Remove Company Remove Customer Service Remove Prospecting
article thumbnail

How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. The fact is retaining best customers remains a challenge for sales and marketing professionals, leading to wasted time and money. Put your whole team in a customer-facing role. What to do?

article thumbnail

What are customer service skills?

MTD Sales Training

When you hear the term ‘customer service’, what connotations spring up? Or that company who never stops cold-calling you? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. This means we have to see service as the baseline for what we are offering customers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

An S.O.S. From Sales Ops to Company Leadership

SBI Growth

Find out if your company is maximizing the benefits this team can deliver. Sales, marketing, IT, strategy, operations and customer service. Conducting predictive analysis to find better prospects. Providing a holistic view of customer performance and related interactions. Imagine the possibilities.

Company 296
article thumbnail

15 Indispensable Company Research Tools for B2B Sales Reps

Zoominfo

In the world of B2B sales, company research is a critical aspect of any successful rep’s daily duties. As a B2B sales rep, the more you know about a prospect and their company, the easier it is to sell to them. For this reason, we’ve put together the ultimate list of company research tools for sales reps. Check it out!

Research 233
article thumbnail

7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

article thumbnail

Building Value during the Price Objection

Mr. Inside Sales

Managers tell reps to stress the quality, the warranty, the features and benefits, but your prospects have heard all that before, haven’t they? Often times, services and products are roughly the same, and prospects will buy from the people they like, know or trust. Want a better way? But there isn’t. Get Access Today.

article thumbnail

Guide to Sales Automation: How to Streamline Prospecting

Zoominfo

Think about it: Traditional sales software applications have long since been deployed in streamlining daily tasks associated with prospecting and pipeline management. By 2020, 30% of all B2B companies will employ some kind of AI to augment at least one of their primary sales processes. How Does Sales Automation Work?