SBI Growth

MAY 1, 2013

Customer service handles the few inbound leads and hands them off directly to sales. Sarah had completed her customer assessment and internal stakeholder reviews. The last hurdle to complete was the competitive analysis. She determined the opportunity existed to leap frog the competition with the structural changes.

Outsourcing Services 296

Outsourcing Services Demand Generation Agencies Marketing Demand Generation 296

SBI Growth

AUGUST 2, 2013

Understand the competitive landscape. Understand the advantages of your customer service. Show how you solve problems in the workplace. Then speak on the personal level. Demonstrate how you can advance their careers. Your market insights. Recognize what the market demands of them. Show them what good is. Trends are important.

Trends 306

Trends Face-to-face Buyer Follow-up 306

SBI Growth

AUGUST 1, 2013

Other Costs to Serve (customer service time, billing inquiry time, post-sales support time, etc.). Competitive Position. Here’s an example of giving a value to a customer''s Strategic Fit. Profit Margin (%). Profit Volume ($). Revenue Potential. Sales Rep Time to Serve (Average hours per week or month). Strategic Fit.

Ideal Customer Profile 317

Ideal Customer Profile Tools Scale Hiring 317

Zoominfo

FEBRUARY 20, 2018

Consider these statistics ( source ): 84% of businesses say AI will enable them to obtain or sustain a competitive advantage. 5. Online Customer Service. AI-based systems like chatbots and automated user flows have drastically transformed the world of customer service. As it turns out, most businesses agree.

Lead Rank 272

Lead Rank Churn Analysis Lead Scoring 272

Steven Rosen

APRIL 13, 2020

Messaging has shifted from competitive take-outs to how can we help drive down cost reductions to drive efficiency. Be sensitive to customers as there are millions that are unemployed. Help our customers to help their patients utilize the product correctly. You must be struggling, is there anything we can do?”.

Sales Leadership 298

Sales Leadership How To Journal Conference 298

Zoominfo

AUGUST 31, 2020

According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. With stakes that high, it is perhaps ironic that the early steps of building customer loyalty start with the figurative eyes and ears of a company. Customer interviews are also beneficial. Build Loyalty.

Ideal Customer Profile 264

Ideal Customer Profile Lead Rank Marketing Loyalty 264

Understanding the Sales Force

JULY 10, 2023

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156

Customer Wireless Customer Service Call-back 156

Sales and Marketing Management

APRIL 26, 2019

There is just too much expertise required in the various fields of customer engagement for one individual or one team to build expertise at a competitive level. Just consider the following: Customers are actively avoiding salespeople. There is a whole field of expertise focused on satisfying our customers in a proactive way.

Top of Funnel 229

Top of Funnel Ideal Customer Profile Customer Lead Rank 229

SBI Growth

SEPTEMBER 23, 2020

Being customer-centric can no longer be a company’s competitive advantage. This is especially true in Europe, where we have seen a considerable shift across organizations and their focus on the Customer Experience. In order to truly drive top-line revenue, increase.

Revenue 263

Revenue Company Customer Competition 263

Sales and Marketing Management

FEBRUARY 25, 2019

With competition so immense, and the chances of failure so high (at a rate of 95 percent, to be exact), attention should be paid to delivering value to your target audience. And take a long, hard look at whether these strengths do anything to differentiate your products or services from the rest of the competition. Is it price?

Lead Rank 214

Lead Rank Lead Scoring Consumer Exact 214

Zoominfo

OCTOBER 23, 2019

84% of businesses say AI will enable them to obtain or sustain a competitive advantage ( source ). Marketers say the top success story they are seeing with AI is getting a better understanding of the customer (31%) ( source ). AI in Customer Service. However, 38% say AI will soon improve customer service ( source ).

B2B 247

B2B Telecommunications Forecasting Scale 247

Zoominfo

JANUARY 23, 2021

For the sales account manager, getting processes down can mean the difference between achieving massive growth and losing customers to the competition. While exceptional customer service is critical for nurturing accounts, without growth, the model fails. Sales account management, like sales, is selling.

Account 238

Account Lead Rank Ideal Customer Profile Decision Maker 238

Pipeliner

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

Customer Service 59

Customer Service Customer Company Lead Rank 59

SBI Growth

DECEMBER 5, 2013

Most important items to remember – screen and select on competencies and pay on a competitive scale. Having an enterprise-wide Customer Master File (CMF) is the ideal first step. CMF’s provide a unified view across the organization of your customers. Sales, Finance, Marketing and Customer Service need this alignment.

Top of Funnel 296

Top of Funnel Territories Scale Segment 296

Sales and Marketing Management

FEBRUARY 11, 2021

Its customer service? Encourage competition and cooperation with a sales leaderboard that tracks individual and team performance versus goals. Author: Sabrina Ferraioli What makes a great company? Its products? Its sales expertise? The management team? It's the culture. . It's a public acknowledgment for a job well done.

Inside Sales 348

Inside Sales Revenue Lead Rank How To 348

No More Cold Calling

APRIL 29, 2019

I’m sure you could “fill in the blank” for any number of retailers, and when you have a bad customer experience, you feel the need to tell people about it. What happens in B2B companies when a salesperson pitches strangers on social media , when customer service takes hours to respond, or when the solution didn’t work as promised?

Referrals 261

Referrals B2B Sales Qualified Lead Cold Calling 261

Sales and Marketing Management

MARCH 9, 2021

Let’s break down a few of the major categories: Competitive Risk. Competitive risk describes the probability that competition (whether direct or indirect) will affect the revenue of your business. Above all, make customer service a priority. These are just a few of the many types of risk you’ll face.

Face-to-face 177

Face-to-face Microsoft Competition Influencer 177

Sales and Marketing Management

NOVEMBER 1, 2018

Technology is helping CRM platforms become more sophisticated, and in order for businesses to remain competitive, they must keep pace with their new and emerging capabilities. The technology acts as a virtual assistant that helps sales and customer service teams access important customer data with a simple voice command.

CRM 209

CRM Small Business Small Business Analytics 209

Sales and Marketing Management

JANUARY 27, 2020

While some companies spend countless hours devising business plans that encourage new customers to buy, join or stay, others manage to devise schemes that leave customers with little or no choice but to move to competitive offerings. But how will customers make the transition from traditional cable to streaming?

Incentives 199

Incentives Incentive Negotiation Channels 199

Zoominfo

DECEMBER 20, 2024

These powerful apps help businesses of all kinds address critical gaps in their technology stacks, grow quickly while maintaining data quality, reach new markets and new industries, launch new products, and keep growing sustainably in the face of stiff competition.

SalesForce 130

SalesForce Top of Funnel Demand Generation Agencies Intent Signal 130

Sales and Marketing Management

DECEMBER 14, 2018

Used, most notably, by innovative technology firms, prototyping helps minimize the gap between strategy and execution when time and competitive advantage is critical. Yes, if you take a page out of something new - school; the prototype playbook. All Together Now.

Lead Rank 208

Lead Rank Marketing Consumer Fashion 208

Understanding the Sales Force

NOVEMBER 29, 2023

After I moved all of the legitimate and very illegitimate emails into trash, I identified 26 emails – all from yesterday – that were cold solicitations from BDRs, account managers, customer service reps, marketing reps, and even CEOs. Emails don’t work and there isn’t much competition on the phone.

Meeting 207

Meeting Cold Calling Inbound Outbound 207

Hubspot Sales

AUGUST 20, 2021

There’s a way to make your employees’ lives easier and customers happy — all while differentiating yourself from the competition. Process Strategy can be seen throughout every department in a successful organization, whether it be sales, production, operations management, customer service, or retention. Customer Service.

Strategy 133

Strategy Remedy Fashion Customer Service 133

MTD Sales Training

NOVEMBER 18, 2019

The British Department Store, John Lewis, is renowned for its quality customer service and its build-up of goodwill. Then if we add constant and careful cultivation of the other arts of maintaining and building up goodwill, we shall be vastly superior to our competition.”. Sounds like good advice. Sounds like good advice.

Customer 163

Customer Travel Customer Service Up-Sell 163

Sales and Marketing Management

NOVEMBER 17, 2017

In the sales world, brand alignment requires a smooth, consistent set of interactions among your internal team, as well as between your company and your customers. Everything, from how your customer service reps answer the phone to the clickable content you post on social media, reinforces your brand narrative.

Top of Funnel 185

Top of Funnel Social Media Face-to-face Funnel 185

Sales and Marketing Management

MARCH 16, 2018

The skeptics are perhaps thinking of global online retail giants such as Amazon, whose ‘sell it cheaper and deliver it quicker’ ethos is increasing the competitive pressure on many other industries. Indeed, when the economy is under pressure and competition intensifies, key markets such as electronics and FMCG become more commoditized.

B2B 195

B2B Company Hiring Discount 195

Zoominfo

OCTOBER 4, 2018

Today’s blog post looks at some emerging marketing roles that your business should consider if you want to keep up with your competition. Customer Experience (CX) Expert. Today’s buyers demand a highly-personalized, positive customer experience —organizations who don’t comply end up losing business. Let’s get into it!

Marketing 187

Marketing Social Media B2B Scale 187

Zoominfo

JULY 10, 2019

Social listening is the process of listening to the conversations of your customers and potential buyers on social media. Through this practice, marketers are able to collect vast amounts of valuable data concerning their brand, products, customer needs and preferences, competition, and much more. Competitive analysis.

Social Media 180

Social Media Media Ideal Customer Profile Lead Generation 180

Miller Heiman Group

APRIL 14, 2020

This means that, for most consumers, the retail experience may start anywhere: on a website or during a phone call, in an email or on a live chat with customer service. The inability to impress customers means that most defining moments are neutral—and neutral moments are the biggest threat to customer loyalty.

Retail 124

Retail Consumer Lead Rank Lead Scoring 124

Sales and Marketing Management

JANUARY 23, 2018

Regardless of how much a company might try to step away from email in favor of project-based communication or real-time customer service platforms, email continues to be the most reliable option given its widespread use. But these traits don’t differentiate you at all — everyone should be focused on integrity.

Decision Maker 180

Decision Maker How To Cold Calling Transportation 180

Hubspot Sales

JUNE 30, 2020

The role of Revenue Operations is to ensure accountability and synchronicity among the goals and activities of organizations that are responsible for driving revenue, which is typically between sales, marketing, and customer service. Alignment between these three groups is especially important for B2B companies.

Revenue 141

Revenue B2B Company Strategy 141

Zoominfo

SEPTEMBER 25, 2018

Podcast host, Mark S A Smith puts it like this, “If you’ve got to sell something disruptive or just want to disrupt the competition, you’re in the right place.”. Sales, especially B2B sales, is so competitive even a small adjustment can be a tipping point in your breakthrough to success. Check it out! Listen here. Listen here.

Hiring 269

Hiring Top of Funnel B2B Lead Rank 269

Zoominfo

MAY 8, 2018

But branding is a fluid, subjective concept that we don’t always take the time to quantify—a must in today’s competitive business landscape. Dirty data impacts every aspect of a business from sales to customer service—but dirty data is especially detrimental to branding initiatives. Let’s get into it. Don’t be left in the dust.

Data 183

Data Buyer Persona B2B Buyer 183