SaaStr - Sales Strategy

JANUARY 24, 2019

As you scale your salesteam, unless you are very careful whom you hire and how you train them, incentives being what they are in variable compensation, some negative behavior will creep in. Many call it “Churn and Burn” or other variants. Clawback sales commission for customers that churn quickly. It’s bad for everyone.

Churn 93

Churn Scale Commission Hiring 93

Zoominfo

MAY 20, 2021

Email is the OG digital marketing tool. While it might seem basic and a little bit boring, email is actually the most advanced medium of communication between marketers and their ideal customers. You’ll get high ROI According to Campaign Monitor , email marketing generates $38 for every $1 spent, which computes to a 3,700% ROI.

Email Marketing 130

Email Marketing Benefit Webinar Metrics Marketing 130

Zoominfo

JUNE 25, 2021

This KPI helps the rep understand which discounts are most effective, which can help reach sales objectives faster by attracting prospects with incentives that work. Average cost or price per unit measures the marketing costs your company spent on a single purchase of your product or service. Sales and Marketing Alignment.

Sales Qualified Lead 227

Sales Qualified Lead Top of Funnel B2B Lead Rank 227

Sales Hacker

APRIL 22, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Harmony Anderson is an entrepreneurial marketing leader with deep expertise in building global GTM strategies at growth startups. She is currently the VP of Growth and Marketing at Superhuman, the most productive email app ever made for teams.

Paid Content 95

Paid Content Top of Funnel Webinar Metrics Marketing 95

Zoominfo

SEPTEMBER 5, 2023

Harnessing AI requires a strong alignment of incentives across departments, coupled with high-quality data and experienced resources to get the job done. By having distinct segments, businesses can further tailor their marketing messages, ensuring they’re especially relevant for each segment. The good news?

Lead Rank 130

Lead Rank Data Marketing Segment 130

SalesFuel

APRIL 30, 2025

Monitoring and quantifying things like engagement and churn rate simply take more time. Offer loyalty incentives A winning customer retention strategy may also include incentives that encourage loyalty. Additionally, many sellers offer referral programs that offer incentives, which encourages clients to bring in new business.

Retention 52

Retention Strategy Incentives Incentive 52

Cincom Smart Selling

APRIL 21, 2025

Sales planning Sales planning shapes how sales teams approach their target market. Sales incentives Sales incentives are reward systems plans for sales teams to drive their efforts to sell products and reach goals. They can set attainable targets, update incentives commissions, and adjust strategies as needed.

Incentives 48

Incentives Incentive Compensation Territories 48

Sales and Marketing Management

JUNE 22, 2020

In this article, I will discuss the challenges in the B2B SaaS customer experience and how to tackle these potential barriers upfront – rather than trying to do damage control months into the implementation when the customer is annoyed, disappointed, and on the path to churn. Top Risk Factors in B2B SaaS Customer Success.

B2B 207

B2B Customer Vendor Enterprise 207

Sales and Marketing Management

AUGUST 3, 2020

Let’s take a closer look at the challenges in the B2B SaaS customer experience and how to tackle these potential barriers upfront rather than trying to do damage control months into the implementation, when the customer is annoyed, disappointed and on the path to churn. Top Risk Factors In B2B SaaS Customer Success.

B2B 177

B2B Customer Vendor Enterprise 177

Sales and Marketing Management

OCTOBER 21, 2019

That, in turn, leads to greater sales rep churn. Sales has a lot of incentive to bring in revenue, but they need the right tools to do it efficiently and effectively. Giles House is the general manager of SAP , a market leader in enterprise application software. But this isn’t just a problem for salespeople in their day-to-day.

Top of Funnel 136

Top of Funnel Hiring Commission SAP 136

Sales Hacker

MAY 9, 2019

Know what to Include in a Sales Incentive Plan. This is what the person would be paid annually and it has two elements; a base salary and a sales incentive held against sales, also known as variable pay. NOTE: We recommend refraining from calling any sales incentives a bonus. Determine Total On-Target Earnings (OTE).

Face-to-face 110

Face-to-face Compensation Commission Lead Rank 110

Tenbound

OCTOBER 31, 2024

Recently, Nicolas De Kouchkovsky released his Sales Tech Market Map with the following categories. Website PFL: Provides a tactile marketing platform that integrates digital marketing with direct mail and gifting solutions. Each example company is followed by it’s Tenbound Review page for further research. Website **12.

Sales Technology 52

Sales Technology Sales Qualified Lead Research Lead Rank 52

Hubspot Sales

MARCH 21, 2019

To accurately calculate an organization’s sales velocity, start by separating small, mid-market, and enterprise pipelines. Once you’ve divided your market segments, run a sales velocity equation for each one. Sales Velocity = Number of Opportunities x Deal Value x Win Rate / Length of Sales Cycle. How Discounts Affect Sales Velocity.

How To 138

How To Sales Cycle Discount Lead Rank 138

Sales Hacker

APRIL 21, 2022

SaaS companies tend to follow a typical path, and it almost always leads to moving up-market and enterprise sales. But as SaaS startups mature, they usually start moving up-market. You’ll need to acquire less customers to generate the same amount of revenue and bigger companies have a lower churn rate.

Ideal Customer Profile 104

Ideal Customer Profile Marketing Account Based Marketing Enterprise 104

LeadFuze

DECEMBER 1, 2021

Beating the Odds On Sales Team Churn Rates. It’s the responsibility of managers to design and implement quotas, incentives, territories, roles and responsibilities. Who are these high-churning managers? Who currently have job openings for marketing help. Managers and HR people are the first on the chopping block.

Churn 52

Churn Hiring Scale Salary 52

The Spiff Blog

OCTOBER 6, 2022

This article will show you how the right commission plan execution can retain your employees, reduce customer churn and increase trust between internal teams. . But remember that while the execs are driven by revenue and low customer churn, your sales reps are driven by their incentive compensation plans.

Commission 75

Commission Compensation Churn Incentives 75

Sales Hacker

NOVEMBER 2, 2017

Free trials are a great marketing tactic. High trial conversions are a good sign – people are interested in you and your product, your marketing channels are working – but they don’t pay the rent. It’s about relevant content.” ~ Dan Jak , Email Marketer. Email marketing continues to be a dynamic channel for business.

Lead Rank 107

Lead Rank Customer Churn Segment 107

Close.io

AUGUST 30, 2019

In other words, we are experiencing the product-led era that came as a replacement to the marketing and the sales-led one. How is product-led different than marketing-led? With PLG, modern software companies manage to reduce overhead costs by massively reducing the cost of marketing and sales activities. Final thoughts.

Top of Funnel 90

Top of Funnel Lead Rank Marketing Sales Qualified Lead 90

Sales Hacker

JUNE 29, 2020

The relationship between Sales and Marketing in SaaS. Traditional sales: For SaaS companies, traditional usually means marketing the company as much as possible, building brand awareness, and generating interested prospects. Instead, the sales process is a kind of self-running extension of your marketing and advertising.

Lead Rank 103

Lead Rank Strategy Scale Lead Scoring 103

Hubspot Sales

SEPTEMBER 8, 2020

And according to Salesforce , the CRM is among the top three tools and technologies for creating personalized interactions with customers to foster loyalty and better marketing ROI. So you need to sell CRM software to your team — otherwise, they’ll behave like customers who churn. Offer an incentive for CRM usage.

Software 136

Software Software CRM Hiring 136

Close.io

OCTOBER 22, 2019

But you as a SaaS business want to sign them up for annual deals when possible since that's going to increase cashflow and predictability and decrease your churn. Because you want to understand churn first and see how long people stick around by choice. In their MRR churn study, Price Intelligently found that SaaS companies.

Churn 77

Churn Hiring Discount How To 77

Hubspot Sales

OCTOBER 20, 2021

Compensation is the ultimate incentive. Finally, review their average deal size and churn. Not Aligning With Marketing. Forgive the SAT word, but your sales and marketing departments need to be symbiotic — one can't productively function without the other. Using Out-of-Date Compensation Plans.

Scale 130

Scale Hiring Compensation Territories 130

The Spiff Blog

OCTOBER 19, 2023

But, in this era of constantly shifting market conditions, it can be difficult to know what changes will best set your sales organization on the path towards success. Market data shows that the proportion of ARR earned from new business has decreased from 61.4% Personalizing sales incentives is a difficult task for a number of reasons.

Compensation 83

Compensation Incentives Incentive Commission 83

Sales Hacker

DECEMBER 4, 2020

This metric is also used to pay out incentives to sales reps based on their individual or team quota achievement (this is likely the part your reps care about most). This metric can be tracked to see the efficacy of the sales teams and/or maturity of the product-market fit. Most likely this will be measured by month, quarter, or year.

Data 136

Data Lead Rank Pipeline Lead Scoring 136

Nutshell

OCTOBER 8, 2018

BEN GOLDSTEIN, CONTENT MARKETING MANAGER “I wrote the email series announcing the price increase as well as the explainer page on our website, and I worked with Mike on the copy for the ‘You’re a Pro’ upgrade campaign.”. Failure would have been if we churned out an amount that was more than what we gained.

Churn 124

Churn Lead Rank Lead Scoring Cancellation 124

PandaDoc

MAY 12, 2025

If the initial go-to-market pricing strategy is off, by the time the company makes an adjustment, damage is already done. Its a core concept of pricing analytics and a key variable in how businesses ultimately set prices, forecast demand, and position products in competitive markets. Interpret higher prices as indicators of quality.

Lead Rank 52

Lead Rank Discount Loyalty Lead Scoring 52

Hubspot Sales

OCTOBER 16, 2017

If you want them to stop selling to poor fit customers, institute a clawback so they lose their commission if the customer churns or returns the product within a set window of time. They get the security of a steady income with the economic incentive to sell. The "right" and "wrong" behaviors depend on your high-level company goals.

Compensation 145

Compensation Hiring Salary Commission 145

Tony Hughes

MAY 12, 2019

99% of their revenue is 'recurring' (SaaS) and with less than 1% customer churn. They invest only 14% of revenue and have only 12% of their people working in sales and marketing. She delivered commentary on Atlassian which means their 19% spend is all on marketing rather than sales ( article here ).

Revenue 65

Revenue Hiring Marketing NetSuite 65

Partners in Excellence

JUNE 10, 2018

Things change, someone or something has disrupted things–new/non traditional competition, business model changes, market shifts, changes in the economy, a butterfly landing on a leaf in a Brazilian jungle (talk about an obscure reference–ask me if you don’t understand.). Setbacks, while often unpleasant, are a blessing.

Churn 82

Churn Call-back Incentives Incentive 82

Zoominfo

JUNE 25, 2021

This KPI helps the rep understand which discounts are most effective, which can help reach sales objectives faster by attracting prospects with incentives that work. Average cost or price per unit measures the marketing costs your company spent on a single purchase of your product or service.

Sales Qualified Lead 100

Sales Qualified Lead B2B Top of Funnel Lead Rank 100

Sales Hacker

FEBRUARY 12, 2021

For such a complex system to run smoothly, all departments: sales, marketing, support, and accounting need to be connected and communicate in real-time. Key features: All-in-one CRM platform with sales, marketing and support capabilities. Track your recurring revenue, upgrades, downgrades, and churn.

Enterprise 116

Enterprise Enterprise CRM NetSuite 116

Sales Hacker

JUNE 19, 2019

A few sales team think messaging has some marketing use-cases, but they’re oblivious about using it in their sales funnel. It’s now a powerful medium for businesses to scale their inbound sales, marketing, and support efforts. Best of all, it offers a better user experience than many other sales and marketing apps.

Campaigns 105

Campaigns Top of Funnel Lead Gen Scale 105

The Spiff Blog

JANUARY 9, 2024

For example, let’s say your number one priority as a business is to reduce customer churn. As a sales leader, it’s important to make sure your training and coaching sessions address the issues that ultimately lead to customer churn. What if unforeseen market conditions result in unexpected customer churn or a dip in revenue?

Banking 84

Banking Hiring Churn Compensation 84

Pipeliner

MAY 4, 2022

A good customer acquisition strategy combines multiple marketing channels and tactics to create sustainable, long-term growth. It would be best to define your target audience to understand where and how to focus your marketing efforts. Great customer acquisition marketing begins with clear goals and objectives that you can quantify.

Ideal Customer Profile 59

Ideal Customer Profile Strategy Churn Customer 59

Cience

OCTOBER 14, 2020

This metric is also used to pay out incentives to sales reps based on their individual or team quota achievement. <double This metric can be tracked to see the efficacy of the sales teams and/or maturity of the product-market fit. If you have fewer clients, the risk is higher with churn than having a larger client base.

Lead Rank 98

Lead Rank Pipeline Top of Funnel Segment 98

The Spiff Blog

AUGUST 17, 2023

Your goal is to offer the right incentive to drive specific sales behaviors. That’s why commission plans often miss the mark— either offering a suboptimal pay mix that doesn’t drive performance, or overshooting incentives and driving unnecessary costs. For example, what’s the relationship between deal size and customer churn?

Commission 77

Commission Compensation Incentives Incentive 77

Sales Hacker

NOVEMBER 16, 2021

Lead generation falls into two key categories: Outbound lead generation: direct mail, email marketing, and cold calls. Inbound lead generation: PPC, content marketing, and SEO. This will feed a steady flow of possible leads into your marketing. Email marketing and list building/management tools. PPC marketing tools.

Paid Content 127

Paid Content Lead Generation Lead Rank Lead Scoring 127