Sales and Marketing Management
SEPTEMBER 6, 2019
From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. Smart companies saw the possibilities of cyber customer service from the beginning, and jumped right on that bandwagon. Operators Are Standing By.
Pointclear
FEBRUARY 2, 2011
A mere 12% of business executives say their companies are using social media effectively, according to a recent study by Harvard Business Review Analytic Services. Sometimes, it’s because they are unsure of the real value, and sometimes it’s because they aren’t sure how to approach social channels. Why is that?
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Hubspot Sales
MAY 10, 2018
If you're in a company where they won't promote you, it is probably because of you -- you are not doing something required of you that will result in a promotion. Smart companies always want to keep good people. If they aren't promoting you, then the next company won't promote you either. Why is this bad advice?
Sell Integrity
NOVEMBER 23, 2020
Some of the common issues we hear involve: Providing consistency across channels Overcoming employee complacency Finding new ways to connect with customers and accelerate service delivery Time and cross-training Consistent, effective coaching on customer-centricity.
Sales Hacker
AUGUST 28, 2018
For many of us, that’s also the primary channel through which we make an increasing number of purchases. 83% cited scheduling a pre-arranged phone or virtual appointment as their favorite channel versus online chat, email, phone , or a physical, in-person appointment. Communication channel preferences when purchasing for business.
Cincom Smart Selling
MAY 8, 2024
How a company communicates with its customers leads to increased customer lifetime value overall. Audiences inherently vary in their interests, questions, and channel choices as they navigate their buyer journey. Resource Allocation: Double down on amplifying the communication channels and strategies verified to work best.
Cincom Smart Selling
JANUARY 27, 2015
Smart companies don’t have software initiatives; they have business initiatives that drive software purchases. You’ll find it hard to track your dealer channels. In a four-year period, this company consolidated more than 40 systems into less than seven. Smart companies consider their front-office processes strategically.
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