Pipeliner

FEBRUARY 20, 2025

In a recent podcast episode, John Golden interviews Titus Jumper , a multifaceted entrepreneur, about the evolution of chatbots and AI in customer service. Titus shares actionable advice on personalizing customer interactions and enhancing satisfaction through AI-driven tools. on all major podcast stations.

Customer Service 52

Customer Service Customer Case Study Study 52

SBI Growth

SEPTEMBER 23, 2020

Being customer-centric can no longer be a company’s competitive advantage. This is especially true in Europe, where we have seen a considerable shift across organizations and their focus on the Customer Experience. In order to truly drive top-line revenue, increase.

Revenue 263

Revenue Company Customer Competition 263

Zoominfo

MARCH 3, 2019

In the world of B2B sales, company research is a critical aspect of any successful rep’s daily duties. As a B2B sales rep, the more you know about a prospect and their company, the easier it is to sell to them. For this reason, we’ve put together the ultimate list of company research tools for sales reps. Let’s get into it!

Research 233

Research B2B Tools Company 233

Zoominfo

DECEMBER 21, 2020

The other quadrants include customer loyalty , offer expansion , and company transformation. This concept represents the full amount of companies or consumers that could become customers or the total revenue possible for a product to generate. How a company already performs in a new market.

Lead Rank 211

Lead Rank Company Apparel Lead Scoring 211

Hubspot Sales

AUGUST 7, 2024

But what is the best CRM for SaaS companies? Benefits of Using a SaaS CRM The Best SaaS CRM Software Finding the Perfect CRM for Your SaaS Company What Is a SaaS CRM? An effective CRM is make-or-break for SaaS companies because of: Customer Retention. Table of Contents What Is a SaaS CRM? User Experience.

Software 115

Software Software CRM Oracle 115

Pipeliner

NOVEMBER 24, 2024

Delight After closing the sale, the focus shifts to delighting the customer. Wes argues that exceptional post-sale service is crucial and should not be seen as a differentiator, as most companies claim to provide great service. Exceed Expectations: Go above and beyond to deliver more than what was promised.

Video 116

Video Strategy Top of Funnel Direct Mail 116

Zoominfo

DECEMBER 20, 2024

The apps help businesses customize their Salesforce environment, addressing needs across sales, marketing, customer service, and finance functions. Improved Data Management: Applications that ensure data accuracy and consistency across the company. With ZoomInfo, exporting enriched data into Salesforce is quick and easy.

SalesForce 130

SalesForce Top of Funnel Demand Generation Agencies Intent Signal 130

Lead411

FEBRUARY 27, 2025

The Hidden Struggle of Cancelling a B2B Data Contract: Why Some Companies Make It Hard to Leave Photo by Cytonn Photography on Unsplash When investing in a B2B data contract, businesses expect high-quality leads, seamless integrations, and reliable support. Opaque Cancellation Processes: Customers of Apollo.io and Seamless.AI

Cancellation 52

Cancellation Lead Scoring Lead Rank B2B 52

Sales Hacker

OCTOBER 30, 2024

On the other hand, an AI customer service platform targeting enterprise clients performs best in offline events or VIP dinners where relationships drive trust. Adapt Your Product to Fit Major Channels Some companies can adapt their product to make better use of high-potential channels.

Channels 114

Channels Scale Strategy Distribution 114

No More Cold Calling

JANUARY 3, 2019

As Eric Schmidt, former Google CEO, once put it, “We run this company on questions, not answers.” But curiosity isn’t just important at innovative tech companies. They work collaboratively with their sales team, customer service team, product team, marketing team—you name it. Google was looking for the trait of curiosity.

Google 299

Google Face-to-face Cold Calling Survey 299

Sales and Marketing Management

FEBRUARY 11, 2021

Author: Sabrina Ferraioli What makes a great company? Its customer service? While each component is essential, we need to look beyond individual elements to something all-encompassing that drives a company to achieve. A good company culture guides, supports and encourages a workforce to excel. Its products?

Inside Sales 348

Inside Sales Revenue Lead Rank How To 348

Zoominfo

FEBRUARY 20, 2018

Therefore, a company’s website is the equivalent of a digital first impression. Without the right tools, your website might make the wrong first impression—losing valuable business for your company. 5. Online Customer Service. Because of AI, less manpower is needed to provide excellent customer service.

Lead Rank 272

Lead Rank Churn Analysis Lead Scoring 272

Mr. Inside Sales

OCTOBER 11, 2021

What often makes the difference is your enthusiasm and belief in your company and what you’re selling. Recognizing this, I often use the following script to not only build value in my product or service, but also to build value in the most important part of my product—myself. And these are the things you look for as well, right?”.

Objections 285

Objections Face-to-face Gatekeeper Licensing 285

Nutshell

AUGUST 3, 2023

Every business’s sales pipeline is different, but one thing they all have in common is that they take people from prospective leads to paying customers. As a manufacturing company, a steady customer base is key to your business’s growth, and the best way to maintain that customer base is through sales pipeline management.

Pipeline 118

Pipeline Lead Scoring Lead Rank Company 118

Zoominfo

AUGUST 31, 2020

In 12 years, half the companies on the S&P 500 may fall off that list, according to industry research. Disruption and uncertainty are inevitable in these times, which is why a solid go-to-market plan is critical to address the unique stage and goals of any given company. Company transformation. Offer expansion.

Ideal Customer Profile 264

Ideal Customer Profile Lead Rank Marketing Loyalty 264

Sales and Marketing Management

JANUARY 14, 2019

They want to know that your company aligns well with their company, not just in terms of numbers or sales, but in terms of values and process. This is especially true for companies that have a B2C side. He has 35 years of manufacturing, international business leadership and customer service experience.

Negotiation 292

Negotiation Sales Process Strategy Discount 292

Sales Evangelist

DECEMBER 20, 2024

Trust is everything in the customer service industry. Its not only essential for sellers to be trustworthy; businesses must also strive to build trust with their customers. Yet today, she leads MMK Systems, a company that provides the Booking Manager System, the leading software for yacht charter businesses worldwide.

Company 40

Company Hubspot LinkedIn Survey 40

Pipeliner

FEBRUARY 28, 2025

In a recent interview, John Golden, the host, interviewed Jeff Mains , a successful entrepreneur and an expert in forming great companies to achieve long-term success. Jeff Mains, who has founded five companies that have generated over $200 million in revenue, said that the rate of change is the highest ever.

Ideal Customer Profile 105

Ideal Customer Profile Video Face-to-face Trends 105

Smooth Sale

DECEMBER 4, 2024

Photo by Geralt via Pixabay Attract the Right Job or Clientele: How Business Growth Depends on Customer Care and Service We often hear the terms Customer Care and Customer Service interchanged, but each has their defining moments to which we must pay serious attention. But our enthusiasm quickly faded.

Customer 109

Customer Loyalty Remedy Hiring 109

Sales and Marketing Management

APRIL 26, 2019

Author: Steve Norman I recently saw the CMO of a high-profile company present at an international marketing conference. I was surprised to hear him talk about the fact that his company was now embracing specialist sales roles. There is a whole field of expertise focused on satisfying our customers in a proactive way.

Top of Funnel 229

Top of Funnel Ideal Customer Profile Customer Lead Rank 229

Hubspot Sales

OCTOBER 16, 2024

When to Use Outsourced Cold Calling Disadvantages of Outsourced Cold Calling Top Cold Calling Companies Cold Calling: Is Outsourcing the Answer? To illustrate the process, I’ve provided hypothetical context below, to showcase how you’d outsource a company step-by-step: 1. Find your partner company. Prep your materials.

Outsourcing Services 105

Outsourcing Services Cold Calling Scale Hiring 105

Nutshell

JANUARY 29, 2025

In business, the difference between terms like customer success, customer service, and customer support can often be blurry. In this blog, well explore the differences between these terms and explain why each is vital for delivering exceptional customer experiences. Table of Contents What is customer success?

Customer 62

Customer Lead Scoring Lead Rank Customer Service 62

SalesFuel

NOVEMBER 3, 2024

John's innovative approach and dedication to mindset have helped Texas State Optical navigate industry challenges, including the impact of private equity and the shortage of optometrists, positioning the company for continued growth and success. In this podcast for sales managers and executive leadership, Audrey Strong, C.

Pharmaceuticals 104

Pharmaceuticals Hiring Licensing Twitter 104

Hubspot Sales

DECEMBER 4, 2024

Marketing , sales, customer service, you name it. Customer service folks are using AI to improve customers’ experiences. HubSpot’s 2024 State of Customer Service Report revealed that 86% of customer service experts believe that AI will “transform the experience customers get with their company.”

Benefit 91

Benefit Data Social Media Customer Service 91

Zoominfo

JANUARY 18, 2021

Additionally, CRM systems help companies streamline processes— they consequently improve productivity and profitability. Modern CRM tools can now be used to manage customer relationships across the entire customer journey, which spans marketing, sales, customer service, and more. So, what’s the overall goal?

CRM 204

CRM Data Ideal Customer Profile Strategy 204

Zoominfo

SEPTEMBER 4, 2019

In fact, 55% of customers say that they now trust companies less than they used to ( source ). This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. Let’s get into our top five strategies to build customer loyalty! Invest in multi-channel customer service.

Loyalty 206

Loyalty Customer Incentives Incentive 206

Pipeliner

FEBRUARY 18, 2025

Kasper is the founder of a company that helps brands build in-house marketing capabilities and the author of the bestselling book “Moving In-House.” Data-Driven Decisions : In-house teams can gather and analyze data more effectively, leading to more informed decision-making and stronger relationships with customers.

Lead Rank 95

Lead Rank Outsourcing Services Lead Scoring Marketing 95

Zoominfo

JANUARY 12, 2021

Improved Customer Service. Many B2B companies with a social media strategy have some sort of “listening” tool integration which alerts them to customer service requests, product issues, and general customer feedback. For example, most B2B companies have a larger presence on LinkedIn than Instagram.

Social Media 200

Social Media Media Strategy Benefit 200

Zoominfo

OCTOBER 23, 2019

Only 23% of businesses have incorporated AI into processes and product/service offerings today ( source ). The largest companies (those with at least 100,000 employees) are the most likely to have an AI strategy, but only half have one ( source ). 59% of B2B marketers expect AI to help identify prospective customers ( source ).

B2B 247

B2B Telecommunications Forecasting Scale 247

Smooth Sale

DECEMBER 3, 2024

Data supports this dichotomy: While 81% of customers want companies to offer personalized experiences, 64% don’t want companies to use artificial intelligence (AI) to improve customer service. Internet-Enabled Interactions: The Not-So-Good Of course, technology isn’t without its challenges.

Influencer 103

Influencer How To Social Media Call-back 103

Smooth Sale

OCTOBER 23, 2024

Photo by Geralt via Pixabay Attract the Right Job Or Clientele: How to Avoid Harming Your Brand’s Reputation Most companies strive to maintain a good image and reputation in the eyes of the public. When customers feel neglected or disrespected, it can lead to negative reviews and a tarnished image.

How To 103

How To Social Media Influencer Hiring 103

Understanding the Sales Force

JULY 10, 2023

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156

Customer Wireless Customer Service Call-back 156

Smooth Sale

AUGUST 29, 2023

Attract the Right Job Or Clientele: Do You Realize A Slow Internet Connection Can Negatively Impact Your Company? Your internet and ethernet speed can make a huge difference in your company’s productivity, customer satisfaction, and bottom line. The dilemma can lead to overstocking or understocking issues, which can be costly.

Company 109

Company Lead Scoring Lead Rank Conference 109

Partners in Excellence

JANUARY 22, 2025

” James gets at the root of so many of the issues we see about the terrible use of LLMs in selling, marketing, customer service. Let me give you an examples: Years ago, I co-founded a AI company (we focused on neural networks), focused on improving process based manufacturing.

Engineering 124

Engineering Decision Maker Tools Face-to-face 124

Sales and Marketing Management

JANUARY 20, 2020

It’s not just B2C companies that are selling directly from their websites, on Amazon or through affiliate relationships. Reps aren’t disappearing; instead, they’re transitioning into the value-added resources their business customers need. As a recognized thought leader, you’re building trust with customers and prospects.

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312