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From the Switchboard to Social Media: A Brief History of Customer Service

Sales and Marketing Management

From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. What’s Next for Customer Service? You’ve Got Mail!

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Do Your Clients’ Marketing Promotions Promise Value?

SalesFuel

The past few years have been hard on sales with consumers increasingly worried about recession. Even more consumers are now worried that prices will get even worse going forward. Your clients need to focus on marketing promotions to stay ahead of the competition in coming years. That’s right, it’s not just older consumers.

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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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Let’s Get Personal: B2B Marketing Personalization

Zoominfo

It’s one of the most talked-about trends in the marketing world. . Marketers—us included—continue to preach the importance of understanding your customers and delivering targeted, personalized campaigns based on what you know about them. But what does developing an actual personalized marketing strategy actually entail?

B2B 246
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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Behind the Numbers: How Consumer Retail Benefits from CX Training

Miller Heiman Group

Online shopping makes it easier for consumers to shop more often, and throughout the day. This means that, for most consumers, the retail experience may start anywhere: on a website or during a phone call, in an email or on a live chat with customer service.

Retail 124
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How Marketers Can Use Audience Segmentation to Achieve Rich ROI

SalesFuel

After all, you and your client created the ad to target a very specific consumer group, right? How Marketers Can Use Audience Segmentation to Achieve Rich ROI What is Audience Segmentation? Luckily, the more consumers interact with your client, the more breadcrumbs they leave to follow and build profiles on. The answer is AI.

Segment 104