Consultative Selling Customer Service Training 
Understanding the Sales Force
APRIL 7, 2014
Customer Service, where the focus may be upselling and/or cross-selling, has been around for ages. So where does consultative selling fit into that approach? This is all fairly simple in concept but executing is more difficult because inside salespeople have been trained to be efficient, not consultative.
Sales Training Connection
DECEMBER 12, 2014
In this case, the weeds involve drawing the distinction between the term consultative selling and the concept of selling consultatively. As starters, Mark Hanan established the branding this term in his brilliantly written book Consultative Selling – an early and extremely important work about selling consultatively.
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The Sales Hunter
MAY 30, 2014
While sitting in the Munich train station drinking my Pike Place coffee, I’m struck by not only the uniformity of how Starbucks does what it does, but also by the differences in what they do. Now, let’s look at the facts. Munich, Germany and Seattle, Washington USA (home of Starbucks) are at least 8,000 miles […].
The Brooks Group
MAY 24, 2017
Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative selling skills training so they are able to: 1. Conclusion.
The Brooks Group
JULY 23, 2018
That’s why it’s key that your salespeople use a customer-focused, consultative selling process with every prospect and customer they interact with. But your customer-centric strategy should go beyond the sales team. Align Your Sales, Marketing, and Customer Service Teams with IMPACT. vs. 36.3%).
Partners in Excellence
JULY 24, 2012
Most of the principles we look at in high performance selling are simply the disciplined and systematic application of common sense and the Golden Rule (I mean the “Do unto others… ” one). We see great examples of consultative selling every day. However, there are great examples we see every day.
Highspot
APRIL 14, 2023
Sales training programs that educate and prepare your team to anticipate rather than react to challenging sales situations is key. Every business needs to present what it’s selling as standing apart from the competition, but differentiating how you sell it is equally important.
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