Partners in Excellence

OCTOBER 3, 2014

The funny thing is the customer service people I talk to on the phone are fantastic! From a customer service point of view, I can’t give them any higher compliments. I’d been receiving emails from the vendor saying, “You can save a lot of money on your wireless/mobile services.”

Customer Service 116

Customer Service Customer Wireless Vendor 116

SMEI

DECEMBER 20, 2022

This is especially true for marketing, as digital channels and tools have become central to reaching and engaging customers. This may include utilizing data analytics tools to better understand customer behavior and preferences, or implementing customer relationship management systems to track and manage customer interactions.

Trends 61

Trends Social Media Marketing Airlines 61

Lessonly

SEPTEMBER 20, 2018

So, how do high-performing customer service teams listen to their people, identify successes and challenges, and accurately assess their team’s training needs? And while we’re in one of—if not the fastest—moving industries in wireless, we’ve had some antiquated processes that we self-recognize.

Customer Service 22

Customer Service Training Customer Wireless 22

Apptivo

JUNE 15, 2022

As interactions happen across multiple channels and leads are generated in multiple ways, managing customer information by consolidating data from every interaction from every channel, has become a necessity. under a unified customer profile in a centralised location. Why is CRM important?

CRM 52

CRM Software Software Benefit 52

Sales Hacker

FEBRUARY 11, 2025

And finally, uh, it’s deploy, which is once you have all this information, you can then use tools to structure the outputs per channel. So customer first approach to telecom operation. You notice how, like, if you go to the website, they could have talked about customer service, right? That’s not just email.

Outbound 86

Outbound Segment Lead Rank Scale 86