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Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customerservice trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper.
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31% of marketing, creative, and IT professionals worldwide plan to invest in AI technology in the next 12 months ( source ). 31% of marketing, creative, and IT professionals worldwide plan to invest in AI technology in the next 12 months ( source ). billion in 2021, according to market research firm IDC ( source ).
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Other Costs to Serve (customerservice time, billing inquiry time, post-sales support time, etc.). Competitive Position. Here’s an example of giving a value to a customer''s Strategic Fit. Product and service offerings have to evolve to meet changing demand. The market has dictated. Profit Margin (%).
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