Churn Customer Service Sales Management 
Membrain
FEBRUARY 19, 2020
Every year, businesses lose billions of dollars in sales due to bad customer service. In 2016, a survey from NewVoiceMedia quantified the amount of money lost that year by US businesses at roughly $62 billion.
Hubspot Sales
MAY 10, 2018
In a similar survey, 90% of respondents said they were more likely to purchase more if a company provided excellent customer service. The same respondents were also more likely to make additional purchases if the company provided excellent customer service. How Reps Can Become Exceptional at Customer Service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hubspot Sales
JUNE 16, 2022
The role of a sales team is to sell. The sales manager is responsible for creating, advancing, and managing the people, processes, and systems for their team to be successful. While this job routinely requires setting goals for the team, sales managers must set goals for themselves as well.
No More Cold Calling
APRIL 9, 2015
Sales has always been a “sink or swim” profession, so it’s not surprising how many reps end up drowning. Why Sales Leaders Aren’t Leading One could argue that sales managers don’t know how to coach. Change Your Game, or Lose Your Team You have a big problem when there is churn in your sales team.
Hubspot Sales
JANUARY 31, 2018
If you often receive the objection, “ You’ve said your customer service team responds to client issues within three days, but we’re really looking for a company offering same-day issue resolution ,” find out what your customer service team is already doing to address this objection, and bring your own ideas and strategies to the conversation.
Partners in Excellence
AUGUST 25, 2014
” Since sales is responsible for getting orders, generating revenue, acquiring customers, and growing the business–if we aren’t doing those things, it’s easy to think “We’ve got a sales problem!” When we dive into the situation, inevitably we find there may be problems in sales.
Nutshell
APRIL 23, 2020
Depending on your industry and the study you cite, research indicates that acquiring a new customer can be five to 25 times more expensive than keeping a current one. In addition, increasing customer retention rates by just 5% can increase profits by 35 to 95%. Poor relationships with customers lead to churn.
Expert insights. Personalized for you.
125 
Let's personalize your content