Remove Competition Remove Customer Service Remove Segment
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The Tides of Change: Why Cruise Lines Can No Longer Afford to Wait on CRM

Pipeliner

As the cruise line industry continues to evolve, executives are facing increasing pressure to stay ahead of the competition. With the rise of sales enablement technologies and changing consumer behaviors, it’s no longer a question of if, but when, cruise lines will adopt Customer Relationship Management (CRM) solutions.

CRM 103
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How To Fix Your Marketing Structure Problems

SBI Growth

Customer service handles the few inbound leads and hands them off directly to sales. The closure rates were near 50% from her 3 partner segments. She then considered her options: Tiered or segmented alignment. Sarah had completed her customer assessment and internal stakeholder reviews. No Marketing Automation.

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A Get-Well Plan for Sales Ops in the New Year

SBI Growth

Most important items to remember – screen and select on competencies and pay on a competitive scale. Having an enterprise-wide Customer Master File (CMF) is the ideal first step. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment.

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Is Your Compensation Plan Evolving with the Company?

SBI Growth

Most of your reps seem to lack the urgency and hustle of the competition. You expect them to hunt new logos AND upsell existing customers. They are also your ad-hoc customer service team. Compare your sales team compensation to your competition and the market. Jack of All Trades: Your reps wear multiple hats.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Persona Ecosystem – High Impact Exercise to Dial-in your 2013 Marketing Plan

SBI Growth

Marketing leaders can gain a competitive advantage by executing a high value exercise Develop a Persona Ecosystem. For marketing leaders tasked with acquiring new customers this is the most valuable exercise you will perform all year. Begin by establishing a market segment for your focus. Step 1: Identify the Market.

Exercises 310
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Avoid a Career Mistake Before It's Too Late

SBI Growth

Market innovation within your company has slipped as a priority, eroding your competitive edge. Sales Support or Customer Service happens to be a weak link at your company. How have they decided to assign resources to customer segments? You’ve had average results recently because your territory is a real dog.