Closing, Customer Service and Selling Skills

To Become A Master Salesperson, Master NON Selling Skills.

Jeffrey Gitomer

AUGUST 23, 2011

To Become A Master Salesperson, Master NON Selling Skills. Tweet Share Everyone talks about “how to sell” Not me. Let me give you the non-sales skills version. These are the life skills that will help you rise to the top. None of them are about “how to close the sale.” Hire Jeffrey.

Selling Skills

Selling Skills Hiring Social Media Lead Rank

Selling Skills or Selling Process? Which is Holding You Back.

The Sales Hunter

NOVEMBER 15, 2011

Selling Skills or Selling Process? A person with strong selling skills. Strong selling skills certainly are a beginning. These include the ability to listen, ask questions, create a unique selling proposition and ultimately close. Finally, review your closing process.

Selling Skills

Selling Skills Ideal Customer Profile Negotiation Facebook

Skip the Presentation and Close More Sales

The Sales Hunter

AUGUST 5, 2013

The objective of a sales call is to have a discussion with the customer. The more engaging you are with the customer, the more likely you will be in closing the sale. My sense is that within a week or two of moving to this approach, you’ll be closing more sales and making a bigger impact with your customers.

Closing

Closing Consultative Selling Motivation Selling Skills

Webinars

The Intersection of AI and Sales: Personalization Without Compromise

Beyond the Buzz: How to Turn Marketing Trends into Revenue-Driving Strategies

MORE WEBINARS

Sell Naked! You’ll Shock Your Customers and Yourself at How Good You Are!

The Sales Hunter

APRIL 15, 2014

Oh, when I say “naked,” what I mean is going into a customer call with zero sales materials. Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills Prospecting questions sales presentations selling skills' Excuse me, […].

Customer

Customer Consultative Selling Selling Skills Customer Service

11 Tips to Build an Effective Customer Relationship

The Sales Hunter

MAY 27, 2014

Having an effective relationship with the customer can go a long ways to closing the sale and, more importantly, to closing sale after sale through an […]. Blog Customer Service Professional Selling Skills customer relationships sales relationships' This applies whether it be B2B or B2C.

Customer

Customer B2C Selling Skills Customer Service

VIDEO SALES TIP: What You Must Know About the Internet and Your Sales Process

The Sales Hunter

JUNE 22, 2013

Blog Closing a Sale Cold-Calling Consultative Selling Customer Service Negotiation Networking pricing Professional Selling Skills Prospecting customer internet prospect prospecting sales process sales prospect' ” Sales Motivation Blog. .

Sales Process

Sales Process Video Cold Calling Consultative Selling

Salespeople Who Give Discounts are Not Salespeople

The Sales Hunter

NOVEMBER 8, 2012

To offset their inability to do what they’re supposed to be able to do, they feel the way to close the sale is by offering a discount. My view when it comes to salespeople using a discount to close a sale is they are not a salesperson at all. Rather, I think they’re a customer service person at best.

Discount

Discount Customer Service Closing Selling Skills

6 Ways Salespeople Kill Sales

The Sales Hunter

JULY 18, 2013

We need to be continually assessing our sales process and challenging ourselves on these six items and ask ourselves how close we are coming to doing them. I’m being soft here and giving us the benefit of the doubt by saying “how close are we coming to doing them.” ” Sales Motivation Blog.

Cold Calling

Cold Calling Consultative Selling Customer Service Selling Skills

Securing Repeat Sales from Existing Customers with 2/2/2

The Sales Hunter

APRIL 30, 2013

Blog Closing a Sale Cold-Calling Consultative Selling Customer Service Motivational Sales Speaker Phone Sales Tips Professional Selling Skills Prospecting Sales Development Training customer service phone sales tips profit repeat sales sales tips telephone sales' ” Sales Motivation Blog.

Customer

Customer Cold Calling Customer Service Consultative Selling

4 Ways to Close More Sales By Changing Your Sales Process.

The Sales Hunter

DECEMBER 8, 2011

4 Ways to Close More Sales By Changing Your Sales Process. It’s only natural for salespeople to be focused on how many sales they close and what their overall numbers are. Below are four things you can do right now to your sales process that will help you close more sales. customer service. selling skills.

Sales Process

Sales Process Closing Hiring Ideal Customer Profile

5 Ways to Avoid Stupid Customers

The Sales Hunter

SEPTEMBER 10, 2013

The more time they spend with them, the less time they’ll have to spend with good customers. Blog Closing a Sale Customer Service leadership Negotiation Professional Selling Skills' Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Customer

Customer Negotiation Selling Skills Customer Service

2 Seconds of Silence: Your Ticket to Selling More

The Sales Hunter

AUGUST 1, 2013

The results will be better information that will ultimately uncover better needs and lead to a better close. Blog Closing a Sale Consultative Selling Customer Service Phone Sales Tips Professional Selling Skills closing techniques customer service listening sales selling techniques'

Consultative Selling

Consultative Selling Customer Service Selling Skills Closing

VIDEO SALES TIP: Stop Comparing Yourself to Your Competition

The Sales Hunter

AUGUST 31, 2013

Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills Prospecting competition desired outcomes video sales tip' Check out the below video to see what I mean: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .

Competition

Competition Video Consultative Selling Selling Skills

Using Sales Managers and Executives to Close More 4th Quarter Sales

The Sales Hunter

SEPTEMBER 20, 2013

Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting cel prospect prospecting sales prospecting senior level people' Start making calls this week! It’s your business. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Sales Management

Sales Management Cold Calling Closing Consultative Selling

How a Simple Pause Can Save a Sales Call

The Sales Hunter

JULY 17, 2013

Yes, it can feel uncomfortable at first, but after you master the technique, you’ll feel a lot more comfortable, thanks to the additional sales you’re closing. Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Cold Calling

Cold Calling Customer Service Consultative Selling Negotiation

Stop Using Your Brain as Your CRM

The Sales Hunter

JULY 30, 2013

Sure, we’ll be able to remember the big stuff, but many times the ability to close a sale rests on our ability to take a small key piece of information and leverage it. When we try and merely remember everything, we run the risk of losing pieces of crucial information. Don’t try and just remember the important stuff.

CRM

CRM Cold Calling Consultative Selling Customer Service

What Do Your Customers Remember After You Leave?

The Sales Hunter

FEBRUARY 6, 2014

When talking about this, I say it goes far beyond what you’re selling and is critical regardless of whether or not you close a sale. Mark Hunter is the author of High-Profit Selling: Win the Sale Without Compromising on Price. We all impact people everyday.

Customer

Customer Customer Service Motivation Selling Skills

8 Reasons Your Customers Don’t Care

The Sales Hunter

JUNE 25, 2013

If you want to close more sales, you better first do something about these 8 reasons your customers don’t care: 1. If you do try to fake that you care, your customer will throw you out even faster. Successful salespeople care about their customers. Yet, too many salespeople do just that — ignore the customer!

Customer

Customer Customer Service Motivation Selling Skills

Do Customers Lie Intentionally to Salespeople?

The Sales Hunter

AUGUST 8, 2013

If shady salespeople are attracting shady customers, they deserve each other. When you look at it that way, you can’t help but examine yourself closely. When a salesperson comes up with what the customer knows is a lame excuse for something, what signal does that send? This is a good thing!). ” Sales Motivation Blog.

Intent

Intent Customer Customer Service Consultative Selling

It’s Time to Throw Away the Marketing Materials

The Sales Hunter

JUNE 11, 2013

Without the use of materials, you must take more time to prepare, because now you’re being very focused on the individual customer you’re about to meet. When the salesperson can make things happen without using marketing aids, it tells me they’re on top of their game and they know their business.

Marketing

Marketing Consultative Selling Customer Service Motivation

Help Your Customers Achieve What Seems Unreachable

The Sales Hunter

MAY 8, 2013

I’m always fascinated when I talk to salespeople who are so intently focused on their product or service that they lose sight of what the product or service actually means to the customer. This goes way beyond “benefits” of what you sell. Help your customers achieve what seems unreachable.

Customer

Customer B2C Customer Service Selling Skills

Are You Selling the Simple Way? Find Out…

The Sales Hunter

MAY 23, 2014

Not only do we wind up confusing the customer, but many times we also wind up confusing ourselves. Salespeople are quick to blame the customer as being […]. Blog Closing a Sale Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting prospect prospecting sales process'

Cold Calling

Cold Calling Consultative Selling Selling Skills Customer Service

Never Leave a Sales Call Without Closing on Something

The Sales Hunter

FEBRUARY 19, 2013

Regardless of how bad the sales call might be going, you should never leave a sales call without closing on something. If you have not taken the time for the two of you to agree, then you don’t have the leverage to come back to the customer for a follow-up meeting. Doing so gives you momentum on which to build.

Closing

Closing Call-back Follow-up Motivation

VIDEO SALES TIP: Your Customer Wants Outcomes, Not “Benefits”

The Sales Hunter

MAY 31, 2013

When you do this, you will be able to close faster and at better profit margins. Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills Sales Motivation benefits closing customer service outcomes sales techniques sales tip video sales tip'

Benefit

Benefit Video Customer Margin

VIDEO SALES TIP: Using “Out of Office” Auto Reply to Your Advantage

The Sales Hunter

SEPTEMBER 21, 2013

Blog Closing a Sale Customer Service Professional Selling Skills Prospecting email email tips prospect sales prospecting video video sales tip' Yes, I know it’s not always possible to reply, but for the times you can, you will benefit greatly. ” Sales Motivation Blog. .

Video

Video Selling Skills Customer Service Motivation

Close More Sales by Giving Your Customers an Option

The Sales Hunter

SEPTEMBER 25, 2012

Many times customers will hesitate to buy something, even if it’s what they’re looking for, if they feel the salesperson is pressuring them. One way to engage your customer in the closing process and allow them to feel they’re in control is by asking them a question as part of your close.

Closing

Closing Customer Motivation Examples

Why? How Come? Can You Explain More? Could You Give Me Another Example?

The Sales Hunter

JULY 9, 2013

Blog Closing a Sale Consultative Selling Customer Service Professional Selling Skills Prospecting Purchasing Department Sales Training Tip closing closing a sale questions sales questioning sales tip' Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Examples

Examples Consultative Selling Selling Skills Customer Service

The Power of Short Questions in the Sales Process

The Sales Hunter

AUGUST 27, 2013

Strive to make at least 50% of your questions short, and you’ll find yourself gathering much better information from your customers. Blog Closing a Sale Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting prospect prospecting questioning questioning skills'

Sales Process

Sales Process Cold Calling Consultative Selling Selling Skills

4 Best Ways to Prevent Summer Sales Call Cancellations

The Sales Hunter

JUNE 18, 2013

Summer schedules mean some places close a little earlier, but what it also can mean is that people tend to be available earlier in the morning for appointments. When you schedule the appointment, let the customer know you’ll be bringing somebody else with you. Don’t hesitate to schedule appointments earlier than normal.

Cancellation

Cancellation Cold Calling Call-back Consultative Selling

VIDEO SALES TIP: Be Careful with the Words You Use When Selling

The Sales Hunter

MAY 11, 2013

Certain words may seem like no big deal, but in a selling situation, you can cause damage with… “To tell you the truth…” “Honestly…” “Seriously…” If you are using these words and phrases to set things up, they may actually convey something else to your customers.

Video

Video Selling Skills Consultative Selling Customer Service

Sign Up For My February 8 Webinar - Closing the Sale [Space Is.

Jeffrey Gitomer

FEBRUARY 6, 2012

Sign Up For My February 8 Webinar – Closing the Sale [Space Is Limited]. It’s this Wednesday, February 8, and it’s all about closing the sale. Contrary to decades of sales teaching, closing the sale is not a matter of psychological trickery or mental manipulation. No money is made before the sale is closed.

Webinar Metrics

Webinar Metrics Hiring Closing Social Media

Confidence Warrants a Higher Price: How Confident Are You?

The Sales Hunter

FEBRUARY 18, 2014

Salespeople always want a higher price and don’t want to offer a discount to close the sale. In fact I’ll say it is as powerful of an attribute in the selling process as anything else. Mark Hunter is the author of High-Profit Selling: Win the Sale Without Compromising on Price.

Cold Calling

Cold Calling Motivation Discount Selling Skills

Is Your Sales Process Slow or Fast?

The Sales Hunter

AUGUST 12, 2013

I will state that fast will result in closing more deals, but slow will result in closing bigger deals. . Selling fast works great because it gets you to a state of actually doing business with the client rather than merely talking about it. Is your sales process slow or fast? There are valid arguments for both sides.

Sales Process

Sales Process Consultative Selling Selling Skills Customer Service

Your Customer Doesn’t Care About Your Price

The Sales Hunter

SEPTEMBER 3, 2013

I would appreciate hearing from you, because this matter of pricing is of vital importance as we succeed in helping our customers. Blog Closing a Sale Consultative Selling Customer Service pricing Professional Selling Skills benefits customer benefits discount discounting features price'

Customer

Customer Discount Comparison Consultative Selling

5 Secrets for Dealing with Customers Who Push Back on Price

The Sales Hunter

JULY 9, 2013

The results you achieve will vary, but the biggest thing to remember is when the customer pushes back on your price, you do have options. Blog Closing a Sale Consultative Selling Customer Service pricing Professional Selling Skills Prospecting discount discounting price sales discounting'

Discount

Discount Customer Consultative Selling Selling Skills

Great Salespeople Know Success Is Not What They Did Yesterday (Part 14 of a series!)

The Sales Hunter

JANUARY 9, 2014

Blog Closing a Sale Customer Service leadership Professional Selling Skills great success' Go after being great! Don’t settle for being average! Copyright 2014, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

Selling Skills

Selling Skills Customer Service Motivation Closing

The BEST Thing You Can Do When You Can't Close a Big Sale.

The Sales Hunter

FEBRUARY 25, 2012

The BEST Thing You Can Do When You Can’t Close a Big Sale. You have been working your tail off trying to close this one client, and just when you think that moment is going to come, the client delays or backs off all together. What is the best thing you can do when you can’t close a sale? Call your best customer!

Closing

Closing Ideal Customer Profile Negotiation Hiring

The 100-year path to a sale is over: Road Closed | Jeffrey Gitomer.

Jeffrey Gitomer

DECEMBER 16, 2011

The 100-year path to a sale is over: Road Closed. How do I close a sale? Online Training. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Gitomer | December 16, 2011 | 1 Comment. ALL of them focus around how to do something new with a strategy that is 100 years old. How do I overcome objections? How do I make a better cold call?

Hiring

Hiring Cold Calling Closing Social Media

Is Your Price a “Cost” or “Investment”?

The Sales Hunter

AUGUST 6, 2013

Blog Closing a Sale Cold-Calling Consultative Selling Customer Service pricing Professional Selling Skills benefits cost features investing investment price' Is your sales process geared around presenting a cost or inviting someone to make an investment? Copyright 2013, Mark Hunter “The Sales Hunter.”

Cold Calling

Cold Calling Consultative Selling Selling Skills Benefit

9 Secrets to Make Senior Management’s Meeting with a Customer Effective

The Sales Hunter

APRIL 11, 2013

Worst thing you can do is to put a senior manager in a position where they feel uncomfortable, especially if they aren’t overly confident in making the customer call in the first place. Ensure the senior manager knows it is your job to both open and close the call since it is your account. ” Sales Motivation Blog.

Meeting

Meeting Customer Cold Calling Consultative Selling

Can a Relationship with a Customer Hurt Your Profit?

The Sales Hunter

JANUARY 10, 2014

In sales we always talk about the importance of getting close to our customers. We all want to improve a customer relationship, right? However, we have to keep in mind that too much of anything can turn into a bad thing. Blog Customer Service Professional Selling Skills customer customer service'

Customer

Customer Customer Service Selling Skills Up-Sell

VIDEO SALES TIP: Discounting? Use this Strategy.

The Sales Hunter

APRIL 13, 2013

Blog Closing a Sale Customer Service pricing Professional Selling Skills discount discounting price' If that sounds crazy, check out the below video to see exactly what I mean. How to discount correctly: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .

Discount

Discount Video Strategy Selling Skills

Discounting a Price to Close-Out Inventory

The Sales Hunter

FEBRUARY 22, 2013

Yes, you can discount your price as a way to close-out inventory or to get out of a particular business. Argue all you want about how this is a “close-out,” but sorry, it doesn’t validate the person who earlier paid full-price. This can have significant implications going forward.

Discount

Discount Closing Margin Resources

Less is More: The Art of Selling More in Less Time

The Sales Hunter

DECEMBER 19, 2013

Ask yourself what can you do to speed up the sales process, not to merely close easy sales, but to get the sale that otherwise would not have occurred using a drawn out slow process. Blog Consultative Selling Customer Service Professional Selling Skills Sales Motivation sales process selling skills'

Selling Skills

Selling Skills Consultative Selling Motivation Customer Service

To Become A Master Salesperson, Master NON Selling Skills.

Selling Skills or Selling Process? Which is Holding You Back.

Webinars

Trending Sources

Skip the Presentation and Close More Sales

Webinars

Sell Naked! You’ll Shock Your Customers and Yourself at How Good You Are!

11 Tips to Build an Effective Customer Relationship

VIDEO SALES TIP: What You Must Know About the Internet and Your Sales Process

Salespeople Who Give Discounts are Not Salespeople

6 Ways Salespeople Kill Sales

Securing Repeat Sales from Existing Customers with 2/2/2

4 Ways to Close More Sales By Changing Your Sales Process.

5 Ways to Avoid Stupid Customers

2 Seconds of Silence: Your Ticket to Selling More

VIDEO SALES TIP: Stop Comparing Yourself to Your Competition

Using Sales Managers and Executives to Close More 4th Quarter Sales

How a Simple Pause Can Save a Sales Call

Stop Using Your Brain as Your CRM

What Do Your Customers Remember After You Leave?

8 Reasons Your Customers Don’t Care

Do Customers Lie Intentionally to Salespeople?

It’s Time to Throw Away the Marketing Materials

Help Your Customers Achieve What Seems Unreachable

Are You Selling the Simple Way? Find Out…

Never Leave a Sales Call Without Closing on Something

VIDEO SALES TIP: Your Customer Wants Outcomes, Not “Benefits”

VIDEO SALES TIP: Using “Out of Office” Auto Reply to Your Advantage

Close More Sales by Giving Your Customers an Option

Why? How Come? Can You Explain More? Could You Give Me Another Example?

The Power of Short Questions in the Sales Process

4 Best Ways to Prevent Summer Sales Call Cancellations

VIDEO SALES TIP: Be Careful with the Words You Use When Selling

Sign Up For My February 8 Webinar - Closing the Sale [Space Is.

Confidence Warrants a Higher Price: How Confident Are You?

Is Your Sales Process Slow or Fast?

Your Customer Doesn’t Care About Your Price

5 Secrets for Dealing with Customers Who Push Back on Price

Great Salespeople Know Success Is Not What They Did Yesterday (Part 14 of a series!)

The BEST Thing You Can Do When You Can't Close a Big Sale.

The 100-year path to a sale is over: Road Closed | Jeffrey Gitomer.

Is Your Price a “Cost” or “Investment”?

9 Secrets to Make Senior Management’s Meeting with a Customer Effective

Can a Relationship with a Customer Hurt Your Profit?

VIDEO SALES TIP: Discounting? Use this Strategy.

Discounting a Price to Close-Out Inventory

Less is More: The Art of Selling More in Less Time

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