or a manager who prefers to avoid coaching conversations are all negatively affecting their organizations.

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10 Relationship Selling Examples

MTD Sales Training

If you’re looking to improve the skills of your sales team and reap the many benefits of relationship selling, then effective Sales Training is a must. The aim of this blog is to provide some real-life examples of relationship-selling techniques and how you can use them to make your sales conversations more successful.

Examples 156
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Handling Price Matching Without Undermining Value

MTD Sales Training

With effective sales training , your team can turn price objections into opportunities to showcase your brand’s value without compromising on margins. pledge by John Lewis, which exemplifies how to maintain integrity and customer trust. This could include extended service, additional training, or a free upgrade.

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AI-Enhanced Inbound Sales: The Human Touch in Philippine Call Centres

Pipeliner

In particular, the Philippines—a leader in outsourcing and customer service—has embraced AI technologies in its call centres, optimising efficiency while maintaining the crucial human touch. AI algorithms can track customer interactions, browsing history, and purchase patterns to provide personalised recommendations.

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Cold Outreach? Try These 30 Proven Sales Openers

MTD Sales Training

The wrong sales opener can quickly lose attention, but the right one can spark interest, build rapport, and open the door to a real conversation. As a sales training provider, we’ve seen what works (and what definitely doesn’t) across calls, emails and LinkedIn messages. 30 Proven Sales Openers Here’s how to start a sales conversation.