Sales and Marketing Management
SEPTEMBER 6, 2019
From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. Smart companies saw the possibilities of cyber customer service from the beginning, and jumped right on that bandwagon. Operators Are Standing By.
Pointclear
FEBRUARY 2, 2011
A mere 12% of business executives say their companies are using social media effectively, according to a recent study by Harvard Business Review Analytic Services. Sometimes, it’s because they are unsure of the real value, and sometimes it’s because they aren’t sure how to approach social channels. Why is that?
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Sales Hacker
JULY 16, 2020
Smart companies, and sales professionals, are leveraging their integration ecosystems to create more sales deals and attract higher valuations. Chances are you look at the partner channel as something that just adds deal complexity and mpacts your direct line to getting a deal closed.
Sell Integrity
NOVEMBER 23, 2020
Some of the common issues we hear involve: Providing consistency across channels Overcoming employee complacency Finding new ways to connect with customers and accelerate service delivery Time and cross-training Consistent, effective coaching on customer-centricity.
Cincom Smart Selling
MAY 8, 2024
How a company communicates with its customers leads to increased customer lifetime value overall. Audiences inherently vary in their interests, questions, and channel choices as they navigate their buyer journey. Resource Allocation: Double down on amplifying the communication channels and strategies verified to work best.
Cincom Smart Selling
JANUARY 27, 2015
Smart companies don’t have software initiatives; they have business initiatives that drive software purchases. You’ll find it hard to track your dealer channels. In a four-year period, this company consolidated more than 40 systems into less than seven. Smart companies consider their front-office processes strategically.
Mindtickle
JULY 2, 2016
Tweet This: Companies need to prove their worth… if they wish to win their customers’ loyalty.’. Tweet This: Focus less on being at the top of every social media channel and more on building easy ways for customers to contact you. Kaiser Mulla-Feroze , CMO at Totango. Richard White , Founder & CEO at Uservoice.
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